Roku Customer Service Issues

I would like to take advantage of the discounted price for the latest Roku Express+. However, my account information is outdated due to moving. I have attempted to update it online without success. I really want to make this purchase but updating my details is essential. I have reached out via email multiple times but have not received a response beyond acknowledgment of receipt. There seems to be a technical issue on your website preventing information updates. When I tried to arrange a GetHuman phone call, I did not receive the necessary code to proceed with the transaction. If you could provide me with the code, it may help resolve this problem.

I own the Roku Premiere that I purchased back in May, so it's only 6 months old. Recently, I've been experiencing connectivity and buffering problems with it. The issues began a week ago, primarily with my ESPN+ app but were consistent across apps like Disney, Philo, and Netflix. Despite resetting my modem and leaving it unplugged overnight and throughout the day, the problems persist. I attempted various fixes such as updating Roku, resetting the connection, and even performing a factory reset, but the issues remain unresolved. Interestingly, my Firestick and Roku Express are functioning well in other rooms, highlighting that the problem is specific to the Roku Premiere in my family room. I'm seeking advice on potential solutions or whether the device is irreparable.

I have recently been charged for CBS and ESPN unexpectedly. A few days ago, I signed up for the Disney+ bundle deal, which includes ESPN+, Hulu, and Disney+ for approximately $14. Today, I received notifications via email of charges for ESPN and CBS totaling around $11 to $12. I already have access to ESPN through my cable provider, and I've paid for ESPN+ through the Disney+ deal. Although I can't remember my Roku account details, I am currently logged in with my Google account - [redacted] I'm Scott S., and I would appreciate assistance with this issue. The charges appeared on my Capital One credit card. Please reach out to me via email at [redacted] as my phone is not in service at the moment. Thank you.

I am experiencing issues with buffering on my Roku Ultra since a recent update, making it difficult to stream YoutubeTV smoothly. Despite trying various troubleshooting steps, including testing my network connection and resetting the device, the problem persists. I have multiple Roku devices in my home, and only those newer than Roku 3 encounter buffering problems. I have ruled out network issues by using Cat 7 cables and a Google wifi router with the latest patches. Upon monitoring the network traffic to the Roku with Wireshark, I noticed it frequently resets its connection. If possible, I would like to revert to the previous firmware version to see if that resolves the buffering issue before considering switching to a different streaming device.

Hello, I initially signed up for a free trial of Fubo TV in early October to enjoy some playoff baseball games. Unfortunately, the first game I tried to watch didn't work properly. I could only view part of a different game. I made sure to cancel the service within the free trial period, around 10/6 to 10/8, but I don't recall the exact date. I canceled once and received confirmation on the Roku TV app, but since I didn't receive a confirmation email, I double-checked and went through the cancellation process again on the TV app, confirming my cancellation. When I logged into my Fubo TV account online, it confirmed that my account was inactive. However, I was surprised to see a $74 charge from Fubo TV on my recent credit card statement. This charge is a mistake, and I kindly request a refund and a confirmation that the service has been successfully cancelled. Thank you for your attention to this matter.

I purchased 2 Roku Stick Pluses on November 28th. Initially, I attempted to use a Visa gift card, but the payment did not go through, so I used my debit card instead. Unfortunately, I was charged for both transactions. Additionally, I paid $21.50 for overnight shipping, yet I have not received anything from Roku. Each day, I have contacted customer service, waiting on hold for 22 minutes with an increasing wait time that never decreases. I would appreciate receiving the two streaming sticks, a refund for the double debit card charge, and reimbursement for the overnight shipping fee.

I've connected my Roku, and it appears to be working well. However, when I try to watch a movie on Netflix, there's only audio and a black screen with error code 0-2-0. I've even replaced the HDMI cord with a shorter one of about one foot, but the issue persists. All the apps like Disney Plus are downloaded, but I can't get video—only audio when I select movies. I need assistance with resolving error code 0-2-0.

Every time I try to use Netflix on my Roku TV, it keeps crashing. The movie loads up to [redacted]% and then goes back to the Roku main menu. Even when I try to search on Netflix, it crashes. I've already tried factory resetting my Roku TV and troubleshooting with Netflix, but the issue doesn't seem to be on their end. I own the 55" 4K Roku TV, and I'm concerned that maybe Netflix is not compatible with it anymore. I rely on Netflix for entertainment, so it's frustrating that I can't use it properly. If anyone has experienced this issue or knows how to fix it, I would appreciate your help.

I'm having trouble updating my new credit card information. I've been attempting to do so for an hour. Whenever I enter the new information, it keeps reverting back to the old number. This payment comes out of my checking account monthly, and I need to update it before the next scheduled debit. I've explored various sites and attempted to contact support with no success. Please, I need to speak with someone directly about resolving this issue.

