What if my item gets damaged during shipping?

If your item gets damaged during shipping, uShip has you covered. The first step is to document the damage by taking pictures and noting any visible signs. Then, you should contact the carrier immediately to notify them about the situation. If the damage is beyond repair, uShip provides cargo insurance options to help protect you financially. Depending on the carrier and insurance coverage, you may be eligible for a reimbursement for the value of the item, including shipping costs. It's important to review the insurance policy details before booking a service to understand the coverage limits and exclusions. uShip aims to make the claims process as smooth as possible and encourages open communication with both the carrier and uShip's customer support team to ensure a satisfactory resolution.