Ritz-Carlton Customer Service

Phone Number & Contact Info

Ritz-Carlton's Best Phone Number

800-236-6426
Toll-free·Calls Customer Service·Most popular Ritz-Carlton number
Q:

How do I talk to a live human at Ritz-Carlton?

A:Direct to Guest Services
Q:

Does Ritz-Carlton offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Ritz-Carlton Customer Phone Numbers

Rewards Program Enrollment

866-922-6883
Toll-free · 24 hours, 7 days · Direct to Rewards Program Enrollment ·

Corporate Offices

301-547-4700
24 hours, 7 days · Calling this Ritz-Carlton number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ritz-Carlton phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to Guest Services

What are the hours and when should I call?

Ritz-Carlton operates the call center for this 800-236-6426 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ritz-Carlton phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ritz-Carlton staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ritz-Carlton is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Ritz-Carlton

In summation, the best day to call Ritz-Carlton is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Ritz-Carlton number, but it is also the day with the shortest hold times.

Calling this Ritz-Carlton Customer Number

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024

I booked a hotel room at the Ritz-Carlton, but my travel dates have changed and I need to adjust my booking. The easiest way to take care of the task seemed to be to just call the hotel and change my booking. 

They probably get a fair amount of phone calls about people changing thier bookings or possibly from new customers making bookings. Therefore, I expected to be on hold for an extended period, but it took less than two minutes to get to a representative which I appreciated. 

When I called, a voice assistant answered and said, "Thank you for calling Marriot International. To speak with a live agent, please press 1 now." This confused me for a second, but then I realized that Marriot must own the Ritz-Carlton brand. Once I figured that out, I pressed 1 and the voice assistant stated, "This call may be monitored and recorded for training purposes."

There was another pause and then it said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." I just ignored it and stayed on the line because I don't like feeling obligated to agree to a survey when I haven't even finished the phone call yet. 

A very pleasant agent picked up the phone and said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." It only took another couple of minutes to get the reservation changed and the agent was polite and helpful. I appreciated the quick customer service and would call back again if I had any other issues in the future. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Ritz-Carlton

If you have time to do a bit of reading before you call Ritz-Carlton, we recommend you read over some of our problem-specific articles.

Are pets allowed at Ritz-Carlton?

Yes, Ritz-Carlton welcomes pets. We understand that pets are part of the family and offer a pet-friendly atmosphere. However, there are certain guidelines and fees associated with bringing pets. Guests are allowed to bring one dog or cat weighing up to 25 pounds, with an additional fee per stay. For the comfort and safety of all guests, pets must be well-behaved, fully trained, and kept on a leash or in a carrier in public areas. They are not allowed in dining outlets, spa, fitness areas, and pool areas. In addition, guests are responsible for any damages caused by their pets. Overall, Ritz-Carlton provides a luxurious and accommodating experience for guests and their furry companions.

What Is Ritz Carlton's Cancellation Policy?

When plans change and you need to cancel your Ritz Carlton reservation, you have up to three days prior to check-in to make your cancellation without penalty. Prepaid stays are not eligible for a refund, but may be changed on a case-by-case basis. Reward points can be placed back on accounts when cancellations are made within the cancellation window.

Is there a fitness center or gym at Ritz-Carlton?

Yes, the Ritz-Carlton features a state-of-the-art fitness center for guests' convenience and wellness needs. Our fitness center is equipped with a wide range of modern exercise equipment, including cardio machines, weightlifting equipment, and yoga mats. Whether you are looking to maintain your fitness routine or try something new, our fitness center offers an ideal environment to achieve your health goals. Our knowledgeable staff is available to assist guests with any questions or provide guidance during their workouts. The fitness center at Ritz-Carlton aims to provide guests with a comfortable and well-equipped space to stay active and prioritize their physical well-being throughout their stay.

Top Ritz-Carlton customer service problems

Click the link above to get answers to just about any Ritz-Carlton customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Ritz-Carlton Customer Service Contacts

There are of course other ways to contact Ritz-Carlton customer service besides the phone. Below we list the best ones, by medium.

Ritz-Carlton Customer Help Desk / Web Support

ritzcarlton.com - Customer Service
Online customer service submission
As a last, sometimes only, resort- Ritz-Carlton customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ritz-Carlton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ritz-Carlton agent. This phone number is Ritz-Carlton's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-236-6426 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ritz-Carlton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ritz-Carlton has 3 phone numbers. It's not always clear what is the best way to talk to Ritz-Carlton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ritz-Carlton. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ritz-Carlton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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