Roku Customer Service Issues

On September 16, I purchased a TCL TV with Roku from Best Buy in Orlando, FL. Upon setting it up, I discovered that I needed a contract with Roku for the TV to function properly. After contacting Roku, I opted for a 5-year contract at $[redacted].99. The next day, I decided to upgrade to a lifetime contract for a total of $[redacted].98. Unfortunately, the TV was not compatible with my Bluetooth device used for my bilateral cochlear implants. After returning the TV to Best Buy, I requested a refund from Roku. Despite speaking with Gary at [redacted] and being promised a refund by September 28, [redacted], I have yet to receive it. Multiple promises of refunds were made but not fulfilled, with transaction numbers [redacted] and [redacted]. Attempts to reach Roku have been fruitless, and I am eagerly awaiting the resolution.

Before taking off, I made sure to charge the battery and remote control. Once all the settings, including calibration, were done, I began flying the drone. I utilized the return home function a few times successfully. However, when I attempted to use the follow me function, it didn't work as expected causing the drone to move away from me. Despite this, I managed to land it. As I flew the drone above trees, enjoying the scenery, it suddenly stopped responding to the remote control and started drifting further away from me. The camera also stopped functioning at this point. Even after trying to bring it back using the return home button, the drone didn't respond and continued flying over the forest. The app was displaying incorrect distance and altitude details. With the camera no longer working, I lost sight of the drone, eventually losing it completely after about 10 minutes.

I had an unsettling experience with Colossus Ventures while trying to activate my Roku streaming stick. They insisted on a $99 lifetime subscription fee, and after setting up my account with the wrong email address, I contacted Roku for assistance. Roku rectified the situation, but I plan to dispute the charge with my AMEX. If Roku has further details on this incident, please share. You can reach me at [redacted] or [redacted] Thank you for your support. - Richard S.

I have a Roku device connected to one TV in the house, and there is a Roku TV in another room. Additionally, I have two other TVs in the house with Fire Sticks. I'm reaching out to you via my laptop computer through Wi-Fi. Every wireless device in the house, including the Roku device in the bedroom closest to the router, works and connects to the internet except for that one Roku device. I've tried unplugging and restarting the Roku device multiple times, as well as resetting the router, although every other device functions fine. The Roku device recognizes the wireless connection but fails to connect to the internet. This is becoming extremely frustrating, as this relatively new device has been flawless until now. Please assist me in resolving this issue promptly, as I'm beginning to suspect the problem lies with the Roku device itself. Ensuring this device works or replacing it at no cost is crucial for me to continue using your product, as an alternative would be a Fire Stick, which has operated flawlessly. Thank you, Mike.

I encountered a problem with my Roku box that I received for my birthday in April. It caused my 39-inch smart TV to stop turning on, even though the TV is only 3 years old. I then connected the Roku box to my son's 19-inch TV, and it also stopped working. It seems like there is a serious issue with this Roku Express box that came with a high-speed HDMI cable. Given my upcoming hip surgery on October 31, purchasing a new TV or another Roku box is financially impossible. I originally purchased the Roku box from Walmart at Dartmouth Crossing in Nova Scotia on April 13, [redacted]. The device is barely 6 months old. I sincerely hope Roku can address this matter promptly. I appreciated using the Roku box, but now I have no TVs or Roku box to enjoy. Kindly consider replacing at least the Roku box, as I lost two good TVs due to this issue. Thank you for your assistance. Darleen J. [redacted]

I need assistance with CBS All Access. Our local CBS station, WMAZ in Macon, Georgia, stopped working on our Roku Ultra on February *, **** at *:** pm. Upon restarting the device after a few hours, the CBS Channel started streaming KWCH ** from Wichita, Kansas since **-**-****. I have contacted Dean, the station technician in Macon, multiple times, but he is unable to resolve the issue. Please help. We rely on the Roku in our rural Georgia area to access local information crucial to us. Kindly reach out to me at ***-***-****. We do not benefit from Wichita's weather and local news as we are located in Glenwood, Georgia. This is affecting central Florida as well. Thank you for your prompt attention to this matter.

Yesterday, the Cox cable technician was in our neighborhood fixing the system, and after the maintenance, most neighbors had their services restored, but unfortunately, I experienced continued issues. Despite managing to get my computer and phone back online by resetting my router multiple times, my daughter's phone, granddaughter's iPad, and four Roku devices remain inactive. Although I can access the Roku home page and select apps, none of them will open. I suspect this is an uncommon problem that Roku might have insight into resolving, but there doesn't seem to be a way to speak directly with them for assistance. If this problem persists, I might consider exploring other service providers.

I've been attempting to stream the latest episode of "The Rookie" on ABC for the past two days. I tried troubleshooting with Hulu by restarting my Roku device, unsubscribing, and resubscribing to Hulu, but the issue persists. Other ABC shows stream without problems, my wireless speed is good, and all other shows I've tried work fine. When loading the episode, it transitions to the "retrieving" screen then back to the show screen with a new episode indicated. Hulu support claims everything is working fine on their end and suggested it could be a Roku problem. Seeking assistance to resolve this matter as I'm fond of using Roku. Is there a timeframe for a solution to this problem? Thank you.

My Roku is not turning on. It keeps showing me two options asking to check the cable connections and source device settings or press SOURCE on the remote. I have tried both options, changed the controller batteries, and plugged and unplugged multiple times to HDMI 1 and 2, yet it still won't work. The Roku light does not come on either. My Wi-Fi is working fine. I have followed all suggestions on your website, but nothing has fixed the issue. Do I need to purchase a new Roku stick as you only offer agent assistance on the black sticks, not the purple ones? Looking for guidance on what to do next. Thank you.

