Garmin Customer Service Issues

I've attempted to reconnect my Vivosmart 4 several times recently. Although the pairing process seemed to start fine, it consistently ended with a "failed" message. The device couldn't be located by the app. Even after following the pairing instructions multiple times, it still fails. At times, it wouldn't accept the pairing codes. After a reset, it did start recording data, but it can't sync with my mobile app. Meanwhile, my previous Garmin device syncs successfully. Moreover, after the reset, the time on my Vivosmart 4 is one hour behind and I'm unable to adjust it. I'd appreciate assistance from a support representative.

Is This Normal and Expected? I have the following installed: An old version of MapSource (Version 6.16.3), the latest BaseCamp version 4.7.4, and several previously created route files in *.gdb format (created using MapSource). Some of these *.gdb files contain multiple routes known as sets of routes. The name of the *.gdb file may or may not match one of the route names in the set. When I open MapSource and navigate to a multiple route *.gdb file, MapSource displays all routes with the last route in the set active on the map. The *.gdb file has an icon resembling a small BaseCamp icon. When I navigate to the same *.gdb file and open it, BaseCamp opens a file in the Library > My Collection folder with the same name but without the ".gdb" extension. However, only the last route from the set appears on the map, using the set name instead of the individual route name shown in MapSource. What happened to the other routes from the set that are visible in MapSource but not in BaseCamp? Is this normal operation?

I have an issue with my Livescope unit on my 93 SD where I noticed interference and orange blobs on the screen when the forward range was set at 35+ feet. The blobs showed up around 30 ft, mostly at the top and halfway down the screen. I had the gain set to auto-low and was only able to clear the screen by selecting forward at 20-25 ft and reducing gain to 40 in 25-30 ft of water. Upon inspection, I found that the black box did not have a green light, which was previously present. Any advice would be appreciated. If the unit needs to be sent for service, please provide an RA number in the email with instructions on what to return. Jerry Annas [redacted] May Road Granite Falls, NC [redacted] [redacted]

I own a Garmin diesel [redacted] LM truck GPS that unfortunately broke when it fell. Garmin informed me they couldn't repair it due to its age and lack of replacement screens. They recommended the 8-inch OTR [redacted] or [redacted] model as a replacement, but there have been delays in its availability. Originally told they would be in on the 12th of June, then the 22nd. As a professional truck driver who relies heavily on GPS for work, I can't afford to wait any longer. I am inquiring if Garmin could possibly provide me with a voucher to pick up a unit at a truck stop instead of shipping or potentially discuss a refund so I can purchase a GPS immediately from a physical store. Time is of the essence for me, and the delay has impacted my job significantly over the past month.

I bought a remanufactured Garmin Drive 60 LM and am having trouble setting up saved routes. When trying to save a route from my home at [redacted] Bardell Street, Lancaster, SC to Airport Rd, Memorial Park, and then Grace Avenue ending at a T intersection with a red light, the GPS only shows a four-way intersection. Instead of allowing me to turn left onto Route 9 toward Fort Lawn, SC, it wants me to go across Route 9 and circle back around. I'm unable to get the GPS to adjust for the left turn onto Route 9.

I bought a Garmin [redacted] a few months ago to track fellow hunting party members in Colorado's mountains. I was surprised that my GPS didn't update other Garmin users with similar units like [redacted], [redacted], [redacted], and even different [redacted] units unless they were very close. When they tried to update, I could hear the mic click, but no location update showed. My old [redacted] worked better, but had shutdown issues, prompting me to get the [redacted]. I'm not too happy with the new device. Wondering if there's a problem with it or if that's just how they function?

I purchased the BC30 backup camera from your store and installed it in my truck. It was working well until the battery depleted. One of your representatives sent me a new Mini USB to USB-C adapter to assist. I own the Garmin Drive Smart 66, which I registered on 05/06/[redacted] in my account. Strangely, I am having trouble charging the Drive Smart 66 with both the new and old charging cables. Due to the suction cup falling off, I switched to using an Insignia beanbag holder to securely hold it on the dashboard. The cables connecting to the Drive Smart 66 were positioned very close to the beanbags supporting it, potentially causing damage to the plug at the back of the device. Although I cannot locate my receipt for the Drive Smart 66, I did register it on the day of purchase. Any assistance would be greatly appreciated. - Bobby F. Crider

My Garmin Venu has been draining the battery quickly in two specific scenarios. First, the screen goes black, and although I can see the lights flashing on the back of the watch, I can't access the home screen. Second, the watch only shows the IQ symbol, forcing me to power it off to resolve it, which also depletes the battery rapidly.

