Garmin is a technology company that focuses on the development of GPS devices for outdoor recreation. As a major brand in this industry, it isn't surprising that Garmin receives a lot of customer service requests each and every day.
Why Do People Call Garmin Customer Support?
People call Garmin customer support for a range of reasons, including:
Best Practices for Calling Garmin Customer Service
There are several things you can do before calling Garmin customer service to help ensure that your issues and questions are dealt with quickly and professionally:
Make sure you are calling the correct number. Garmin has separate toll-free numbers for both the United States and Canada. It also has a toll number for those who have to call from outside the country.
Call during hours of availability: Monday-Friday 7 a.m.-7 p.m. Central time. Mondays are busy, so Garmin suggests calling later in the week.
Have necessary documentation handy so you can refer to it during the call. Documentation may include order confirmations, tracking numbers, invoices, billing statements and product serial numbers.
If you are calling for technical support with a device, have it handy so that you can troubleshoot together. Garmin asks that those who are calling for help with connectivity between a device and a mobile phone call Garmin from a different phone.
How do Consumers Feel About Calling Garmin Customer Service?
There are relatively few complaints about Garmin customer service available online, indicating that the company is doing a good job responding to customer concerns.
What Kind of Issues can Garmin Customer Service Representative Resolve?
Garmin customer service representatives can address most issues, including technical support and troubleshooting requests, billing concerns, warranty claims and order management.
What Can't Be Resolved With a Call to Garmin Customer Service?
Garmin customer service representatives cannot resolve problems that stem from an incompatibility between their products and third-party devices. If you have a device that is incompatible with Garmin products, you may be able to get a workaround from a customer service agent, but he or she will not be able to fix the incompatibility.
What Should You Do If You Have an Unsuccessful Call with Garmin?
If you get off the phone with Garmin customer service and feel as though your issues are not resolved nor your questions answered, don't give up. You may still have options.
This is Garmin's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Garmin agent. This phone number is Garmin's Best Phone Number because 46,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-1020 include Repairs, Device Support, Refund a Charge, Update Account Info, Map Updates and other customer service issues. The Garmin call center that you call into has employees from Kansas, Oregon, Missouri and is open Mon-Thu 8am-6pm, Fri 8am-5pm CST according to customers. In total, Garmin has 2 phone numbers. It's not always clear what is the best way to talk to Garmin representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-800-1020 is Garmin's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Garmin customers, is by calling their 913-397-8200 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 913-397-8200 for Technical Support. If you think this information is inaccurate or know of other ways to contact Garmin please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Garmin.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Garmin. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.