Fidelity Investments Customer Service

Phone Number & Contact Info

Fidelity Investments's Best Phone Number

Toll-free·Calls Customer Service·Most popular Fidelity Investments number

How do I talk to a live human at Fidelity Investments?

A:Press 1 (Customer). Next, say, "Representative." Say, "Representative," again.

Does Fidelity Investments offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Fidelity Investments Customer Phone Numbers

401k Customer Service

Toll-free · Mon-Fri 8:30am-8:30pm EST · Ignore prompt for social security number; press ### · Enter your net benefits username if you have one or enter your social security number followed by the pound key.

ATM & Debit Cards

Toll-free · 24 hours, 7 days · Press 0. For help with ATM and debit cards · Please enter your 16-digit card number that is imprinted on the card.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fidelity Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 (Customer). Next, say, "Representative." Say, "Representative," again.
Here is how our research team describes the way the Fidelity Investments phone system greets you: Enter your net benefits username if you have one or enter your social security number followed by the pound key.
Below are some clips we've found from Fidelity Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"If you're a new customer, press one. Or if you're a third part So I can get you to the right representative, please tell me what you're calling about."
Excerpt from a call with Fidelity Investments
Tuesday, May 14, 2024 6:42 PM

They may ask you to enter information with the dial pad

"Thank you for calling Fidelity Investments. Calls may be recorded and monitored. For privacy information, visit fidelity dot com slash privacy.
To get started, enter I didn't understand.
Let's try one more time. Enter your username followed by pound."
Excerpt from a call with Fidelity Investments
Tuesday, May 14, 2024 6:42 PM

The first phone menu

"Thank you for calling Fidelity Investments. Calls may be recorded and monitored. For privacy information, visit fidelity dot com slash privacy. To get started, enter your username if you have one, or your Social Security number.
Followed by pound. If you're a new customer, press one.
Or if you're a third party, press two."
Excerpt from a call with Fidelity Investments
Saturday, May 11, 2024 1:10 AM

What are the hours and when should I call?

Fidelity Investments operates the call center for this 800-544-6666 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 295 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelity Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelity Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fidelity Investments is Saturday. The most busy day to call is Tuesday, which averages 253% more phone calls by comparison. Again, this is based on a sample of 295 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Fidelity Investments

In summation, the best day to call Fidelity Investments is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fidelity Investments staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Fidelity Investments

If you have time to do a bit of reading before you call Fidelity Investments, we recommend you read over some of our problem-specific articles.

How Do I Open an Account with Fidelity Investments?

Fidelity Investments is a trusted brokerage firm that helps you plan for retirement by putting your money to work for you today. You can open an account online at Fidelity Investments' website with just a few clicks of the mouse. Some employers also offer 401(k) or other retirement investment accounts through Fidelity Investments, and you can sign up through your company's HR or payroll department.

How Do I Close My Account with Fidelity Investments?

If you no longer want to use your Fidelity Investments account, it's time to close it. The first thing to do is sell all your assets or transfer them to an account at another company. Next, you need to transfer all the money into your bank account. You can do this with an ACH transfer. Finally, you should contact a customer service representative to close your account.

How Do I Recover a Hacked Fidelity Investments Account?

Despite your precautions, your Fidelity Investment account was hacked anyway, and now you need to take steps to recover it. Many times, this can be accomplished by simply resetting the password. When a password reset doesn't work, you must reach out to customer service via email on the online contact form to reset your password, along with the email and phone number attached to your account.

Top Fidelity Investments customer service problems

Click the link above to get answers to just about any Fidelity Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fidelity Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting account statements: "I need these statements, like, today."
- From a call lasting 13m 35s , May 22, 2024 5:37 PM
Question about restricted stock: "I have some restricted stock in my account, and I just I don't understand why it's restricted."
- From a call lasting 5m 55s , May 14, 2024 6:42 PM
Updating contact information: "I just need to update my phone number with you."
- From a call lasting 7m 38s , May 11, 2024 1:10 AM
Loan payment inquiry: "And so after I pay if I pay the full amount how much would my balance be then?"
- From a call lasting 8m 17s , Mar 14, 2024 5:29 PM
Hardship withdrawal amount: "I was trying to see how much available in my hardship withdraw before I withdraw."
- From a call lasting 3m 55s , Mar 11, 2024 7:18 PM
Checking account balance: "I just called you because I wanna check my balance."
- From a call lasting 4m 6s , Mar 5, 2024 9:24 PM
Updating personal information: "Updating personal information on my account."
- From a call lasting 9m 49s , Feb 22, 2024 4:02 PM
Inquiring about 401k loan: "I'm calling to check about getting a loan off of my 401k."
- From a call lasting 13m 7s , Feb 20, 2024 6:55 PM
Questions about RMD and age limit: "Is there an age limit for taking it out? I am seventy two, that's why I'm asking."
- From a call lasting 14m 58s , Feb 8, 2024 9:09 PM
Canceling recent charge: "I want to cancel a charge I made a few minutes ago for six ninety six."
- From a call lasting 16m 8s , Jan 28, 2024 11:59 PM

More Fidelity Investments Customer Service Contacts

There are of course other ways to contact Fidelity Investments customer service besides the phone. Below we list the best ones, by medium.

Fidelity Investments Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Fidelity Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fidelity Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fidelity Investments agent. This phone number is Fidelity Investments's best phone number because 13,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6666 include Tax Documents, Account access, Speak to an agent, Hacked account and other customer service issues. Rather than trying to call Fidelity Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Fidelity Investments has 3 phone numbers. It's not always clear what is the best way to talk to Fidelity Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fidelity Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fidelity Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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