Seagate Technology Customer Service

Phone Number & Contact Info

Seagate Technology's Best Phone Number

800-732-4283
Toll-free·Calls Customer Service·Most popular Seagate Technology number
Q:

How do I talk to a live human at Seagate Technology?

A:Press 1 for English, then you must choose an option 1-4.
Q:

Does Seagate Technology offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm CST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Seagate Technology phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then you must choose an option 1-4.
Here is how our research team describes the way the Seagate Technology phone system greets you: For personal storage products, visit the website for available support options. For data storage systems, press 2 to speak to a support agent.

What are the hours and when should I call?

Seagate Technology operates the call center for this 800-732-4283 phone number Mon-Fri 8am-6pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,601 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Seagate Technology phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Seagate Technology staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Seagate Technology is Friday. The most busy day to call is Monday. Again, this is based on a sample of 1,601 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Seagate Technology

In summation, the best day to call Seagate Technology is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Seagate Technology number, but it is also the day with the shortest hold times.

Calling this Seagate Technology Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 15, 2024

Calling Seagate Technology isn't very effective unless you have a specific type of problem that needs to be solved. In most cases, Seagate will try to push you over to the website, and will tell you that it has specialized technicians who can get on live chats with you if you need assistance.

If you do stay on the line, it will tell you that with most of its products, including the Barracuda and Mosaic storage drives that the average person would use, it recommends going over to the website and starting a live chat with one of the aforementioned technicians. However, it does offer you the chance to select this as a phone option.

Doing so is a trap, because if you select option 1 to get help with this kind of issue, you're instead taken to another menu telling you that Seagate Technology does not offer phone support for these products and that you will have to go online if you want to receive support. You aren't given a chance to go back to the previous menu, and you aren't given a chance to make another selection. The system simply hangs up on you, ending the call.

You can try to work around this by hitting option 2 for the large data storage systems use, but considering that the technician on the other end will ask you for the product information for your storage system when you call, working around this isn't going to be helpful. If you need to get assistance with everyday storage systems, your only option is to go online to Seagate's website.

Unless I was a business owner who used one of these large data storage systems for my business, I would not use this number for customer service. If you have a standard everyday storage disk, you'll get no help here.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Seagate Technology

If you have time to do a bit of reading before you call Seagate Technology, we recommend you read over some of our problem-specific articles.

What products does Seagate Technology offer?

Seagate Technology offers a wide range of products catering to various storage needs. Their product portfolio includes internal hard drives designed for desktops, laptops, and gaming consoles, providing reliable and high-capacity storage solutions. They also offer external hard drives, both portable and desktop versions, allowing users to store, backup, and access their data from anywhere. Additionally, Seagate provides network-attached storage (NAS) solutions, enabling efficient data sharing and collaboration among multiple users. For a faster data transfer experience, they offer solid-state drives (SSDs) with enhanced performance and durability. Seagate Technology also specializes in storage solutions for enterprise-level applications, such as data centers and cloud computing, providing high-density storage systems and solid-state drive solutions optimized for speed and reliability.

What is the warranty period for Seagate products?

The warranty period for Seagate products typically varies depending on the specific product and region. However, most Seagate internal and external hard drives come with a standard limited warranty of 2-5 years. For enterprise storage solutions, the warranty period may range from 3 to 5 years, while network-attached storage (NAS) systems usually have a warranty of 2-3 years. Seagate also offers extended warranty options that provide additional coverage beyond the standard warranty period. It is recommended to check the specific product documentation or contact Seagate customer support to determine the exact warranty period for a particular product in your region.

Are Seagate products compatible with Mac computers?

Yes, Seagate products are compatible with Mac computers. Seagate offers a wide range of storage solutions that work seamlessly with Mac systems. Whether you need an external hard drive, portable storage, or network-attached storage (NAS), Seagate provides products with Mac compatibility. These storage devices are formatted to be plug-and-play with Mac computers right out of the box. Seagate also provides software tools like the Paragon driver that enable Mac users to access, write, and transfer files to and from Seagate drives effortlessly. Additionally, Seagate's products are Time Machine compatible, allowing Mac users to back up and restore their data easily. With Seagate, you can trust that their products offer reliable and convenient storage options for your Mac.

Top Seagate Technology customer service problems

Click the link above to get answers to just about any Seagate Technology customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Seagate Technology, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue: "Having trouble connecting program to system."
- From a call lasting 2m 21s , Jan 15, 2024 3:28 AM
Operating system installation issue: "The operating system cannot be installed on the computer."
- From a call lasting 3m 15s , Jan 8, 2024 5:19 AM

More Seagate Technology Customer Service Contacts

There are of course other ways to contact Seagate Technology customer service besides the phone. Below we list the best ones, by medium.

Seagate Technology Customer Service on X (formerly Twitter)

@askseagate - Customer Service
Company Twitter support page
Seagate Technology, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Seagate Technology Customer Service on Facebook / Messenger

Some customer service teams, like that of Seagate Technology, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Seagate Technology Customer Help Desk / Web Support

seagate.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Seagate Technology customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Seagate Technology's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Seagate Technology agent. This phone number is Seagate Technology's best phone number because 9,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-732-4283 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Seagate Technology first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or facebook or web. In total, Seagate Technology has 1 phone number. It's not always clear what is the best way to talk to Seagate Technology representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Seagate Technology. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Seagate Technology. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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