Garmin Customer Service Issues

I am currently facing the challenge of adjusting to my recent hearing loss that left me deaf two weeks ago. To enhance my sense of security and safety, I have discovered Garmin's In Reach products, particularly the Garmin In Reach Explorer + GPS satellite emergency communication system. I am eager to inquire about Garmin's Ambassador Program. As a 61-year-old individual with a lifetime of mountain and adventure experience, I am dedicated to maintaining my outdoor pursuits despite this obstacle. I am willing to offer my expertise and potentially create content for Garmin in exchange for this device, as I believe it would not only benefit me but also others facing similar challenges. By having this device, I can ensure my safety in the immediate future and continue pursuing my passions responsibly. I hope to connect with someone who can assist me promptly, as I am currently feeling vulnerable and uncertain about the path ahead. Thank you for considering my request. Christopher H.

I own a Garmin Fenix 5 watch. Unfortunately, the side where the wrist strap attaches to the main housing is broken. I have been searching online for replacement parts without success. This issue occurred around a year ago, and I contacted Garmin customer support for repair options but found it costly. There should be photos of the damage available on my profile if they were saved to the account. I am now considering sending it in for repair. Last time, I was quoted $[redacted] for the repair. I hope the cost remains the same or is even lower this time. The serial number for my watch is [redacted]46. Thank you for your assistance.

Dear Sir/Madam, I am writing to express my disappointment with the lack of reliability of your products and the poor customer service experience I have encountered. My Zumo device has been unable to update for several months now. I reached out to Garmin on October 16th, but despite sending multiple emails to Garmin Indonesia (TAM), I received no response. Finally, on December 7th, I received a text message on WhatsApp from Garmin TAM service center informing me that they are unable to repair the Zumo [redacted] unit and advised me to send it directly to Garmin's service center in Taiwan. This is frustrating as I purchased the unit in Indonesia, where the same model is still being sold. I always held Garmin products in high regard for their professionalism, but this experience has left me disappointed. I feel compelled to share my negative experience with my colleagues worldwide to warn them against investing in Garmin products. Sincerely, [Initials]

As a U.S. veteran, I would like to suggest to Garmin that they consider offering a discount to veterans like myself and other outdoor enthusiasts who value staying in good physical shape. Many other brands, such as Vortex, HHA, Burris, Diamondbacks Bicycles, and Fitbit, provide discounts to veterans, and I believe Garmin could benefit from doing the same. Not only would this potentially increase sales, but it could also greatly enhance their marketing efforts. Thank you for considering this suggestion.

My wife ordered a Garmin [redacted] with a case and accessories, but the Garmin was backordered. We canceled the Garmin but expected the case to still arrive. Unfortunately, the case was also canceled without us knowing. The Garmin was given to a friend who had an accident while mountain biking, resulting in the device getting cracked. We are wondering if Garmin can assist in replacing it due to the damage and lack of case protection. We are aware of a Garmin service shop in Bogota. Thank you. - Roger Hammack

I purchased the 93SV with Livescope transducer. I plan to mount the transducer on the Minn Kota Terrova Trolling motor barrel. The motor barrel has a fin on the bottom end below the embedded MK down image Sonar transducer. The Garmin-supplied hose worm clamp does not fit flush to the barrel due to this fin. I've repositioned the worm clamp and transducer behind the fin and the trolling motor shaft. Before testing it on the lake, I wonder if placing the Livescope transducer at the rear of the trolling motor will impact the 93sv's performance in the forward or downward position. Thank you for your assistance.

Hello, I purchased a Garmin Edge [redacted] after my [redacted] stopped working, but I've noticed a decline in battery life compared to my previous model. Even with power-saving settings, I find myself needing an external battery for rides exceeding 60 miles, which is inconvenient and not ideal for a reputable brand like Garmin. Considering switching to a Wahoo device due to positive feedback on battery life, although I would prefer to stick with Garmin. I am exploring the option of upgrading to the [redacted] Edge Plus as I've heard it has better battery performance. I would appreciate any assistance in resolving this issue. Thank you, Matt J.

