How do I get technical support from Optus?

Don't waste anymore time trying to figure out how to fix your Optus product. Get help from their professionals. Here's everything that you need to do to get your problem fixed.

Adam Goldkamp is the editor / author responsible for this content.
Aug 21, 2019

If you need technical help when using Optus, you can always get it from the customer support team. There are plenty of ways to contact them and get the help you need.

Contacting them Over the Phone

The best way to seek help from Optus is over the phone. You will be connected with a representative in an average of 22 minutes. You may call Optus at any time you want. You will always reach someone to help you. When speaking with an agent, tell them your problem in as much detail as possible. Optus has a very friendly customer support team so you are likely to get the help you need. They always strive to keep customers happy.

Tips When Calling Optus

1. Know What You Want

Before calling Optus, you must know exactly what you want. You should be willing to explain your expectations and the details of your problem. If you don't know exactly what you want, it may be difficult to get help. You should be able to tell the representative exactly how you want them to help you.

You do not need to use technical terms when describing your problem. You should, however, be able to explain what went wrong and when you noticed the problem. When seeking technical support, the quality of help you get depends on the number of details you offer. While it is important to know the exact resolution that would make you happy, you must keep an open mind.

2. Be Willing to Spend Lots of Time

Do not call Optus when you do not have lots of time to spare. Dealing with the representative may take a lot of time. If you are rushing through the process, you may not have time to explain the problem as you should. Even though the average wait time is 22 minutes, you may need to wait longer than that. Speaking with an agent and explaining your problem takes some time too. Other things that you should consider include the time it may take for you to be transferred to a different department and the extra time if you call during a busy time of the day.

You should be ready to wait on hold if the representative asks you. Even though this process can be frustrating and time-consuming, it may be necessary. It makes sure that you get the service you need.

3. Avoid Distractions

Ensure that your environment is quiet and free of distractions when you make your call. If you have trouble hearing the representative, it may be difficult for you to get the help you need. Do not call while you are running your errands, driving, or unable to pay full attention.

4. Maintain a Positive Tone

Even though your problem may be frustrating, try to maintain a positive tone throughout the call. Do not use language that may come off as abusive or insensitive. The representative is likely to go out of their way to help you if you sound like a nice person.

Getting Help From the Help Desk

The help desk is another great way for you to get technical support when you need it. It has plenty of targeted tips and reminders. You may get help in an average of 59 hours. It is a chance to get help from other Optus users. The help desk is the first platform to seek support if you have any technical problems. You can find help for just about any problem.

If you want to connect with Optus fast, you should seek the help of GetHuman. Explain your problem in details and they will connect you with the support team fast.


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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I get technical support from Optus?

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