Roku Customer Service Issues

I recently purchased a Roku Express + from Amazon. The serial number is YG[redacted], and I tried to activate it on 12/26/[redacted]. I faced issues trying to connect it to an old Sanyo TV using the micro USB to RCA cable, as the TV doesn't have an HDMI port. Even after going through the setup process, I couldn't get color or sound. Upon attempting to redo the setup, I now have no video at all. I can hear computer-generated instructions but no video appears. I've tried all three sets of RCA jacks on the TV to no avail. I've checked Roku's troubleshooting guide online without success. It seems either the device or the cable is faulty. If you don't have any other suggestions, could you please send me a new USB-to-composite cable or an entirely new Roku device? You can contact me at [redacted] or reach me via phone or text at [redacted]. -Robert K.

I canceled my account back in July [redacted]. However, I noticed that I am still being billed $6.39 every month around the 13th, despite not being able to log in because my account is closed. I kindly request that all accounts associated with me be canceled and confirmed via the email address I provided. Furthermore, I would appreciate a refund for the past seven months. Please contact me to discuss the resolution promptly. Thank you.

We enjoy using our Roku device after cancelling cable and subscribing to Hulu, Netflix, and Amazon. Recently, we signed up for a free 7-day HBO trial through Hulu from 1/10/20 to 1/17/20. Anticipating a $14.99 charge on the 17th, I cancelled HBO on the 16th. However, we were still charged $16.07 on the 17th. After contacting Hulu, I discovered HBOGO on our Roku account. Even though I thought I had cancelled HBO, I could access it through the app. We haven't used HBO since the 16th and were unaware of this separate HBO app. It feels a bit misleading. I kindly request a refund of $16.07 to rectify the situation. I appreciate your attention to this matter. Thank you.

I have been charged for an annual subscription to Boomerang on my Roku account. My 8-year-old son inadvertently subscribed to it without needing to enter a pin. By simply clicking on the Boomerang channel app, there was no prompt for a pin or authorization, yet I got charged $42 by Roku. It seems Roku assumes that clicking equals subscribing. I have tried contacting customer support through several emails but have not received any responses. When I called their customer service number, the wait time increased instead of decreasing. The automated voice kept updating the wait time, making it seem impossible to reach a representative. I'm seeking a full refund and expect a reply to my numerous emails to Roku customer support.

To whom it may concern, I would like to bring to your attention a call I had on January 20 between 3 and 5 PM with a customer service manager. Following instructions to set up a new Roku device, I encountered issues with the activation code. Despite entering the code provided, I repeatedly received an error message. Upon contacting customer service, I was met with extreme rudeness and condescension from the representative. Despite explaining the issue, I was falsely accused of providing an incorrect code and was subjected to disrespectful behavior before being abruptly hung up on. This encounter was a stark departure from my previous positive experiences with Roku support. I urge you to address this matter promptly and provide a resolution. Sincerely, Lyle D Fackler [redacted] Skyline Drive Elkhorn NE [redacted] Email: [redacted]

My Roku has been connected to my TV for some time now and I enjoy using it regularly. However, tonight it started acting up. The screen began to flash, the audio was cutting out, and eventually, it displayed a "not supported" message before going black. I tried switching HDMI ports, unplugging and replugging both the Roku and the TV, resetting the remote batteries, and even resetting the Roku device itself. Interestingly, when I connected the Roku to another TV, it worked fine. I also tested a different Roku on my TV, but it showed the same issue. What could be causing this problem, and how can I resolve it?

Last night, I set up my new Roku Express. The setup went smoothly until I reached the email entry page, where I encountered an issue with the cursor. Despite seeking help through the website's customer service chat, the interaction with Nathan became confusing. Nathan asked for a registration code that I hadn't seen mentioned earlier, leading to a series of disjointed communications. Ultimately, I had to resort to a paid tech expert's assistance to complete the setup. Although initially skeptical of the expert's legitimacy, he proved helpful in the end. My dissatisfaction lies with Nathan's lack of patience and support. His abrupt instructions and switch to phone communication added unnecessary complexity and frustration to the process. I believe the $26 spent on the tech expert should be refunded due to the inadequate support received. Thank you for addressing my concerns. -Tom C. [redacted] [redacted]

I set up my new onn Roku TV on Saturday and was instructed to enter a number displayed on my screen into a website after calling 1-[redacted]. After providing the displayed number to the representative, I was told to create a new account due to a forgotten password. Once the TV was set up and Roku apps were working, I was asked for payment, which I declined due to difficulties understanding the representative's English and the noisy background during the call. This made me suspicious of the legitimacy of the charge. After ending the call without paying, everything seemed to be working fine. The next morning, both the new TV and my existing Roku TV were not functioning, and I couldn't access any programs or settings. I attempted to log into my account without success and couldn't create a new one.

I am reaching out because I am currently experiencing issues getting my TV to work with my Netflix account on my Roku device. Despite not needing to set it up previously, I am now unable to login to Netflix and keep receiving an error code. I am seeking assistance and would appreciate a prompt call back to resolve this matter. Please contact me at [redacted]-xxx-[redacted]. Thank you for your immediate attention to this matter.