I have a Garmin Edge [redacted] bike computer mounted on my Trek Madone Six, which includes a Bontrager Duotrap on the left rear stay for pedal speed. The Duotrap is sending a signal, but the Garmin Edge [redacted] is not picking it up. I also have a Garmin speed sensor on the front hub and a Garmin chest strap, which the Edge [redacted] detects without any issues. The batteries are new and the Duotrap's green light indicates it is sending a signal when the magnet passes. Despite this, the Edge [redacted] is continuously searching for the pedal speed and not finding it. I'm not sure if the Edge [redacted] is set to detect Bluetooth or ANT+ from this device. Any ideas on why it's not seeing the pedal speed would be greatly appreciated.

Hello, I would like to report an issue I encountered while trying to purchase a Garmin Edge [redacted] Plus GPS device on May 5, [redacted]. My order number is [redacted]45. During the payment process, my debit card did not have a sufficient limit to cover the total amount of €[redacted].99, resulting in a failed transaction. I received a notification via email from [redacted] with instructions on how to proceed with a new payment attempt. I attempted to contact Garmin Spain at [redacted] and also called +34 93 [redacted] 44 97 but did not receive any response. I am seeking guidance on how to retry the payment as I could not find a way to do so on Garmin's official website. Please send any necessary instructions to my email address at [redacted] Thank you for your assistance. Sincerely, JAAG.

Hello, I recently had the G3X GDU [redacted] and [redacted] installed in my Cessna T206H and have a few questions. 1. Can I remove my Type Certified liquid compass with the G5 installed as a backup Heading Indicator and only one magnetometer? Is it legal to remove the old compass? 2. I noticed pitch oscillations while descending on VNAV from FL230 to [redacted]'. The GFC500 was creating oscillations in smooth air during the descent, struggling to hold the path. Any adjustments to improve GFC500 performance in this situation? 3. Can I display TIT on the Data Bar next to the G3X GDU [redacted]? Is there a setting for this? 4. Is it feasible to set the Map Display to auto center the aircraft position in split-screen during flight? Thank you for your help, Daniel K. [redacted] ***-****

I have two Garmin GPS units, a G51 and a refurbished G61 purchased from Amazon recently. Both devices are experiencing issues. The G51 couldn't find the location I entered last time and led me astray, while the G61 is now showing a similar problem. When turning on the unit and selecting "new address," the keyboard displays the enter key as "QWERTY." Upon entering an address and pressing enter, it prompts me to enter the address again. When reentering, it marks the address as incorrect. I have already downloaded new map updates for both devices, but the problem persists. This issue existed with the G51 even before the updates. Thank you, KF

On May 26, [redacted], I purchased a map update from Garmin for my Garmin Nuvi [redacted]. I also got a new battery for it. However, after changing the battery, the unit would not power on. I reached out to Garmin customer support for assistance. Despite attempting a few "soft power on" methods with no success, the Garmin representative informed me that my model was outdated and could not be serviced. I mentioned that I had just bought a map update for $52.95, and the rep said they would check if I could get a refund since the model was essentially unrepairable. Furthermore, Garmin offered me a 30% discount on select new models for customer loyalty. Unfortunately, I misplaced the page that listed models eligible for the discount. I was considering the Garmin model 52?. Could you please provide me with more details on my situation? I'm interested in knowing if I can get a refund for the map update and which models are included in the 30% discount offer.

Hello, my name is Doreen H. I purchased a Garmin Fenix 5s Plus watch on October 22, [redacted]. Yesterday morning, the watch stopped working suddenly, and the screen went completely blank. Initially, I thought the battery was dead, so I plugged it in to charge. However, even after hours of charging, the screen remained blank. It wasn't until late evening, after playing with some buttons, that the watch finally lit up and started working again. Despite liking the Garmin watch, I am concerned about the reliability of this particular one, considering it is less than a year old and already experiencing issues. I worry that the problem may worsen over time. I am interested in returning this watch for a replacement. Thank you for your help.

