California Franchise Tax Board Customer Service

Phone Number & Contact Info

California Franchise Tax Board's Best Phone Number

800-852-5711
Toll-free·Calls Customer Service·Most popular California Franchise Tax Board number
Q:

How do I talk to a live human at California Franchise Tax Board?

A:Press 1 (for Personal Income Tax), then 6 (for Any Other Information), then 2 (for General Tax Questions)
Q:

Does California Franchise Tax Board offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

California Franchise Tax Board Customer Phone Numbers

Corporate Offices

916-845-4300
Mon-Fri 8am-5pm PST · Wait on the line for the next representative. · For inquiries regarding the Middle-Class Tax Refund payment, call 800-542-9332. If calling from an elected official's office, press 1. For classified accounts or your account, press 2. If calling on behalf of a client, press 3. For all other callers, press 4.

Taxpayer Services

916-845-6500
Mon-Fri 8am-5pm PST · Use prompts 1-6-2 for individual taxpayer questions · Please remain on the line, and your call will be answered in the order it was received.

Collection Resolution

916-845-7044
Mon-Fri 8am-5pm PST · Use prompts 1-4-0 · Inquiries regarding the Middle-Class Tax Refund payment, call 800-542-9332, or remain on the line and choose option 5. For employers who receive tax notices, press 1. For tax professionals and financial institutions, press 2. For individual taxpayers, press 3. For web self-serve options and how to register, press 4. For Middle-Class Tax Refund inquiries, press 5.

Automated Assistance Line

800-338-0505
Toll-free · 24 hours, 7 days · Do not respond to prompts · Please remain on the line, and your call will be answered in the order it was received.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this California Franchise Tax Board phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 (for Personal Income Tax), then 6 (for Any Other Information), then 2 (for General Tax Questions)
Here is how our research team describes the way the California Franchise Tax Board phone system greets you: Please remain on the line, and your call will be answered in the order it was received.
Below are some clips we've found from California Franchise Tax Board's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the franchise tax board's automated taxpayer assistance line. Your call is important. Please stay on the line, and your call will be answered in the order it was received. Our representative will be able to assist you more efficiently if you have your Social Security number or account number and billing notice in hand. Did you know most individual taxpayers are able to register real time for a MyFTB account? Doing this today could eliminate the need to wait on hold. For more information, visit f t b dot c a dot g o v and search If you have a balance owing from your current income tax return, you can't set up a payment plan until your return is processed and you receive a bill. However, you can still make payments while you are waiting. Go to f d b dot v a dot g o v and select make a payment on our home page. Or remain on the line and select option four to speak with the middle class tax refund team when prompted. If Money Network has you to contact Franchise Tax Board, remain on the line and select option one, personal income tax when prompted. If you received a form ten ninety nine g from us, it is not a bill nor is it a notification of an additional refund. We sent this to you because you either received an in tax refund, credit, or offset of ten dollars or more from your California tax return. You must include this amount on your federal income tax return for the tax year you receive the payment or credit if you itemize your on your federal income tax return for the year indicated on box three. For more information, visit FTB dot c a dot g o v and search for ten ninety nine g or stay on the line to speak with one of our representatives. For personal income tax, press one. For business entity information, press two."
Excerpt from a call with California Franchise Tax Board
Monday, January 8, 2024 9:00 PM

They may ask you to enter information with the dial pad

"Welcome to the franchise tax board's automated taxpayer assistance line. Your call is important. Please stay on the line, and your call will be answered in the order it was received. Our representatives will be able to assist you more efficiently if you have your Social Security number or account number and billing notice in hand. If you're calling about a recently issued business entity notice that included penalty for late filing of LLC taxes and fees go to f t b dot c a dot g o v and search help with disaster relief. Fast announce the The California earned income tax credit or EITC is a refundable credit designed for individuals and families with low to moderate income. Taxpayers may qualify for a refundable credit. To see if you qualify, go to f p d dot c a dot gov and search for EITC. Please select from the following six options.
For current tax year refund info Obtaining taxpayer account information is the privilege of the individual tax payer or their authorized representative.
Please enter your nine digits Social Security number."
Excerpt from a call with California Franchise Tax Board
Monday, May 20, 2024 10:08 PM

What are the hours and when should I call?

California Franchise Tax Board operates the call center for this 800-852-5711 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 196 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this California Franchise Tax Board phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like California Franchise Tax Board staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call California Franchise Tax Board is Friday. The most busy day to call is Monday, which averages 81% more phone calls by comparison. Again, this is based on a sample of 196 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call California Franchise Tax Board

In summation, the best day to call California Franchise Tax Board is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that California Franchise Tax Board staffs the call center well on Friday.

