Roku Customer Service Issues

Subject: Refund Request for Acorn TV Service via Roku Dear Customer Service, I am reaching out to request a refund for a recent charge on the Acorn TV service through Roku. The account belongs to my late Mother, Joyce Wessel, who unfortunately passed away on November 8, [redacted]. The billing for Acorn TV was processed on November 7, [redacted]. Considering the situation, I kindly ask for the refund to be processed back to the original form of payment on file. The account is registered under the name Joyce Wessel and the email/user name associated with it is [redacted] I would be grateful if you could review and approve this refund request on behalf of my Mother. Thank you for your understanding and assistance. Warm regards, Robert Wessel

I noticed that the free content on Fox Business Network is no longer available. Upon attempting to sign up on their website, I received a code, but it seems a cable provider is now required to access their content. My internet service is through a cable provider, and I stream on Roku. I'm interested in subscribing to Fox Business Network independently without needing to purchase a full TV bundle. Could someone clarify if this is an option and provide details regarding the pricing and subscription process?

I recently re-subscribed to Showtime through Roku. I got an email confirming the subscription and was able to watch a few hours of a show. However, today when I tried to watch a new show, I could only access the episode menus but would get kicked out to the episode list when trying to play any episode. This issue is happening on both TVs in my home. I have confirmed that it is not a technical problem with my cable box as Xfinity has reset it. This appears to be specific to the Showtime app on Roku, as other streaming channels are working fine.

I resubscribed to Showtime on Roku last night. I got the email confirmation and enjoyed several hours of programming. However, today I cannot access any Showtime shows on either of my two TVs. I don't have any problems watching other streaming cable channels. Xfinity has already reset my cable box. When I get to the episode menu and press play, it kicks me back to the episode menu without any error message or dialogue box on the TV screen.

I am experiencing an issue regarding the unauthorized charges made to my card after updating Hulu instead of Roku. I did not authorize any payments for streaming services. I am requesting a refund for the amounts charged: $16.11 for one service, $21.49 for another service through Roku, $9.67 for Fandango, and $6.43. I would like these funds returned to my account promptly. I did not intend to update Roku, and this transaction was made without my consent. It is essential to have access to customer support 24/7, especially during weekends when issues like these arise. Please resolve this matter promptly.

I have been a longtime supporter of ROKU, starting with a 2nd gen unit that's still going strong, and now having 2 ultimate units as well. Alongside this loyalty, I have always enjoyed your channel. Recently, I've encountered an issue where the decibel levels seem off, requiring me to adjust the volume significantly during shows and ads. This spectacle has made watching unbearable as the loud ads are jarring. It appears as if this change may be intentionally nudging viewers towards your premium channels, which raises some concerns for me and others. I initially chose ROKU for the free channel access and do not wish to pay for premium content. With this alteration, I may explore other free channels like TUBI, Crackle, and popcornflix. This shift saddens me as your channel has been my go-to since its inception. Fortunately, most of the content can be found on alternative platforms.

On November 23, [redacted], I subscribed to Fubo. However, I canceled my subscription on November 26, [redacted], online and received confirmation on my screen. Despite canceling and verifying no access to Fubo, I was charged $75.23 for a Roku Fubotv service on December 2, [redacted]. This charge is incorrect, as I canceled within the 7-day trial period. I discovered this charge when checking my Discover card statement and urgently request a refund for this unauthorized payment.

I placed an order for a Roku Soundbar 9101R on December 1, [redacted], under Order #[redacted]19. Shortly after, I sent a cancellation request. I have not received any confirmation regarding the cancellation or a refund. Furthermore, the shipping date has been constantly changing. I do not wish to receive the soundbar, and if it arrives, I will promptly return it. I understand it is a busy time for your company, but an update on the situation would be greatly appreciated. Thank you for your assistance.

I signed up for a free trial and was charged for the month unexpectedly. It wasn't even past the free week when I was charged. I canceled immediately to avoid being charged after the trial ended. Showtime's emails confirm the trial was for one week. However, I was charged 10.99 through PayPal by Roku. I've been contacting customer service since Nov 19, receiving only automated responses. My case now has two reference numbers: [redacted] and [redacted]. I am seeking a refund and, at this stage, appropriate compensation for the inconvenience.

