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uShip Customer FAQ

Top Answers & How-to Guides

What is uShip's Phone Number?

The question we are asked most often is about how to talk to uShip customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent uShip Customer Questions

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Shipping Process

How does uShip work?

uShip is an online platform that links individuals and businesses seeking to transport items with available carriers. Users...
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Can I use uShip for international shipping?

Yes, uShip facilitates international shipping by connecting shippers with carriers. Users must detail their shipment...
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What types of items can I ship on uShip?

uShip is a flexible shipping marketplace for transporting a wide range of items. Users can ship household goods, vehicles, and...
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What is the delivery time frame for shipments made through uShip?

Delivery times for shipments with uShip depend on various factors including shipment type, distance, and the selected transport...
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Can I schedule pick-up and delivery times that suit my needs?

uShip provides the ability to set preferred pick-up and delivery times when creating a shipment. Users can communicate directly...
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Costs and Payment

How much does it cost to use uShip?

uShip's costs depend on shipment factors like size, weight, distance, service type, and specific needs. Users can receive...
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What if my item gets damaged during shipping?

If an item is damaged during shipping via uShip, users should first review their shipping contract and contact the carrier...
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Are there any insurance options available for items shipped with uShip?

uShip provides access to various carriers who may offer their own insurance for shipments. While uShip does not directly supply...
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How do I estimate shipping costs on uShip?

Estimating shipping costs on uShip is simple. Users access the shipping estimator on the homepage, entering details like item...
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Shipping Policies

Can I cancel or reschedule a shipment?

Yes, cancellation or rescheduling of a shipment is possible on uShip, but it depends on the shipment's status and the carrier's...
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Are there any restrictions on what can be shipped through uShip?

uShip has guidelines on what can be shipped, including prohibitions on hazardous items, explosives, live animals, and illegal...
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Are there restrictions on shipping hazardous materials through uShip?

uShip imposes restrictions on shipping hazardous materials to adhere to safety regulations. This includes items like explosives...
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Special Shipping Needs

What if I need to ship a bulky item?

Shipping bulky items may present challenges, but uShip connects users with experienced transport providers. Measure dimensions...
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What happens if my carrier does not arrive on time?

uShip emphasizes the importance of communication between shippers and carriers regarding delays in pick-up or delivery....
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What options does uShip offer for clothing and personal items?

uShip provides diverse options for shipping clothing and personal items for both consumers and businesses. Users can create...
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How can I ensure the safety of my items during shipping?

To ensure item safety during shipping using uShip, select an appropriate shipping method, utilize quality packing materials,...
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Carrier Interaction

How do I leave feedback for a carrier on uShip?

Users can leave feedback for a carrier on uShip by logging into their account, going to "My Shipments," selecting a completed...
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What should I consider when selecting a carrier on uShip?

When choosing a carrier on uShip, important factors include reviewing their ratings and feedback, their experience with your...
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How do I communicate with my carrier during a shipment?

To ensure smooth shipping, users can communicate with their carrier through uShip's messaging system after booking. Clear...
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How does uShip verify the backgrounds of its carriers?

uShip ensures the safety of its marketplace by verifying carrier backgrounds through feedback and ratings, as well as...
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Tracking and Delivery Options

Are there options for expedited shipping through uShip?

uShip accommodates expedited shipping needs by connecting shippers with transport providers offering quicker services. Shippers...
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How do I track my shipment on uShip?

To track a shipment on uShip, log into your account and go to "My Shipments" or "My Quotes." Here, you can find tracking...
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Can I book a shipment for same-day delivery on uShip?

While uShip offers various delivery timelines, same-day delivery availability relies on factors like transport provider...
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What types of tracking are available for shipments?

uShip offers various tracking features for shipments, primarily through its platform, which provides real-time updates on...
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