Why does my Roku keep losing the connection?

In a nutshell: To connect your Roku device to the internet, follow the step-by-step Guide provided by Roku. If you're experiencing connection issues, check if your device is connected to the internet and try reconnecting to WiFi

Christian Allen is the editor / author responsible for this content.
Apr 29, 2024

Introduction

Connecting your Roku device to your WiFi or wired Ethernet lets you stream your favorite shows and movies, or download the latest software updates. When connecting the device for the first time, use the Guide provided by Roku for the step-by-step instructions. If you keep losing your Roku connection and can't stream, continue reading, and we'll help you fix your network connection issues.

Check if Your Device Is Connected to the Internet

The first step is to check if you're indeed connected to your internet. You might want to check if your other devices can connect to the same network. If you're connected but still can't use Roku, consider disconnecting your Roku device and reconnecting it to your WiFi to see if that will fix the problem.

Why does my Roku keep losing the connection? (Step 1)

Restart Your Roku Device

Check your user guide for instructions on how to restart your Roku device. You can also just unplug the power cable, and wait for a few seconds before reconnecting it.

Why does my Roku keep losing the connection? (Step 2)

Restart Your Router

If you still can't connect, consider restarting your router or modem. You can do this by unplugging the device first and then waiting for about 10 seconds before plugging it back in.

Contact Roku Customer Support

If you still can't use the Roku device, consider getting in touch with their Customer Support. Go to this link: https://support.roku.com/contactus

Tap Wi-Fi and Connectivity and sign in to your account. You'll get personalized support once signed in.

Why does my Roku keep losing the connection? (Step 4)

Conclusion

When it says "Unable to connect to a wireless network," you may be having problems setting up your Roku device. We recommend using your Guided Setup for the on-screen instructions on how to connect your device to WiFi. If the connection is unsuccessful, a red X usually appears. Make sure you type in the correct password for your network to successfully connect your Roku device to your WiFi. Also, make sure your Roku is close to your router, or it might be difficult to connect it when it's too far from the modem. Still have questions? Contact Customer Support.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why does my Roku keep losing the connection?

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