How do I recover my Roku account?

In a nutshell: To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot Password." Enter your email address and check for the password reset link in your inbox.

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024


Your Roku account has specific details that you must use to access it. If you forget your password, you’ll have to reset it and create a new one to log into your account. The password reset process is simple, and you can do it from the comfort of your home or office. Before you start the process, you must have the email address you used for registration. You can then proceed through these steps.

Go to the Roku Website

Begin by visiting the Roku website on your web browser.

How do I recover my Roku account? (Step 1)

Click “Sign In”

Click the “Sign In” option.

How do I recover my Roku account? (Step 2)

Click “Forgot Password”

The “Sign In” button opens the account sign-in page. Click the “Forgot Password” link below the password section.

How do I recover my Roku account? (Step 3)

Enter Your Email Address

On the next page, provide the email address you initially used to create your Roku account. The platform will then send you the password reset link in the email.

How do I recover my Roku account? (Step 4)

Check Your Email

Once you’ve submitted your email address, the platform sends you a link to your mail inbox. Check your inbox folder, and if you don’t find the email, check your spam folder. Once you find the email, open it and click the password reset link.

How do I recover my Roku account? (Step 5)

Create a New Password

Once you click the link, you are redirected to a new page on the Roku platform. This page allows you to create a new account password. Think of a new, unique password that you can’t easily forget and type it in the “New Password” section. Confirm the password by repeating it in the “Verify Password” slot. Once you’re through, click “Submit.”

How do I recover my Roku account? (Step 6)

Contact Support

An alternative way to recover your Roku account access is to contact Roku customer support. Open the Roku homepage and click “Support.” Then click “Account, Payment & Subscriptions” from the drop-down menu.

How do I recover my Roku account? (Step 7)

Click “Email, Passwords & PIN”

On the support page, click “Email, Password & PIN,” and select “Recover Your Email or Password.” From there, the platform links you to resources that can help you regain access to your account, depending on the reasons why you lost access. If you don’t remember your email address, you can access it through your Roku device. You can access your email address by opening the system settings on your TV and clicking “About.”

How do I recover my Roku account? (Step 8)


To reset your Roku account password, you need access to your email address. If you forgot your email address, contact customer support for further assistance. Overall, following the correct password reset steps will grant you access to your account in no time.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I recover my Roku account?

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