Optus Help Pages

Optus Customer FAQ, Forum, and Online Help Desk

Average time to fix: (56 hours)
Busiest time: 9am
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Recent Optus help topics searched

I need the nu.umber of my dongle
I am trying to trace the free Beats noise cancelling headphones which were part of the...
Hello I got a letter that says final reminder before suspension with a $*** bill attach...
Currently waiting on hold for phone help. Purchased new iPhone and iPad today, got new...
Last Thursday May *, I telephoned Optus to find out why my husband's email was not work...
i am currently on hold. My phone battery will run out soon. I have been trying for week...
I had various difficulties with Banks & their Apps after the changeover from old phone...
hello my name is brian Purcell and we were robbed through a break and enter on the **th...
Well my name is cheryl Boyle*Dob ************ Stratum Ave doreen vic *****Mobile cheryl...
My motjer's landline no is *********it has been disconnected - she is ** years old and...
Good afternoon,*I have already explained this over the phone and in the physical store...
On the Optus app, there is a promotion for ** gb data at $**.***month, which ends on th...
Applied for transfer to NBN in November. A technician came on Christmas Eve now have In...
Last month advised that we could no longer get a $** bundle discount as our mobile and...
Hi,* I have received my monthly mobile phone account this month of $***.** and I’m real...
I am very upset.*Since I have moved to Optus, I have had many problems.*Most recently...
Hi, I’ve currently beeen facing some financial hardships. I had recently lost my job at...
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Optus Online Help at optus.com.au - Info & Stats

Help desk address
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=befcbab5610b1110VgnVCM10000029867c0aRCRD
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
56
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
56%
Quality of help rating
92%
Votes for online help
605
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
1300300937

Optus Help Pages: What to Know

This is the Optus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Optus's best customer help page or faq or forum, this is the best entry point according to 99,198 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (1300300937) which we show above. Sometimes when you dig through the various help topics and volumes on optus.com.au, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Optus agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Optus: General Information

Optus has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Optus using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 1300300937 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Optus.

Do Optus and GetHuman work together?

GetHuman has no relationship with Optus and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Optus Contact Info

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