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GMAC Customer Service

Phone Number & Contact Info

GMAC's Best Phone Number

800-284-2271
Toll-free·Calls Customer Service·Most popular GMAC number
Q:

How do I talk to a live human at GMAC?

A:Press 0 at the first menu.
Q:

Does GMAC offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GMAC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu.
Here is how our research team describes the way the GMAC phone system greets you: To make a payment over the phone, press 1 or stay on the line for more options.
Below are some clips we've found from GMAC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Ally Financial. Just so you know, you can apply for payment assistance twenty four seven with our Ally Auto Finance app.
Or at ally dot com. To make a payment over the phone, press one, or stay on the line to hear more options.
Please enter your account number or Social Security number followed by the pound key."
Excerpt from a call with GMAC
Tuesday, January 2, 2024 8:24 PM

What are the hours and when should I call?

GMAC operates the call center for this 800-284-2271 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GMAC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GMAC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GMAC is Saturday. The most busy day to call is Monday, which averages 383% more phone calls by comparison. Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call GMAC

In summation, the best day to call GMAC is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GMAC staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call GMAC

If you have time to do a bit of reading before you call GMAC, we recommend you read over some of our problem-specific articles.

What are the eligibility requirements for a GMAC auto loan?

To be eligible for a GMAC auto loan, certain requirements must be met. First and foremost, applicants must be at least 18 years old and possess a valid driver's license. They should have a stable and verifiable source of income, which can include full-time employment or a consistent income from self-employment. A good credit history is preferred, although GMAC offers options for those with less-than-perfect credit. A steady residential history is essential, with a minimum residency of six months in the same area. Moreover, applicants must provide proof of insurance, as required by the specific state laws. Finally, all applicants must complete the necessary paperwork and meet the lending criteria outlined by GMAC. Adhering to these eligibility requirements will increase the chances of obtaining a GMAC auto loan.

What payment options are available for GMAC auto loans?

GMAC offers various payment options to suit the needs of their customers. Customers can make their payments online, through the GMAC website or the GM Financial Mobile App, allowing for convenience and flexibility. Additionally, recurring automatic payments can be set up through their checking or savings account, ensuring timely payments without any hassle. For those who prefer the more traditional approach, payments can also be made through mail, with options to pay by check, money order, or cashier's check. Lastly, customers can make payments over the phone by contacting the GMAC customer service team. With these diverse payment options, GMAC aims to provide their customers with a seamless and convenient experience when it comes to repayment of their auto loans.

How Do I Get a Lien Release Letter from GMAC?

You can get a lien release letter from GMAC the moment you settle the amount you owe. The company will retain its hold on the asset until you meet your obligation. Contact DMAC customer support to learn more.

Top GMAC customer service problems

Click the link above to get answers to just about any GMAC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GMAC, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting lien release form: "I'm selling my vehicle and need a copy of the lien release form from when I paid it off in 2011."
- From a call lasting 10m 8s , Mar 14, 2024 6:45 PM

More GMAC Customer Service Contacts

There are of course other ways to contact GMAC customer service besides the phone. Below we list the best ones, by medium.

GMAC Customer Help Desk / Web Support

gmacmortgage.com - Customer Service
Online customer service support
As a last, sometimes only, resort- GMAC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GMAC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GMAC agent. This phone number is GMAC's best phone number because 16,560 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-2271 include Lien Release Letter, Warranty, Recall, Repair and other customer service issues. Rather than trying to call GMAC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GMAC has 1 phone number. It's not always clear what is the best way to talk to GMAC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GMAC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GMAC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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