Seagate Technology Customer Service Issues

I purchased a 4 TB Seagate Central External HDD from Costco, and unfortunately, my PC no longer recognizes it. The green light on the drive continuously blinks, indicating it's attempting to boot up. I've attempted to troubleshoot by turning it off and on, using different cables, and connecting it directly to my PC without success. This is concerning as I have important photos stored on the drive. I am looking for guidance on how to resolve this issue and regain access to my files. Thank you, Subhasis S.

Subject: Follow-up on Case #[redacted]9 Dear Seagate or To Whom it May Concern, I am writing to address my ongoing issue with my Seagate products. I am Maurizio Chiucchi residing at [redacted] Laperriere Avenue, Ottawa, Ontario, K1Z 7S6. You can reach me via email at [redacted] or phone at C# [redacted] or H# [redacted]. Please contact me prior to our appointment. I am seeking assistance with upgrading my Seagate Free Agent GoFlex Home SN: NA1X VT92 and Seagate Barracuda 3000GB hard drive model #ST3000DM001 to work seamlessly with Windows 10. I have been experiencing error messages, lagging, and conflicts on my computer due to this issue. I kindly request a knowledgeable technician to contact me at your earliest convenience. Thank you for your understanding and cooperation in addressing my concerns. Sincerely, M. Chiucchi

Request for Advice Hello, I recently purchased a new Seagate 1TB Barracuda drive and had to initialize it before testing. I formatted it with GPT and used Seatools in an external case to test it. However, I encountered some issues with the information displayed by Seatools, which I found surprising. The drive does not show the capacity, cache size, and other relevant details like my other drives in Seatools. I don't want to return the drive if there's no fault to avoid fees. Can you please advise on why the drive is not displaying the correct information? Here are the discrepancies between Seatools and the Barracuda label: Seatools: - Serial Number: J337 - Model Number: [redacted]-2EP [redacted] - Firmware Revision: Unknown - WWN: 0 - Drive Capacity: 0.00B / 0.00B - Max LBA: 0 - Cache Size: ---- - Sector Size: [redacted]/[redacted] - Rotation Rate: ---- - Form Factor: ---- - Specification Supported: ---- - SMART: Not Supported - Host Area Protected Features: Not Supported - Mandatory Power Management: Not Supported - Advanced Power Management: Not Supported - Download Monocode: Unknown Barracuda Label: - S/N: W9AN5FZT - Model Number: 2EP [redacted]-[redacted] - Firmware: CC43 - WWN: 5000C500D59 2DOC8 - Drive Capacity: 1.00 Terabyte / [redacted].51 GB - Max LBA: [redacted] - Cache Size: 64MB - Sector Size: [redacted]/[redacted] - Rotation Rate: 7200rpm - Form Factor: 3.5 - Specification Supported: ATAB ACS - SMART: Enabled - Host Area Protected Features: Enabled - Mandatory Power Management: Enabled - Advanced Power Management: Enabled - Download Monocode: Segmented Defend Your help is greatly appreciated. Thank you, John

Good morning. I recently purchased a Seagate 4 TB IronWolf Hard Drive for my Synology NAS. During the initial setup, I received a message from Synology stating that there has been an increase in bad sectors on Drive 2 in DS220j. According to the statistics mentioned, drives with bad sectors are more susceptible to damage. They suggest backing up data immediately to maintain data integrity. Following that, running the Extended Test in Storage Manager > HDD/SSD > S.M.A.R.T. is recommended, along with reviewing the test results for further actions. Drive Details: - Brand: Seagate - Model: ST4000VN008-2DR166 - Capacity: 3.6 TB - Serial Number: ZGY8NR47 - Firmware: SC60 Current Status: - S.M.A.R.T. Status: Normal - IronWolf Health Status: Not Tested - Bad Sector Count: 8 - Drive Reconnection Count: 0 - Drive Re-identification Count: 0

On 5/30/[redacted], I purchased a Seagate external hard drive with 5TB of storage to replace an identical unit bought approximately 2 years ago from B&H Photo. The previous hard drive seems to have been causing issues with my M-Tech desktop computer, specifically crashing when running the CMS Bounceback backup program. Interestingly, my other computers using smaller Seagate external drives do not encounter this problem. All computers involved run on Windows 10 Pro. I have ensured that the backup process is consistent across all devices, yet only the 5TB drives pose issues. I am uncertain if this is due to the size difference or if the drives themselves are defective. I would appreciate insights on why the larger capacity drives might be struggling while smaller ones work seamlessly, or if a replacement is necessary.

