Roku Customer Service Issues

I recently got a new TV and want to connect it to my Roku account, but I can't remember my password and can't access the email linked to my account. I need help resolving this issue. You can reach me at my current email address for any assistance needed. Thank you.

About 20 years ago, we purchased a Roku device and likely created an account, which I can't find in LastPass to retrieve the password. Recently, I bought a new streaming stick and attempted to create an account. Roku alerted me that the email was already in use. Subsequently, I created a new password, but it is not functioning, and I am unable to remove the old one. Is there a way for me to begin afresh without any existing account information?

I have my device registered in Maryland. I am currently traveling in Sydney, Australia, and brought my device with me without the remote. I'm attempting to use the mobile app on my Galaxy S8 phone to control the Roku connected to the TV. While I can see the Roku home page, I'm unsure if it's linked to the network my phone is on as they are not communicating. Assistance is appreciated.

I noticed an unauthorized $83.42 charge on my card from the Roku Channel, which I didn't make. The charged card isn't even linked to my Roku account. I tried resolving it on the website, but I haven't received any response or refund yet. This has left me with a negative balance, and I need to be reimbursed promptly as I am still awaiting resolution.

I own two ROKU devices. I initially set up an account using the first device. Now, when I try to set up the second device, I encounter a message stating that I must use a different email address because I already have an account. I prefer not to use another email address and just want to set up my new device without any issues. Does ROKU enforce a policy where each device must have its own email address? It seems inconvenient for individuals with multiple TVs and devices to manage multiple email addresses for each device.

Ticket number [redacted] and device ID S009299WK9H3. I purchased a new Roku Express streaming player, but I am encountering an issue. Whenever I attempt to input my Network Password, the menu goes into a rapid auto-scroll, making it impossible to select the desired number or letter. The remote cursor is behaving erratically, making it challenging to navigate and select the correct characters. The problem arises when pressing any of the directional arrows on the remote, causing the on-screen cursor to scroll rapidly and continuously through all menu items without pause. This persistent scrolling has made it impossible for me to input the correct Network Password during the setup process.

I've retyped this message multiple times already. I've been attempting to address this issue for two months now. The paid assistance service feels like extortion. I purchased a Roku Premiere in July [redacted], and it worked flawlessly for 3 months before suddenly stopping. After returning it, I received a new device that won't connect to my internet. Other devices in my home connect without any issues, including an older Roku we've had for over 5 years. Despite trying all suggested solutions, the problem persists. I'm subscribed to Hulu, which I can't use on my main TV due to this issue. It's incredibly frustrating not to be able to reach a live person for support. The error message states it can't connect wirelessly. Could I have received another faulty device?

I was charged on December 18 for Hulu through your service. After trying to investigate why and who, as the Hulu representative was quite rude a few days ago, she mentioned that the account was created at the end of October and you only recently billed my card. It seems it might have been my girlfriend's account, which we deleted the very next day because we no longer had the TV. However, I was still charged $11.99. Approval # [redacted]. My phone number is [redacted], and the last 4 digits of the card used are [redacted]. I kindly request a refund of this amount back to my card since we never used that account. I am looking forward to your response. Thank you. - C. Mills

I had trouble navigating away from the NFL activation page. The back button wasn't functioning, and I kept seeing a spinning wheel. Suddenly, it showed that I bought the NFL Game Pass, which I did not intend to. Being an older woman, I have no use for this service. I am requesting a refund for this accidental purchase. It is not a subscription. Invoice Date: 12/21/[redacted]. Account# [redacted]1. Thank you.

We replaced our older Roku with a newer one on our main TV, and since then, we've been experiencing continuous connection problems. The constant buffering or complete inability to watch anything due to the connection issues has been frustrating. Despite contacting our internet provider multiple times for system resets, troubleshooting our modem and Roku, and even upgrading our internet speed, the problems persist. We're seeking assistance in resolving this ongoing issue.

I am being billed for a service that I attempted to cancel before the free trial expired. Despite notifying you not to deduct the charge from my account, you claimed to have no record of the impending charge for HULU. I reached out to HULU, and they also confirmed no charges were scheduled. Please refund the $58.82 back to my account promptly or cease the charge as necessary.

