What happens if there is a service outage or disruption?

If there is a service outage or disruption, Optus strives to resolve the issue promptly and minimize any inconvenience caused to its customers. In such situations, Optus encourages customers to check the network status on their website or contact their customer support team for updates and assistance. Optus technicians will work diligently to restore services as quickly as possible. In the event of an extended outage, Optus aims to communicate regularly with affected customers and provide estimated restoration timelines. Additionally, Optus offers various self-service tools to troubleshoot common problems, and customers can also log faults and track progress online. Overall, Optus is committed to ensuring a reliable and efficient service experience for its residential customers, even in unforeseen circumstances.