In Januar [redacted] habe ich eine Forerunner [redacted] erworben, um meine sportlichen Aktivitäten wie Schwimmen, Laufen und Wandern zu verfolgen. Ich habe bewusst eine hochwertige Garmin-Uhr gewählt, in der Hoffnung, dass sie mich lange und zuverlässig begleiten würde. Vor einigen Monaten begann die Uhr nach dem Laden die Zeit nicht automatisch einzustellen. Vor einer Woche löste sich die innen befestigte Folie am Display und gestern wurden die Ziffern immer blasser, bis das Display schließlich ganz schwarz wurde. Obwohl die Uhr noch mit meinem Handy verbunden ist, bleibt das Display schwarz. Es enttäuscht und befremdet mich zutiefst, dass eine so teure und hochwertige Uhr nach nur 4 Jahren nicht mehr funktioniert. Ich wäre dankbar für eine Rückmeldung. Mit freundlichen Grüßen, B. Högström

I purchased a refurbished Garmin Drive 51 LM from Factory Outlet Store on 9/21/[redacted]. After plugging it into the car to charge and testing it on a short trip, I allowed it to charge for several hours but did not use it for a few days. Upon attempting to power it on again, it did not respond. Subsequently, I reconnected it to the car and it functioned, but upon unplugging it, it would not turn on. I then acquired a wall charger and charged it for several hours, only to find that the screen displays "GARMIN" with a yellow flash through a mostly green battery icon. Upon unplugging the charger, the battery indicator turns red and the device does not function. It appears the battery may be defective. Can you provide assistance with this issue?

I'm attempting to update the databases on my two Garmin G3X Touch devices installed in my aircraft. This is my first time updating the databases. I signed up with "Fly Garmin", provided my aircraft information (N812H), and registered the two G3X Touch devices. Regrettably, I mistakenly used the serial numbers instead of the unit ID numbers while registering. Upon realizing this error, I tried to correct it by entering new G3X Touch devices with the correct unit ID numbers, hoping to delete the entries with the incorrect serial numbers. However, the system doesn't allow me to remove the entries with the wrong serial numbers nor download the databases for the correct unit ID numbers. I could use some assistance with this issue.

I've been using my Drive Smart 50 plugged into the accessory port, and recently the touch screen stopped working, followed by the device not powering up. Despite trying to charge it through a wall USB port and leaving it plugged in for an extended period, the screen remains dim. When connected to my computer, Garmin Express recognizes it but does not fully power up the Drive Smart 50. This has been a reliable device over the years, although it's not used frequently.

I am having issues with my Garmin ECHOMAP Ultra [redacted] SV and Garmin GT54 UHD TM transducer. The sonar functions properly, but the Panoptix Sonar view does not seem to be working. Even though I followed the manual's instructions, I am unable to locate any Panoptix settings on my unit. ClearVu does not display any movement as seen in online videos. I specifically asked the sales representative for a transducer that would show fish and bait movements like on YouTube. Can you help me determine if I have the correct transducer installed, a setup problem, or if Panoptix is even available on my device? Thank you. - B.

Desperately seeking help! My son saved for over a year to buy your watch, but it slipped off his wrist last week, and he couldn't find it despite looking for two days. He treasures it and wears it proudly daily. We suspect someone found it and kept it. We're devastated as we can't afford a replacement. Luckily, he bought the protection plan when he got the watch. We're hoping someone can assist us in this upsetting situation.

I'm unsure if I'm reaching the correct department, but I am seeking the appropriate email contact. On September 16, [redacted], I engaged with a customer service representative regarding my GPS connectivity issues with my computer. The GPS was unable to locate satellites, and update attempts were unsuccessful. The technician who assisted me remotely detected around 60,[redacted] encryption files on my computer. A service fee of $89.99 was charged for the cleanup. It was concluded that my GPS device was outdated and no longer supported. New device purchase was advised along with additional computer protection. Subsequently, I was guided to purchase "TLS Network Encryption & Email Protection" with a 5-year plan for $[redacted], with charges reflected as "Rouqil tech" on my Visa bill. Scheduled computer cleaning every three months was included. I was provided with details such as the case manager's name, Paul Wilson, a password, and a contact number for service requests, which unfortunately has not yielded any responses. Seeking clarification from Garmin if the recommendations were legitimate or potentially misleading. Invoice details include Invoice #[redacted] under Garmin and payment confirmation INV2-YMBF-JVPN-ZKLX-KLV3 with Transaction No. 9U[redacted]4803X. I await assistance on this matter. - E. F.