Calling this California Franchise Tax Board Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 11, 2024

Calling the California Franchise Tax Board offers some benefits, but you're limited in what you can do with this site unless you're willing to provide sensitive personal information. And given the nature of what the California Franchise Tax Board does, it's probably better if this chokepoint is in place. 

When I called, the automated system gave me a complete picture about how taxes would work in California. The system told me that if I expected to get a tax refund or at least didn't estimate having to pay in taxes, I would automatically be eligible to submit my taxes in October and not April. However, if I expected to pay a non-zero sum, I would need to submit a form to earn approval to submit my returns late.

If I did need to set up a payment plan to take care of past tax debts, I would be able to do so, but I would have to wait until I had actually gotten my first bill before I could set up a payment plan. After getting through a few more menus, I was finally able to get to the spot where I could get help with my situation, and I selected to try to get information about filing my taxes as a business entity.

At this point, I hit the chokepoint:  the system wouldn't allow me to proceed unless I could provide my Social Security number or my tax identification number. There isn't a workaround if you refuse to enter this information; it's simply not possible to proceed any further without giving this information.

Given that the tax board is dealing with the most sensitive information possible, it's absolutely vital that it keeps this information well protected against potential threats. Making sure to set up a chokepoint that keeps people from being able to get anywhere near sensitive information without providing personal data helps ensure that only people who are supposed to be using this number do.

Additionally, such protection is better for the customer because it means that they don't have to waste time waiting behind people who are simply looking for information. Dealing with the tax board in any situation is a stressful situation, and this can be a key feature to limit frustrations. By lowering the amount of time someone actually has to be on the phone, the tax board can help customers stay relaxed so that they can think clearly when talking to a tax professional

Based on this phone call, I think I would use this number if needed to get information. The tax board does a thorough job and provides much of the information that people need before they even get a chance to speak to a representative. If there are further questions, the taxpayer can get real assistance as long as they call during normal business hours. If you have time to make that call, it seems the results are worth it.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call California Franchise Tax Board

If you have time to do a bit of reading before you call California Franchise Tax Board, we recommend you read over some of our problem-specific articles.

How Do I Check the Status of My Refund with California Franchise Tax Board?

There are a few different ways to check the status of your refund with the California Franchise Tax Board. The most convenient method is to use the CFTB website. However, if you prefer to speak to someone on the phone or in person, you can also use the CFTB phone system or visit the CFTB office. You can also use the CFTB mobile app to check the status of your refund.

How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account?

You can contact the California Franchise Tax Board easily with these helpful tips.

What is the deadline for filing my California state taxes?

The deadline for filing your California state taxes is generally April 15th. However, if April 15th falls on a weekend or holiday, the deadline is extended to the following business day. It is important to note that requesting an extension of time to file does not extend the deadline for paying any taxes owed. If you need additional time to file your return, you can request an automatic six-month extension by filing Form FTB 3519. This extension only applies to the filing of your return; any taxes owed must still be paid by the original April deadline to avoid penalties and interest. It is recommended to file your taxes as early as possible to avoid any last-minute stress or complications.

Top California Franchise Tax Board customer service problems

Click the link above to get answers to just about any California Franchise Tax Board customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More California Franchise Tax Board Customer Service Contacts

There are of course other ways to contact California Franchise Tax Board customer service besides the phone. Below we list the best ones, by medium.

California Franchise Tax Board Customer Service Live Chat

ftb.ca.gov - Customer Service
Select Live Chat icon.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, California Franchise Tax Board provides this option.

California Franchise Tax Board Customer Help Desk / Web Support

ftb.ca.gov - Customer Service
Customer service web support
As a last, sometimes only, resort- California Franchise Tax Board customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is California Franchise Tax Board's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a California Franchise Tax Board agent. This phone number is California Franchise Tax Board's best phone number because 50,346 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-852-5711 include Ask For Tax Help, Request a Form/Filing, Make a Payment, File a Return, Rejected Return and other customer service issues. The California Franchise Tax Board call center that you call into has employees from California and is open Mon-Fri 8am-5pm PT according to customers. In total, California Franchise Tax Board has 5 phone numbers. It's not always clear what is the best way to talk to California Franchise Tax Board representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for California Franchise Tax Board. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like California Franchise Tax Board. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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