I purchased a Roku Express today to set up in my Master bedroom alongside the two other Rokus I have in different rooms. I encountered an issue where the controller does not respond, despite changing the batteries. My other Rokus work fine with the same screensaver. Could not having a sound system connected to the Roku Express be causing this? I have a smart TV in another room with a sound system. Should I return it to the store, Wal-Mart? Thank you, Connie.

On December 7th, a free 7-day trial account was opened and an attempt was made to close it on December 13th through Disney Plus. They directed the closure to be done via Roku. Trying online was unsuccessful, and after a call that was cut off, the account could not be deleted. On December 17th, a charge was made, and another attempt was made to close the account. An email indicated closure, but a call was abruptly transferred to a Spanish representative who disconnected the call. I need to confirm if the account was indeed canceled and if the charged money is for this month's usage or if a refund will be issued.

We have a Roku Premiere connected to a 50” Insignia 1080p TV. Initially, everything was working well until we switched HDMI inputs. The screen displayed snow and flashes when we switched back to the Roku from the cable box HDMI. Despite attempting to hard reset the Roku, the issue persisted. We then adjusted the Roku resolution to 720p to match the cable box, which solved the problem temporarily. However, when switching between HDMI inputs again, the Roku screen now consistently flashes, making it difficult to watch anything. Any assistance with this matter would be greatly appreciated. Thank you.

I am encountering error code [redacted].30 with my new Streaming Stick +. Despite entering the correct password multiple times, it fails to authenticate. I have meticulously recorded the password, consistent with the ones I use for other streaming services. My previous Roku R3600? model worked flawlessly for Hulu and Philo, but its remote malfunctioned. Unable to find an official Roku replacement, I opted to purchase the Streaming Stick +. My WiFi connection is strong, confirmed by my active internet usage. The issue persists after attempting to input the password multiple times, even though it matches my standard TV-related passwords. My [redacted] Samsung smart TV is compatible with my previous Roku for streaming Hulu and Philo, even though it may be considered an older model. Despite this, I fail to see the relevance of TV age to the password authentication issue. I am seeking guidance on resolving this technical difficulty.

I bought the Roku Ultra 4K UHD Media Streamer from HSN, and it has a warranty. After just 5 months, the remote has stopped working properly. It will only work for a short time before stopping. I believe it's defective and I require a replacement urgently. I'm unable to use my device, and I can't afford the fee to speak to technical support online.

I signed up for the NBA League Pass a month ago. On Dec. 27, I attempted to watch a game, but it showed I had no active subscription. After reaching out to nba.com, I was informed my account had expired, so I acquired an annual plan with them. Surprisingly, two days later, I noticed a charge from Roku for the NBA subscription. I would like this subscription canceled and a refund issued. What's the point of auto-renewal if the subscription expired just a day before renewal? I currently have an annual pass through the NBA and no longer require the Roku subscription. Thank you.

I am currently experiencing issues accessing Showtime Anytime despite paying for both HBO and Showtime at the same time. While HBO works flawlessly, I have not been able to access Showtime through Roku or the separate app for a week now, despite paying for four weeks. I recently switched providers due to consistent problems, but this is the third complaint in the last seven days with your service. I urgently need this problem resolved, request an extra week of service, and wish to change my payment method and date. Please contact me promptly at [redacted], as calling is more convenient for me than online correspondence. Thank you for your assistance.

Since purchasing our devices, we have been encountering a frustrating issue where they frequently cut out to a black screen while watching a movie or show, requiring us to sign back in. Additionally, there is a problem with the sound not being in sync with the video. I have attempted various troubleshooting steps, such as refreshing and resetting the devices, unplugging and rebooting the router, and having a technician check the wifi, which showed no problems. I even swapped devices with another TV to test. When contacting customer support, I faced challenges as I was disconnected twice and then rushed off the phone without a resolution other than checking the wifi and switching devices. Dealing with these interruptions is especially annoying when engrossed in a good film, missing crucial minutes of the plot due to these technical issues.

I have a subscription for ROKU Premiere primarily to access Netflix. I was advised by Henry that I needed a plan to use Netflix. Although I initially had Netflix through my Roku box, it stopped working when my modem had issues on Dec 8th. After spending over $[redacted] and encountering various problems, including recent excuses of heavy load and maintenance, I am still unable to access Netflix. Henry suggested I call today, but the line has been constantly busy. I am considering canceling my subscription and using Netflix directly, unless the issue is promptly resolved. It's frustrating to have to contact support every time there's a problem. I need a quicker and more effective solution to this ongoing issue.