How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ritz-Carlton below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ritz-Carlton phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to Guest Services
What are the hours and when should I call?
Ritz-Carlton operates the call center for this 800-236-6426 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ritz-Carlton call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ritz-Carlton phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ritz-Carlton staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ritz-Carlton is Tuesday.The most busy day to call is Wednesday, which averages 243% more phone calls by comparison.Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Ritz-Carlton is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ritz-Carlton staffs the call center well on Tuesday.
I booked a hotel room at the Ritz-Carlton, but my travel dates have changed and I need to adjust my booking. The easiest way to take care of the task seemed to be to just call the hotel and change my booking.
They probably get a fair amount of phone calls about people changing thier bookings or possibly from new customers making bookings. Therefore, I expected to be on hold for an extended period, but it took less than two minutes to get to a representative which I appreciated.
When I called, a voice assistant answered and said, "Thank you for calling Marriot International. To speak with a live agent, please press 1 now." This confused me for a second, but then I realized that Marriot must own the Ritz-Carlton brand. Once I figured that out, I pressed 1 and the voice assistant stated, "This call may be monitored and recorded for training purposes."
There was another pause and then it said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." I just ignored it and stayed on the line because I don't like feeling obligated to agree to a survey when I haven't even finished the phone call yet.
A very pleasant agent picked up the phone and said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." It only took another couple of minutes to get the reservation changed and the agent was polite and helpful. I appreciated the quick customer service and would call back again if I had any other issues in the future.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Ritz-Carlton
If you have time to do a bit of reading before you call Ritz-Carlton, we recommend you read over some of our problem-specific articles.
Yes, Ritz-Carlton welcomes pets. We understand that pets are part of the family and offer a pet-friendly atmosphere. However, there are certain guidelines and fees associated with bringing pets. Guests are allowed to bring one dog or cat weighing up to 25 pounds, with an additional fee per stay. For the comfort and safety of all guests, pets must be well-behaved, fully trained, and kept on a leash or in a carrier in public areas. They are not allowed in dining outlets, spa, fitness areas, and pool areas. In addition, guests are responsible for any damages caused by their pets. Overall, Ritz-Carlton provides a luxurious and accommodating experience for guests and their furry companions.
When plans change and you need to cancel your Ritz Carlton reservation, you have up to three days prior to check-in to make your cancellation without penalty. Prepaid stays are not eligible for a refund, but may be changed on a case-by-case basis. Reward points can be placed back on accounts when cancellations are made within the cancellation window.
Yes, the Ritz-Carlton features a state-of-the-art fitness center for guests' convenience and wellness needs. Our fitness center is equipped with a wide range of modern exercise equipment, including cardio machines, weightlifting equipment, and yoga mats. Whether you are looking to maintain your fitness routine or try something new, our fitness center offers an ideal environment to achieve your health goals. Our knowledgeable staff is available to assist guests with any questions or provide guidance during their workouts. The fitness center at Ritz-Carlton aims to provide guests with a comfortable and well-equipped space to stay active and prioritize their physical well-being throughout their stay.
Click the link above to get answers to just about any Ritz-Carlton customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ritz-Carlton, and their purpose. Are any of these similar to the reason you are trying to call?
Miscommunication about contact: "Okay. So is this with Carlton?"
- From a call lasting 2m 36s , Dec 5, 2024 7:03 PM
Information about why customers call Ritz-Carlton is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Ritz-Carlton customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ritz-Carlton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ritz-Carlton agent. This phone number is Ritz-Carlton's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-236-6426 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ritz-Carlton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ritz-Carlton has 3 phone numbers. It's not always clear what is the best way to talk to Ritz-Carlton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ritz-Carlton. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ritz-Carlton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
