Roku Customer Service Issues

I am experiencing an issue with my Roku Ultra device where it repeatedly returns to the home screen in the middle of watching a program, requiring me to re-enter all my information to continue watching. I have tried rebooting the device multiple times, ensuring a strong connection, and testing various channels, including the Roku Channel, all with the same result. I am seeking advice on how to resolve this problem and regain uninterrupted viewing experience.

Hello, I have been experiencing connectivity issues with my Roku device. Despite attempting soft resets, I eventually resorted to a hard reset. Upon setting up the device, it successfully connects to my wifi network but fails to establish an internet connection. The process prompts me to confirm my location (home or dorm/hotel), which I select as home. Despite the wifi connection showing as successful, the device still does not connect to the internet, displaying a red check mark. I have repeated this process multiple times without success and feel stuck in this cycle. Thank you, G.

I subscribed to FUBO for a trial period with the understanding that I could cancel by the 25th. When I tried to cancel on the 25th, I was informed it was not possible and was charged on the same day, a Sunday. I requested a refund, but FUBO said refunds are up to ROKU. I am frustrated with the back and forth and believe I should receive a refund promptly. Despite being a fan of ROKU's products, I am disappointed in their handling of this situation. I hardly used the channel during the trial and feel it's unfair not to receive a refund. I hope to have this resolved soon as the first month will be over before a resolution is reached. This experience is completely unsatisfactory.

I own two TCL Roku TVs that are non-HD models and were bought around three years ago. Recently, one of them has started randomly going back to the home screen while I'm watching something, no matter which Roku app I am using. Initially, a simple restart fixed the issue, but it worsened over time, requiring the TV to be unplugged for hours to work for another 12-15 hours. Now, the second identical TV is experiencing the same problem but to a greater extent. It becomes unusable as it constantly switches between the home screen and the "pair device" screen, making a looping noise similar to the one when you press the home button. I've checked that the system software is up to date but cannot confirm the current version since I cannot access any screens. I am hesitant to do a factory reset without assurance that it will resolve the issue as I am unsure if I can complete the setup process if I cannot access any screens. I would appreciate any help in understanding what is causing this and how to fix it as my TV is currently unusable.

On March 14, [redacted], I bought a new Roku stick. Despite being 70 years old and not very computer literate, I faced issues setting it up. I reached out to 1-[redacted] for assistance. The technician mentioned a $74.99 installation fee, which I paid with my credit card. The charge appeared under Express It Solution or It Solution. To my dismay, I later discovered they only work specific days. After a chat with JC, he clarified there should have been no charge for the Roku setup. I'm unsure how I got the number I called. Thank you for hearing me out. -L.N. [redacted]

Hello Roku, I added a 32GB mini card to my unit, but it's not being recognized. I then tried using a USB plugin with a 32GB card, but the issue persists. How can I prompt the ROKU 3 to format the card? I'm wondering if it's better to use a mini card or a USB plugin? According to your troubleshooting page, there should be an automatic prompt to format the card upon powering up the unit with the card inserted, but this prompt doesn't appear for me. I appreciate your assistance. Thank you. Milt K. Email: [redacted]

My CBS All Access account was accessed by someone who linked it to a Roku account without my authorization. Now I am getting charged for services I did not sign up for. CBS claims it's Roku's responsibility to resolve this issue. I have never owned a Roku device and cannot cancel the subscription without accessing a Roku account, which I don't have. Despite reaching out for months, I have not received a solution. I have emails from CBS as proof. This situation is troubling and needs to be rectified as it is fraudulent. Any assistance is appreciated. Thank you.

I encountered error code [redacted] when setting up my new Roku Stick Plus. The support agent suggested it was due to a weak internet connection, but all other devices work fine in the same room. I almost returned the product but decided to try something on my own. Plugging the unit directly into the TV instead of the wall fixed the issue. The agent could have been more helpful in troubleshooting this.

I am having an issue with my Roku Express when trying to play Sling TV. The screen does not display correctly; instead, it shows up in a small box on the left corner at the bottom. This makes it difficult to see the options for playing movies. I bought the Roku Express from Walmart in Springfield, Missouri. How can I fix this problem?

I recently experienced some issues with my Xfinity internet connection affecting both my TV and computer. The Xfinity team was able to fix the connection problems with both devices, but I encountered a new issue with my Rocu not connecting to the internet, despite the wifi being confirmed as working correctly. The Xfinity technician assured me that everything was resolved on their end and recommended contacting Rocu for further assistance in resolving the Rocu internet connectivity problem. My internet connection remains stable, and I appreciate the support provided by the Xfinity team.