I own a Roku 2 device. It was functioning well until it stopped working suddenly. The TV screen displays the large Roku logo, but the remote is unresponsive. Pressing the home button causes the green light on the remote to flash, but the device remains inactive. I've attempted replacing the batteries, using the reset button, and unplugging and restarting the device, but none of these actions have resolved the issue. I'm unsure of what steps to take next.

I purchased a Roku Streaming Stick model 3800X, and I have been experiencing issues with it since the beginning. Initially, the buttons require multiple presses to work. After about a month, the screen began flickering, and despite resetting the device, the problem persisted multiple times. Recently, the screen got stuck on a black screen and only started working again after resetting it after two days. Roku customer service has agreed to replace my faulty device, but I need to send it back first, resulting in a 3-5 day wait for the new one. I find it frustrating that I have to wait even longer without access to the cable TV I pay for. I have requested expedited shipping, but I've been informed that it's against Roku's policy. This situation has been disappointing as a first-time Roku user, and I hope Roku can improve my experience by providing a faster solution to this ongoing issue.

When I was setting up my Roku, I couldn't find my Wi-Fi network listed. After trying to connect to a private network and entering my password multiple times, the Roku continued to show an error. I attempted to add the Mac address to my router as suggested, but it ended up disconnecting my other devices. I also reached out to my router company, and they indicated that it shouldn't be necessary to add the Mac address. Despite restarting my router, the Roku still wouldn't connect to my Wi-Fi. I am unsure why this connectivity issue persists, even after following all the provided instructions.

I recently purchased a Roku and was quite impressed with it. However, juggling the payments for both the Roku and my Dish subscription has become challenging. I've been with Dish for about two years and am eagerly waiting for my contract to end so I can discontinue their service. I find myself frustrated with paying for numerous channels that are predominantly filled with infomercials. Despite returning the Roku to Walmart, I am still being billed for it. Any assistance would be greatly appreciated. Thank you.

I purchased a Roku at Walmart and enjoyed it, but due to financial constraints, I needed to return it as I couldn't keep both Roku and Dish. After buying two Rokus and returning them both to Walmart, I am still receiving bills for them. I am seeking a refund and assistance with stopping my account. Despite a previous call where I was assured I wouldn't receive more bills, they keep coming in. I have other financial obligations to meet, so I would greatly appreciate help with this matter. Thank you, Gene P.

I am experiencing difficulty upgrading to the express online service. I am attempting to update my cell phone number and address. However, whenever I try to make these changes, I receive an error message indicating there is an issue. The problem lies in the fact that I no longer reside at 38 Diamond Hill Road, but now live at 38 Edgemere Hill Road. Following a divorce, I am in the process of creating an account with my new address at [redacted] Route [redacted], Apartment [redacted]. Kindly assist me in updating my address information. Thank you for your help.

I was unexpectedly charged for three subscriptions after setting up my Roku. I assumed the free trial would end automatically, but it did not. I was charged almost $30 for channels I never even watched. I cancelled them immediately upon noticing the charge. The money taken from my account was allocated for other bills, so I urgently require a refund.

I purchased an additional warranty but am having trouble ensuring it is properly registered. The instructions provided were unhelpful, requesting a 'link code' without clear guidance on where to find it. References to the sales slip on the website were not accompanied by instructions. Even though my niece believes the setup process should have activated the warranty, I seek confirmation. Attempts to contact customer service by phone only redirected me to the website. I require assistance from a live representative or detailed instructions. It would be greatly appreciated if you could verify the status of my warranty and confirm it is accurately set up.

My TV suddenly stopped working. The screen went black and it won't turn on. I bought it less than two months ago from Walmart in Meridian, MS on Hwy 19. They told me I need a receipt for a repair. I would like Roku to fix it for me. Can I send it in for repair and have it sent back when it's done? Please provide me with the address for sending it. I don't have another TV because the other one is on layaway. I need to know if Roku honors their products, as this is crucial information for me before I commit. I switched from Samsung to your TV, so please respond quickly as I need to decide. You can reach me at [redacted] or [redacted]. Thank you, Tammy Mills from Collinsville, MS.

I am the owner of a RCA Roku Ready TV from [redacted]. I have connected a Roku 3400X stick to HDMI 3 in the MHL port at the back of the TV. I received an email from Roku informing me that my Roku player will no longer receive software updates after 11/15/19. They offered to sell me a Roku Express+ for $15 plus $5.99 for shipping. However, Roku has not provided any guidance to TV owners like me. I am 70 years old and have nobody to help me with this issue. Can I remove the 3400X stick and replace it with a newer version that will work? If I remove the stick and get a Roku Express+ or another device for HDMI 1/ARC or HDMI/DVI, will it upgrade my TV? Do Roku TVs function without the Roku stick if you have cable? I have internet and wifi. I am unsure where the Roku sticks are located in newer TVs and how to prevent this situation in the future. I am not tech-savvy and need guidance on whether to buy a new TV if Roku cannot assist me. Thank you for your help. Best Regards, Joyce

I recently received an email from Roku offering a 3-month free Hulu subscription. I followed the instructions provided in the email and tried to set up an account using my email address [redacted] However, I received a message stating I already had an account, which I've never created before, and was subsequently blocked. I then attempted to sign in using my Facebook account, but the page froze. Finally, I was given a default email address of [redacted] I am new to technology and just got my Roku a week ago, so I wanted to hold off on signing up for free trials until I grasped the basics. Please assist me with this issue. Also, about a month ago, someone created a fake Facebook page using my name, photo, and information, which was promptly taken down by Facebook. Could this be impacting my Hulu account setup? Thank you. - Barbara Martin-Culet