I recently bought a defective remote and would like to exchange it. It has been challenging to get assistance with this issue. Linda P. [redacted] Paisley St, Houston, TX [redacted]. The remote stops working every 5-7 days despite changing the batteries. I noticed a crackling noise inside of it when I removed and reinserted the same batteries. The purchase was made using my American Express card.

I have been trying to contact customer service several times to remove my fiancé's number from the account. Unfortunately, instead of taking the necessary steps, they have continued to charge his card for six months. I request immediate removal of his number, deactivation of the account, and a refund of $[redacted], the sum charged incorrectly. If this matter is not resolved promptly, we will be forced to seek legal assistance. A call back is required, or I will involve legal representation. Thank you.

When I tried to set up my Roku, the code didn't work. I received an error message with potential reasons and a support phone number. I called the number, but they connected me with someone from Malaysia who claimed I needed cybersecurity help to set up Roku. Regrettably, I followed their advice and am now in the process of changing all my passwords. It seems like there might have been a security breach, as I believe I was scammed. On the bright side, I was able to successfully set up my Roku at the end.

I have recently set up my new Roku Premiere streaming media player following all the instructions. It powers up and connects to my TV without a hitch. The remote works normally, and I successfully linked my Netflix account. However, when I try to watch a movie, it takes an unusually long time to load, only plays for a minute before freezing, and then goes back to loading indefinitely. Eventually, an error code appears stating my wifi connection is too slow. Despite having no bandwidth limit on my internet, I am unable to use a network cable with this device. Trying to reach Roku customer service for assistance has been futile, with many other Roku users reporting similar issues. Some have switched to alternative devices for streaming their movies due to these persistent problems.

I recently noticed a charge of $39.96 on my account from Roku for a purchase I did not make through PayPal. Despite contacting customer service representatives, I was directed to tech support. Unfortunately, the agent's accent made it hard to communicate, and the conversation escalated to hostility before being abruptly disconnected. Working in reputable companies like American Airlines and Feed the Children has shown me the importance of customer service as the backbone of any business. It's vital for representatives to reflect the company's values. I've observed Roku's growth and partnerships, like with Walmart, but it's crucial that representatives uphold customer service standards for sustained success.

My Roko TV upstairs and the Roko stick downstairs are both unable to connect to the router. Despite multiple attempts such as turning the TVs on and off several times and resetting the router four times, we only briefly connected last night before losing the signal again this morning. Other devices like laptops, printers, and Apple TV connected to the same router without issues, ruling out a router problem. The Roko systems detect the router's Bluetooth signal as an option but fail to connect even after entering the password. Could there have been a recent update causing this issue? I would appreciate guidance on resolving this problem.

I am disappointed with the Roku devices and TVs I purchased from Walmart in [redacted]. I bought 4 Roku 32-inch TVs and a 55-inch TV, which had various issues including one being stolen with a cracked screen. Recently, I purchased a Roku express for $18 on Good Friday and intended to surprise my 3 special needs children, but none of the devices worked correctly. Walmart's return policy is challenging without a receipt, leaving me unable to get a refund. My children were heartbroken as they received broken gifts. I hope for a resolution or some form of refund to improve my perception of your products and share positive feedback. Thank you and God bless.

I've been charged for a BritBox subscription on my credit card totalling $7.41. The charge appears on my bank statement with #[redacted] listed. Despite this payment, I am unable to access my BritBox account. I have contacted Roku customer service three times and have been transferred between multiple representatives, leading to long holds without resolution. After speaking with a customer service agent, I was advised to contact BritBox directly as my subscription had not been activated. Following this instruction, I called BritBox and was informed of the inactive status of my account. Despite trying various avenues for assistance, I have yet to resolve the issue. I am now reaching out via email for a prompt solution to either activate my subscription or receive a refund for the unused service. Thank you.

I signed up for the 7-day HBO Now free trial, which was supposed to end on March 11th. I canceled my subscription on March 10th using my Roku remote by going to "Manage Subscriptions." However, on March 12th, I was charged $14.99 for the service subscription through April on my credit card. When I checked My.Roku.com, my subscription was still active, so I also unsubscribed online. I request a refund of the unauthorized $14.99 charge back to my credit card promptly. I canceled before the trial ended, so this charge is not valid. Please process this refund quickly, as I may not continue doing business with the company otherwise. Thank you for your help, and have a great day.

I was charged $53.99 by Roku for ESPN due to an inadvertent subscription by my step-father. The charge appeared on Jan. 1 and I promptly contacted Roku on Jan. 2. They assured me that the charges would be reversed and recommended disputing the charge. I also reached out to Citi and ESPN regarding the unauthorized year-long subscription for ESPN+. I immediately addressed this once I noticed the billing. Please confirm that this is a one-time charge and arrange a refund for the initial payment. Thank you, Tom D.

I am experiencing difficulty in pausing shows on the Xfinity beta app. Could you please provide assistance? I am unsure if this is an issue with the app or Xfinity in general. Would you kindly address whether this is a common problem, potentially related to the beta status, or maybe necessitating a device upgrade? I appreciate any guidance your company, Adderall, who partnered with Xfinity for advertising, can offer. Thank you.