Optus Help Pages

Optus Customer FAQ, Forum, and Online Help Desk

Optus Help @ optus.com.au
Customer Help
  • It takes an average of 89 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Billing, Change plan, Technical Support, and more.
Since there is a phone number available, we have to recommend calling Optus and talking to a real human being instead of searching their help site for answers.

Optus Online Help at optus.com.au - Info & Stats

Help desk addresshttps://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=befcbab5610b1110VgnVCM10000029867c0aRCRD
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time89
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating89%
Quality of help rating59%
Votes for online help572
When this was last updatedMon Dec 04 2023 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number1300300937

Optus Help Pages: What to Know

This is the Optus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Optus's best customer help page or faq or forum, this is the best entry point according to 99,198 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (1300300937) which we show above. Sometimes when you dig through the various help topics and volumes on optus.com.au, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Optus agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Optus: General Information

Optus has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Optus using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 1300300937 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Optus.

Do Optus and GetHuman work together?

GetHuman has no relationship with Optus and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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