I have two concerns about refund charges. Our account is being charged $4.99 monthly, and I am unsure about the reason for this charge. Additionally, there is an issue with a $5.99 HULU refund. I subscribed to HULU on Saturday evening to watch a football game, but encountered difficulties accessing it. After contacting Roku, I faced a long wait time and multiple attempts to reach them. Unfortunately, I was unable to watch the game and would like a refund for the HULU subscription. I also wish to cancel the HULU enrollment. Thank you.

On Thanksgiving Day, I accidentally subscribed to Flosports, a channel that, at 84 years old, I would never watch. When trying to sign up for the monthly charge, the billing switched automatically to yearly. I have already cancelled this subscription through PayPal and hope to also cancel it through Roku. I may consider paying for one month if needed, but I cannot afford a full year of sports. I live alone, and this channel will not be utilized. Your assistance is greatly appreciated.

I have seven wired speakers installed in my walls that function well with my DirecTV and 4K DVD player. However, I am facing issues with my Roku Premiere 4K streaming device connected to the HDMI port on my Samsung 65" 4K TV. The sound is only coming from the TV speakers and not from the wall speakers connected to my Onkyo sound system. How can I connect the Roku Premiere 4K streaming device to my existing in-wall speakers? My Onkyo sound system is already linked to the TV and DVD player and works flawlessly with the external wall speakers.

I have been a happy customer of Roku for a while now. Recently, I bought another Roku device for my living room TV. While setting it up, I was offered various free trial subscription options that I didn't recall from when I set up my first device. I selected a few channels but was immediately charged for full subscriptions for two channels, one for $8.65 and the other for $6.48. I promptly canceled these subscriptions as I hadn't even used the channels once. I'm seeking a refund for these charges as I intended to try the free trials and feel misled. Additionally, I'd like to cancel any other subscriptions I may have signed up for during the free trial period as I currently don't have internet access at home and won't be able to use them.

I own a Roku Streaming Stick and am experiencing issues with streaming. Despite having a fast internet connection, my Roku is buffering and having trouble connecting to services like Netflix and YouTube. All other devices in my home are functioning correctly, and I have confirmed that my internet speed is over 20 Mbps for downloads. I have even tried relocating my router, but the problem persists. I am unsure how to resolve this issue.

I'm having trouble starting the movie "The Bells of St. Mary's." I attempted to get help through your virtual technician, but it directed me to a screen prompting me to sign up for a free trial that will eventually cost about $40 a month. I prefer not to go down that route since I only wish to watch this particular movie. I'm not interested in the free trial or providing my credit card details. Can you please just advise me on how to get the movie to play without the need for a subscription? Thank you.

As an A/V dealer, I am experiencing an issue with two Roku Ultras ([redacted] model) that are connected through a Denon AVR. While other Roku streaming sticks connected directly to TVs work fine, the Ultras connected via HDMI to the Denon AVR have a problem. After overnight shutdowns, the Roku device indicator light is off and cannot be turned on using macro commands with a universal remote. The issue is temporarily resolved by unplugging and replugging the power input, but this is not a suitable solution for my clients. Need assistance with this matter.

I placed order [redacted]37 on 11/28. I check the order status daily, and it always shows that it should be shipped that day. I really want the streaming stick for my vacation, and we are leaving on Saturday night. It would be great if you could look into this order and see if it can be delivered by the end of Saturday. Just to mention, I am a satisfied Roku shareholder. Thank you!

I signed up for the Hallmark channel through Roku on November 20, [redacted], and was charged $5.99. After entering the activation code, I was informed that the channel was not accessible in my region. I promptly cancelled my subscription and am requesting a full refund. I have made numerous attempts to contact customer service by phone and online, but have faced long wait times and found their website not very helpful. I had higher expectations from Roku. If this matter is not resolved, my next step will be to open a claim via Paypal. Invoice details: Invoice Date - 11/20/[redacted], Invoice No. [redacted].

My package has been bouncing between USPS facilities since December 2nd. I'm in Los Gatos, just a short distance from the shipping location at [redacted]. It seems like my shipment might be lost because USPS can't provide an estimated delivery date. I would appreciate it if a new item could be sent out to me. If the missing package does eventually arrive, I will return it as I only need one. I previously contacted support about a replacement, but it seems they misunderstood and thought I wanted to replace the item I had already received.

I have spent a total of 6 hours over 2 days dealing with Roku support, but I keep receiving the same unhelpful answers. The Roku support site is by far the worst I have ever experienced. I am seeking assistance to completely erase all information related to my emails and accounts, and start fresh. Even after attempting a factory reset, I encountered issues changing the email associated with my account and payment information. I have to make this change in the TV settings, but I am unable to access any apps until this is resolved. I've had this Roku for 3 weeks, yet have been unable to use any apps. Compared to my Sony DVD player, using apps was much simpler.