Poland Spring Customer Service

Phone Number & Contact Info

Poland Spring's Best Phone Number

Toll-free·Calls Customer Service·Most popular Poland Spring number

How do I talk to a live human at Poland Spring?

A:Just stay on the line, you don't need to push anything.

Does Poland Spring offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Poland Spring Customer Phone Numbers

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Poland Spring phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just stay on the line, you don't need to push anything.
Here is how our research team describes the way the Poland Spring phone system greets you: Are you a new customer?
Below are some clips we've found from Poland Spring's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Poland Spring. If you are calling about a complaint, press one. If you are calling about a donation or sponsorship, press two."
Excerpt from a call with Poland Spring
Monday, February 5, 2024 7:09 PM

The first phone menu

"Thank you for calling Poland Spring.
If you are calling about a complaint, press one.
If you are calling about a donation or sponsorship, press two."
Excerpt from a call with Poland Spring
Thursday, January 18, 2024 7:01 PM

What are the hours and when should I call?

Poland Spring operates the call center for this 800-477-7464 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Poland Spring phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Poland Spring staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Poland Spring is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Poland Spring

In summation, the best day to call Poland Spring is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Poland Spring staffs the call center well on Friday.

Calling this Poland Spring Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 10, 2024

Calling this number wasn't very effective, as I had to wait for an excess amount of time in order to speak to someone. When I called, I initially ran into an issue with the automated system, which asked me whether I was calling about delivery for a home or office. I said office, and the system asked if my office had 50 or more employees or two or more locations.

I said no, but the system needed three times before it finally accepted my response. Once it did, I had to wait for about five minutes and three instances of the waiting menu confirming that I was still on the correct number before I could finally speak to someone. When I did, I was asked how she could assist me, and I told her that I was interested in getting water delivered to my office. She asked me to provide my zip code, which I did. She then asked what size water I wanted delivered, and I told her that the five-gallon container would likely work.

She then told me that no, it wouldn't, because Poland Spring did not actually deliver to my zip code. At that point, there was nothing else to discuss, and she apologized for being unable to assist me and ended the call.

Overall, I wasn't very impressed with this level of service. If she knew that Poland Spring wouldn't be able to provide service to my zip code, why did she go through the charade of asking me what size water I needed? This call seemed to waste far more time than necessary at every stage, and I especially found the automated menu's issues frustrating. I'm not sure why it wasn't picking up my answers, but that didn't create a good first impression. Based on this interaction, I would not use this phone number to set up water delivery.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Poland Spring

If you have time to do a bit of reading before you call Poland Spring, we recommend you read over some of our problem-specific articles.

Are Poland Spring bottles recyclable?

Yes, Poland Spring bottles are recyclable. As part of our commitment to sustainability and environmental responsibility, we have designed our bottles to be easily recyclable. Our bottles are made from PET (Polyethylene Terephthalate) plastic, which is widely accepted by most recycling facilities. This means that after you enjoy our refreshing spring water, you can simply place the empty bottle in your recycling bin. By recycling, you're doing your part to help conserve natural resources, reduce waste, and promote a cleaner environment. We encourage our customers to participate in local recycling programs and support a circular economy. Together, we can make a positive impact on our planet.

Is Poland Spring water sourced from natural springs?

Yes, Poland Spring water is sourced from natural springs. These springs are located in Maine, in the northeastern part of the United States. Poland Spring carefully selects springs that meet their strict quality and purity standards. The water is then filtered and purified through a rigorous process to ensure it meets or exceeds all federal and state regulatory standards for bottled water. Poland Spring takes pride in preserving the natural integrity of the springs and strives to be a responsible steward of the environment by implementing sustainable practices. They are committed to providing their customers with high-quality, refreshing water sourced from pristine natural springs.

Is Poland Spring water purified and filtered?

Yes, Poland Spring water goes through a rigorous process to ensure its purity. It starts with carefully selecting natural springs located in pristine regions of Maine. The water is then filtered to remove any impurities, using a combination of carbon filters, sand, and gravel. After filtration, the water is disinfected with ultraviolet light to neutralize any remaining bacteria or microorganisms. To maintain its high quality, the water is continuously monitored and tested throughout the entire purification process. Poland Spring is committed to delivering purified and filtered water that meets the highest industry standards, providing customers with refreshing and safe drinking water.

Top Poland Spring customer service problems

Click the link above to get answers to just about any Poland Spring customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Poland Spring, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with bottle labels: "My wife bought two cases of Poland Springs and some of the wrappers are coming off the bottles."
- From a call lasting 14m 28s , Feb 5, 2024 7:09 PM

More Poland Spring Customer Service Contacts

There are of course other ways to contact Poland Spring customer service besides the phone. Below we list the best ones, by medium.

Poland Spring Customer Help Desk / Web Support

polandspring.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Poland Spring customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Poland Spring's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Poland Spring agent. This phone number is Poland Spring's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-7464 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Poland Spring first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Poland Spring has 2 phone numbers. It's not always clear what is the best way to talk to Poland Spring representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Poland Spring. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Poland Spring. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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