I need assistance with a charge on my account from Roku for CBS All Access, a service not available in Canada. I have been billed $6.29, and there is a pending transaction for 12/08/[redacted] for which I am also seeking a refund. Please cancel this service and refund the amounts to my account. I kindly request a call from your office to confirm the cancellation and ensure no future billing occurs. Thank you.

I ordered a Roku Express at a discounted price of $15 due to an update issue with one of my devices. The discount did not apply during checkout. After speaking with a representative who assured me of a $15 refund, I have not received it despite my attempts through calls and emails. I have the chat transcript as proof. I have not opened the package as I only want to keep it if the special offer is honored.

I purchased one of your TVs during the Black Friday sale. Unfortunately, it was missing some parts, so I returned it to the store. They offered to replace it with a different TV, but that one was also missing parts. I wonder if there is a flaw in your product line. The store advised me to contact you directly to request the missing parts. However, this process seems time-consuming, and I am considering looking for a different TV altogether. The specific model I bought was the TCL 32" Roku HD LED Smart TV. I am disappointed by this experience and would appreciate if you could offer me a deal on a new TV to make up for it.

I attempted to order a Roku device using my current Roku but encountered an error during payment submission. After trying four times, I opted to have the order emailed to me and completed it successfully. However, upon reviewing my bank statement, I noticed that Roku charged me five times for the same order, totaling $[redacted].40. Despite speaking to a representative through chat initially, I have since been unable to reach them for assistance. I possess tracking numbers provided by my bank and am in urgent need of resolving this issue promptly. Trying to resolve this via Roku's website has been frustrating.

I bought a Roku TV and completed the activation process on December 8th. I was informed that I could add more devices to my account, so I bought another Roku TV yesterday. However, I am unable to set up the new TV as it requires the account number. The number provided by David is not functioning. I’m unsure what to do next. I attempted to create a new account, but it is requesting payment details that I already provided last Sunday.

My Roku remote has stopped working. I've tried resetting it multiple times. I've replaced the batteries four times. I've also reset my TV. I followed all troubleshooting instructions from Google without success. Although the Roku menu appears on the TV screen, the remote is unresponsive. It won't power the TV on or off, and the cursor doesn't move. I've been dealing with this issue for four weeks now, and others have attempted to fix it too. Can anyone provide guidance on how to resolve this problem?

I attempted to buy 2 streaming sticks on Black Friday, but my order failed. Despite purchasing them from Target, Roku still charged me. Customer support told me to return them, but I've struggled to get a return label after multiple calls. I'm frustrated by the lack of follow-up and the suggestion to keep the sticks. I've given negative feedback in surveys but heard nothing. I want my money back promptly.

I attempted to purchase a Roku device from my current Roku using the menu, but encountered an error after trying to submit payment four times. I then had the order sent to my email, where I was able to complete it successfully. Upon reviewing my bank statement, I noticed that Roku charged me for all the payments I attempted through the device, resulting in being charged five times for one order. Each charge was $53.60, so I have overpaid by $[redacted].40, which I am seeking reimbursement for. I have spoken to a representative via chat, who mentioned they would follow up with me, but I am yet to hear back. I would appreciate prompt resolution of this matter.

I need assistance removing a couple of unauthorized charges from my account. I have already reached out to Netflix and Frndly to request refunds to my card. I am unsure if there are any additional unauthorized charges from other services. I urgently need all subscriptions I listed here to be canceled to avoid further charges. As I am on a limited income from SSI, it is crucial to rectify these charges promptly. I appreciate your prompt attention to this matter. Thank you.

Hello, I recently purchased a Roku streaming stick. I wanted to try the PureFlix movie channel and was charged around $16. I spoke with PureFlix, and they informed me that their monthly subscription fee is $12. Roku charges a surcharge on top of that. Could you please charge only the amount PureFlix is supposed to? I would like to try PureFlix with my Roku without any additional fees. Thank you for your assistance.

My Roku remote for the black streaming stick is malfunctioning. The pairing light keeps flickering when I insert the batteries and won't stop. I attempted to unplug the power from the stick, wait, plug it back in, wait for the home screen, and then insert the batteries into the remote, which usually pairs it. However, the light continues to flicker continuously once I put the batteries in. Thank you for any assistance in helping me resolve this issue.