I tried to call today to discuss a billing matter, but the wait time increased from 15 to 25 minutes in less than 5 minutes. Therefore, I am reaching out by email. I was billed twice for my Hallmark subscription, once by Hallmark and once through my Roku account. Both charges were debited from my checking account on the same day (09/09/19). Hallmark has advised me that Roku should refund me the $63.29 Roku charged me. I am requesting this reimbursement from you. I hope we can resolve this cordially, but my bank suggested I contact you before disputing the charge. Please let me know how you would like to handle this. I would prefer to avoid a dispute, but I cannot pay over $[redacted].00 for a subscription that should cost $59.99. Thank you, and I anticipate your response regarding refunding the $63.29.

I have encountered an interesting problem that I have not seen addressed anywhere else. My issue involves attempting to connect multiple Roku models via HDMI Adapter to a Sling M1, but unfortunately, I am unable to achieve success. Despite getting audio output, there seems to be a persistent "Incompatible Video" error message on the screen when I try to obtain Ethernet video output from the Sling. Interestingly, the component video connection between the Sling and the TV functions perfectly, displaying a flawless picture. Upon initial boot-up of the Roku, everything works fine, with the Sling successfully transmitting the Roku-bot image. However, once the boot-up process is complete, the video feed from the Sling suddenly disappears, replaced by an error message. I find it hard to believe that this issue has not been previously reported. If anyone has any solutions or workarounds to suggest, I would greatly appreciate the assistance.

I bought a Roku Express in March and have only used it on one TV in one location with the original power cable. Today, I encountered a persistent "insufficient power" message that I can't bypass despite trying different cables and adapters in various outlets. I attempted a reset but the message persists. When seeking help from Roku's customer service, I was surprised to learn that my device isn't supported. Given that I purchased the device just 6 months ago, I expect better service. I would appreciate it if the Roku team could improve their support and provide either a replacement, credit for a new device, or clear instructions on resolving the "insufficient power" issue.

On September 28, I cancelled all my accounts from my Roku TV. However, I was charged $37 yesterday, which I believe is an error. I followed the cancellation steps, but no billable items show up. I have just cancelled my Roku account and would like the $37 credited back to my bank account as it caused an overdraft charge of $34. Please contact me at [redacted] for any queries or email me to confirm the refund. Thank you.

I'm having trouble creating an account on their website. I purchased the ROKU EXPRESS, set it up on my phone, entered the code, and attempted to create an account as I didn't have one. I entered my name, email, birthday, created a 10-character password with numbers and symbols, checked the boxes, but when I tried to press continue, nothing happened. I've been trying for an hour now and I'm getting very frustrated. I believe there might be an issue with the website. Any assistance would be appreciated.

I cancelled Hulu on my Roku through the TV app on 9/12/19, but I was billed again on 9/24/19 for $13.55. When I check my online account under 'manage subscriptions,' I only see the ACORN subscription, and not the Hulu one. I need the Hulu subscription cancelled and a refund since 9/12/19. I've tried calling multiple times, but the wait times keep increasing, and I've not received a callback despite leaving my number. I feel that Roku's conduct is suspicious.

I used to notice at least 15 to 20 Wi-Fi networks when my Roku Express 3900RW scanned for signals, but now it's not finding any in my area. My home network rarely appears, and if it does, the signal is weak. I've spent a month researching the issue without success. I fear it may be irreparable as the device fails to detect any nearby networks, rendering it useless for streaming TV. I am hoping to have it replaced.

After using my Roku Express for three weeks, the device suddenly stopped connecting to my wifi network. Despite restarting the Roku and wireless router multiple times, the network does not appear when scanning for wireless options. Even after trying to manually input the network details, it still fails to connect. I have verified that the network name and password are accurate with the correct capitalization. This issue persists even when tested on another TV with a functional Roku and my laptop connects to the wifi without any problems. The TV with the Roku also has built-in wifi capabilities and is usually connected to the network.

I subscribed to Pureflix on 10-5-19, but I am having trouble streaming it on my Big screen TV. Every time I attempt to watch a show, it freezes after 3 to 5 minutes displaying either no signal or just the ROKU word paused. I have attempted to reboot, but it has not solved the issue. I request a refund of the $14.99 charged to my Visa and wish to cancel the subscription. Thank you, Lynn B. I tried contacting support via phone, but after waiting for 20 minutes, the representative mentioned he could not hear me.

I own a Roku that has been in use for quite some time now. I believe it is registered under my name, Sonya Justice, or possibly under Donnette Coley. The reason I am reaching out is because we are noticing charges for Up Faith and Family as well as ESPN on our account. After attempting to address the issue with ESPN, I was advised to contact Roku for assistance. My efforts to reach Roku via phone were unsuccessful as I was directed to a website I could not access. This situation is very frustrating as we are being billed for two channels we did not knowingly subscribe to. It is important to us to be refunded for this month's charges of $4.99 each for ESPN and Up Faith and Family. Could you please confirm the receipt of this email and provide alternative and more effective methods of getting in touch with Roku? Thank you for your attention to this matter. Sonya J.