I purchased a Seagate external hard drive, model P/N 3BEAPC [redacted] 5TB, SN NAB9F8WT from B&H Photo on 5/30/[redacted] to replace an identical hard drive with SN NABR 1C41. The original hard drive was likely also from B&H about 2 years ago, but I cannot find any records of the purchase. I decided to replace it because when connected to my M-Tech desktop with 2 internal 500GB SSDs and a 7TB hard drive, it consistently caused the computer to crash when running the CMS Bounceback backup program. However, a 1TB Seagate external drive accepts backups successfully on the same M-Tech system. Additionally, two other computers with 2TB Seagate drives are operating without issues using the same backup program. All computers are running on Windows 10 Pro. I am seeking assistance to troubleshoot why the 5TB drive is not functioning properly like the 1TB and 2TB drives.

Dear Support, I am experiencing persistent issues with my Seagate 8TB Backup Plus drive. Despite following advice to replace the USB cable, the problem of the drive turning off on its own persists, causing backups to fail. To resolve this, I would like to request an RMA for a replacement unit. I have already acquired a new cable at additional cost but the problem remains unresolved. I do not wish for the replacement drive to be cloned from the old one and intend to set it up from scratch. Kindly provide instructions on how to proceed with the RMA. Thank you for your assistance. Best regards, Geoffrey K. M. 8 Landers Road Stoneham, MA 02[redacted]

I bought a Seagate Backup + Hub 8TB from Costco on 12/4. On Sunday, 12/5, I downloaded the Toolkit software and initiated a backup, but it seems stuck with 3 days left. Today, I downloaded the Seagate Dashboard but got stuck on the activation step. My F:\ drive, listed twice, is not showing any options on the Dashboard. Unsure if this is correct. I've already run a speed test on my Windows 10 PC, with download and upload speeds at [redacted] Mbps. Considering uninstalling Toolkit and Dashboard to start over. Do I need to install Dashboard first? How do I simplify the backup process? Guidance needed. Thank you, Patty

My Seagate Firecuda 1TB HDD worked perfectly the first time I used it, but now my computer doesn't recognize it. I've tried different computers, ports, and troubleshooting steps with no luck. The product's light flashes when connected, but it doesn't appear in the device manager. I've attempted to create a warranty claim, but the website keeps redirecting me and I can't complete the claim process. I tried to access web chat support, but the links seem disabled and lead to an endless loop.

I submitted a warranty claim for my hard drive and sent it back for a replacement. It was delivered on 9/11/[redacted], but I haven't received any updates on the replacement or confirmation of the return. When I try to track my claim, the serial number suddenly isn't recognized. The online chat support is unhelpful, and I've been disconnected numerous times without speaking to anyone. I am eager for some information regarding my replacement. After dealing with the chat support issues for almost a month, I believe a complimentary replacement would be fair compensation for the frustration.

While using my computer, the disk suddenly stopped working. Although the disk was displayed in safe eject, data was not visible on the computer. Upon reconnecting the drive, it emitted 2 short beeps, a new occurrence. Despite the minimal vibration, no external signs of failure were evident, and no damage was inflicted. Following diagnostics at the service center, an "engineer" claimed the heads had failed, asserting a positive outcome. Dissatisfied with this evaluation, I seek further guidance given the lack of updates received. I now look to your expertise for a more professional assessment of the situation.

I am facing an issue with a Samsung Spinpoint F1 (HD103UJ) hard disk that I tried using in a TV receiver without success. After removing it, the receiver seems to have set an ATA password on the disk, making it inaccessible. When connecting the disk to my PC via USB, it gets recognized but cannot be initialized, partitioned, or formatted. No external partitioning tool can access it either. Internally connecting it to the PC shows recognition in BIOS but not in Windows, including computer and disk management. I would like to resolve this matter without discarding the hard disk.

Dear Sir, My name is Srikanth Reddy and I am experiencing issues with my Seagate 2TB system hard disk, serial number 5YDA2FE4. I have attached a photo of the hard disk to this email. When attempting to check the warranty and request a replacement online, I encountered problems as it was not showing up. I am unable to complete the online registration. Your assistance in this matter would be greatly appreciated. Thank you.

Hello, I have an existing Seagate account that I registered a long time ago. I am currently facing an issue with one of my HDDs and have initiated a RMA case. While doing so, I updated all my profile details, including my new address and email. However, I am encountering a problem where my old email address [redacted] is still active for communication even though I added my new email [redacted] to my profile. Could you please review my account linked to [redacted]? I only use this email for login purposes, and I now primarily use [redacted] for all communications. Kindly remove [redacted] and update it to [redacted] Thank you in advance. Mario