How do I talk to a live human at Fidelity Investments?
A:Press 1 (Customer). Next, say, "Representative." Say, "Representative," again.You can also use our free service that can talk to Fidelity Investments for you and report back.
Q:
Does Fidelity Investments offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 8:30am-8:30pm EST · Ignore prompt for social security number; press ### · Enter your net benefits username if you have one or enter your social security number followed by the pound key. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0. For help with ATM and debit cards · Please enter your 16-digit card number that is imprinted on the card. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fidelity Investments below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fidelity Investments phone number to document the phone system.
Here is how our research team describes the way the Fidelity Investments phone system greets you: Enter your net benefits username if you have one or enter your social security number followed by the pound key.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 (Customer). Next, say, "Representative." Say, "Representative," again.
Below are some clips we've found from Fidelity Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"If you're a new customer, press one. Or if you're a third party, press two.
If you need me to hold on the line, say wait a moment.
I know you'd like to speak with someone.
So I can get you to the right representative, please tell me what you're calling about."
Excerpt from a call with Fidelity Investments
Saturday, June 1, 2024 7:58 PM
They may ask you to enter information with the dial pad
"Thank you for calling Fidelity Investments.
Calls may be recorded and monitored. For privacy information, visit fidelity dot com slash privacy.
To get started, enter your username if you have one, or your Social Security number followed by pound."
Excerpt from a call with Fidelity Investments
Tuesday, July 9, 2024 7:39 PM
The first phone menu
"Thank you for calling Fidelity Investments.
Calls may be recorded and monitored. For privacy information, visit fidelity dot com slash privacy.
To get started, enter your username if you have one or your Social Security number followed by pound.
If you're a new customer, press one.
Or if you're a third party, press two."
Excerpt from a call with Fidelity Investments
Tuesday, June 11, 2024 9:57 PM
What are the hours and when should I call?
Fidelity Investments operates the call center for this 800-544-6666 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 469 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fidelity Investments call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelity Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelity Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidelity Investments is Sunday.The most busy day to call is Tuesday, which averages 219% more phone calls by comparison.Again, this is based on a sample of 469 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Fidelity Investments is a trusted brokerage firm that helps you plan for retirement by putting your money to work for you today. You can open an account online at Fidelity Investments' website with just a few clicks of the mouse. Some employers also offer 401(k) or other retirement investment accounts through Fidelity Investments, and you can sign up through your company's HR or payroll department.
If you no longer want to use your Fidelity Investments account, it's time to close it. The first thing to do is sell all your assets or transfer them to an account at another company. Next, you need to transfer all the money into your bank account. You can do this with an ACH transfer. Finally, you should contact a customer service representative to close your account.
Despite your precautions, your Fidelity Investment account was hacked anyway, and now you need to take steps to recover it. Many times, this can be accomplished by simply resetting the password. When a password reset doesn't work, you must reach out to customer service via email on the online contact form to reset your password, along with the email and phone number attached to your account.
Click the link above to get answers to just about any Fidelity Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fidelity Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Transferring HSA to Fidelity: "I'm just looking to invest my HSA with Fidelity."
- From a call lasting 15m 28s , Jul 9, 2024 7:39 PM
Checking deposit status and transferring funds: "I made a deposit today, wondering if it was received into my money market account, and also inquiring about transferring a CD from another bank to Fidelity."
- From a call lasting 5m 28s , Jul 1, 2024 10:10 PM
Assistance with transferring funds: "Hello? I used your website to transfer money from my IRA to my bank account, but they say my routing number is not good."
- From a call lasting 12m 9s , Jun 24, 2024 4:44 PM
Retirement account withdrawal: "Today is my last day. I just wanna get the ball rolling."
- From a call lasting 7m 48s , Jun 5, 2024 2:57 PM
Withdrawal and tax inquiry: "I need to withdraw five thousand and then pay twenty percent taxes."
- From a call lasting 11m 21s , Jun 5, 2024 1:56 PM
Requesting account statements: "I need these statements, like, today."
- From a call lasting 13m 35s , May 22, 2024 5:37 PM
Question about restricted stock: "I have some restricted stock in my account, and I just I don't understand why it's restricted."
- From a call lasting 5m 55s , May 14, 2024 6:42 PM
Updating contact information: "I just need to update my phone number with you."
- From a call lasting 7m 38s , May 11, 2024 1:10 AM
Loan payment inquiry: "And so after I pay if I pay the full amount how much would my balance be then?"
- From a call lasting 8m 17s , Mar 14, 2024 5:29 PM
More Fidelity Investments Customer Service Contacts
There are of course other ways to contact Fidelity Investments customer service besides the phone. Below we list the best ones, by medium.
Fidelity Investments Customer Help Desk / Web Support
As a last, sometimes only, resort- Fidelity Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fidelity Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fidelity Investments agent. This phone number is Fidelity Investments's best phone number because 13,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6666 include Tax Documents, Account access, Speak to an agent, Hacked account and other customer service issues. Rather than trying to call Fidelity Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Fidelity Investments has 3 phone numbers. It's not always clear what is the best way to talk to Fidelity Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fidelity Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fidelity Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.