How Do I Submit a Repair or Warranty Claim to Garmin?

Introduction

Did your Garmin device suddenly malfunction during normal use? Many Garmin devices come with a one-year limited warranty that may cover defects in materials or workmanship. If your device is eligible for warranty service, Garmin may repair or replace it at no charge, although you may be responsible for shipping. The limited warranty generally doesn't cover damage caused by accidents, misuse, water, or fire. Keep in mind that warranty terms and coverage may vary depending on your device and location. Need help with a Garmin device? Continue reading to learn how to submit a repair request or warranty claim.

Visit Garmin's Support Center

If you're having an issue with a Garmin device, it's a good idea to check Garmin's support resources before requesting a repair or submitting a warranty claim. Visit the Support Center and enter your device's serial number or product name to view the available support resources for your specific product.

Choose a Support Topic

The available support topics and resources depend on the specific product you enter in the search box. Choose a topic or search for a solution, then review the available support resources. For example, click System Settings if you need help changing your device settings, or select Watch Care for information on maintaining and caring for your Garmin watch. If you can't find the information you need or resolve the issue on your own, consider contacting Garmin for additional assistance.

Fill Out the Service Request

Do you have the purchase date and serial number of your Garmin device? If so, enter the information under Device Information, then click Submit. If you don't have the serial number, enter the product name under Repairs for products without a serial number, then click Submit. Please note that the support options available may vary by location.

Fill Out the Form

Fill out the rest of the form and click Next. Then, follow the on-screen instructions to submit your service request. Be specific when describing the issue you're experiencing and, if possible, upload relevant files or photos that may help Garmin's technical support team better understand and diagnose the problem.

Wait for a Confirmation Email From Garmin

After you submit your request, wait for Garmin to confirm or respond. If the issue can be resolved through basic troubleshooting, the technical support team may email you instructions to help fix the problem. If your device requires repair, Garmin may provide instructions on how to ship or drop off the device. If Garmin provides a prepaid shipping label, attach it to the package as instructed. You may also be asked to remove accessories, such as the watchband, before sending your device for repair.

Estimate Repair Rate

If your Garmin device is no longer under warranty, you can use the Estimate Repair Rate tool to get an estimate of how much the repair may cost. Enter your device's serial number and purchase date, then click Send to view the estimated rate. If you've already submitted your device for repair and want to check its progress, proceed to the next step.

Track Repair Progress

To track your repair's progress, enter your full name and contact number. Then, click Submit.

Conclusion

Were you able to submit a repair request for your Garmin device? Before requesting a repair, consider checking the available support resources, as you may be able to resolve the issue with basic troubleshooting. If your device requires repair and the problem is covered by Garmin's limited warranty, you may be eligible for a free repair. Depending on your device and location, additional or extended coverage may also be available to help reduce certain repair costs. Do you have more questions about submitting a repair request or warranty claim with Garmin? Contact Customer Support today.