Hello, I am in urgent need of assistance with my Instinct 2 Solar Tactical Smartwatch. I have devoted countless hours to troubleshooting methods, including a full reset, without success. This is becoming very frustrating for me. I am attempting to utilize the watch for indoor activity tracking. When I long-press the GPS hotkey, it searches for a GPS signal, which is unavailable indoors. Regrettably, the display remains fixed on a message advising to seek a stronger GPS signal outdoors. How can I navigate past this screen to access the activity menu and commence an activity? Furthermore, outdoors, the GPS locates my position and offers to save the location. However, upon reactivating the GPS, it continuously searches for my location without progressing further. This issue is extremely bothersome. Could there be a malfunction within my device? I would greatly appreciate receiving comprehensive instructions on this matter. Thank you, Jens D.

I own a [redacted] LMT-S with a 7½" screen which I use as a truck driver, mounted on my front windshield. Around a month ago, a message appeared on the screen stating that "The memory card has reached the end of its useful life." Since then, I have been unable to record anything through the front window, although the GPS function still works fine. After installing a new SIM card, the dashcam feature is still not functioning, and the same message continues to appear. How can I resolve this issue and get the dashcam working again?

Hello, I've owned a Garmin Fenix 5 for around 3-4 years with my data stored on my Garmin account at [redacted] Having moved from the US to Europe in [redacted], I recently attempted to update my device and changed my phone number. Unexpectedly, my account was labeled as "disabled" without my request. I was informed by a customer service representative via chat that only the Engineering team could investigate the issue. I am eager to reactivate my account, since all my historical data is associated with it, under [redacted] If reactivation is not possible, I would like to request transferring the information to my new account, [redacted] Thank you for your attention to this matter.

I have an old Garmin GPS we use for driving, but recently, we've been getting a "map data not available" message when trying to input an address. The number on the back of our device seems to be [redacted]6-12, but we are unsure if it's correct. Have updates for older Garmins been discontinued? My husband prefers using this GPS as he likes to see the map rather than just hearing the directions. Thank you.

I haven't used my Garmin in years, and with my daughter moving away and my growing anxiety about driving to new places, I purchased a new navigation system on Amazon. However, it didn't meet my expectations, so I am returning it. Garmin devices have lifetime map upgrades, and I want to update my old one. Can someone guide me on how to proceed with updating my Garmin device? Thank you for your assistance.

I have a Garmin 8612xsv that seems to have lost the keel offset option. I am using an Airmar B744v triducer, which is a dual frequency 50/[redacted] [redacted] W unit, approximately 16 years old. I contacted Garmin when I initially lost the depth reading, and they advised updating the software to the newest version, which I did. However, I still do not have the keel offset option available. When I first set it up, the option was there, but now it's missing. Currently, I only have sonar, temperature, and a flashing depth reading, which is inaccurate.

I've been prompted by Garmin multiple times to update Garmin Express and then the maps on my Drive 51 EX. However, when I connect it to my MacBook Air using a third-party cable, the GPS screen shows a message saying "The attached cable cannot currently charge your device." Updating maps on my old Nüvi [redacted] was never an issue, but for more than a year, I've struggled to update maps on my Drive 51. Assistance with updating the maps would be greatly appreciated.

I recently bought a Garmin ECHOMAP UHD 74sv Chartplotter from West Marine. When I checked the box before installation, I noticed a missing part. The zip lock packet labeled [redacted]5-03 was supposed to contain a plug end adapter and an o-ring for the transponder lead, but it only had the plug adapter. The o-ring is essential for sealing, and I don't want to expose the unit to the marine environment without it. I would be grateful for a replacement. Thank you. - Ed Komar [redacted] Email: [redacted]

In April, we purchased a Fenix 6 Pro Solar watch during a sale for my daughter's June 30th birthday. When it arrived, we waited until her birthday to remove the protective tape on the watch face and discovered a scratch. We have been loyal Garmin customers with multiple watches and products without any issues until now. We kindly request a simple exchange for a new watch.

I own a Garmin Fenix 7 sapphire solar watch, and unfortunately, the altimeter has been malfunctioning for a few months now. After reaching out to Garmin tech support and following their advice to soak it in warm water, I am still experiencing issues. This problem is significant as it affects the accuracy of my IF and TSS scores, consequently impacting my Training Peaks data. I am unsure about the next steps to resolve this matter.

Dear Sir or Madam, For the past two months, I have been attempting to contact Garmin Munich by phone without success. Despite multiple email attempts to address my issue, I have not received any responses. Therefore, I am reaching out through this support option in hopes of getting a reply. On June 13, [redacted], I experienced a problem with my VIVOACTIVE 3 (SN 53[redacted]0) where the display remains black, though the three green lights on the back are illuminated, and the signals to and from my phone are working. I am inquiring if a repair is possible, and if so, what are the next steps and associated costs. I kindly request a response via email. Thank you. On June 23, [redacted], I followed up on my previous email from June 13, [redacted], as I had not received any communication from your end. I am assuming that my initial message was not received. I am asking for assistance and information via email regarding the repair feasibility and costs for my VIVOACTIVE 3 issue. I appreciate any help that can be provided. Thank you for your attention to this matter and I look forward to your response. Best regards.