American Girl Customer Service

Phone Number & Contact Info

American Girl's Best Phone Number

800-845-0005
Toll-free·Calls Customer Service·Most popular American Girl number
Q:

How do I talk to a live human at American Girl?

A:Must choose an option 1-3.
Q:

Does American Girl offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

American Girl Customer Phone Numbers

Safety Department

800-360-1861
Toll-free · 6am-midnight EST · Calling this American Girl number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Girl phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the American Girl phone system greets you: To place an order, obtain shipping status, or get general info on products or retail stores, press 1. For existing orders or gift cards, press 2. For retail store reservations, press 3.

What are the hours and when should I call?

American Girl operates the call center for this 800-845-0005 phone number Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Girl phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Girl staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Girl is Friday. The most busy day to call is Wednesday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call American Girl

In summation, the best day to call American Girl is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Girl staffs the call center well on Friday.

Why Customers Call American Girl

If you have time to do a bit of reading before you call American Girl, we recommend you read over some of our problem-specific articles.

What is American Girl's return policy?

American Girl's return policy allows customers to return products within 2 years from the original purchase date, provided they are in their original condition, packaging, and accompanied by a valid receipt. Refunds are issued in the original form of payment. However, certain items such as final sale products, personalized items, e-books, and digital downloads cannot be returned. Additionally, American Girl offers a satisfaction guarantee, allowing customers to exchange or return defective or damaged items within a reasonable time frame. To initiate a return, customers can bring their items and original receipt to any American Girl store or contact the customer service team for further assistance.

What is the American Girl Rewards Program?

The American Girl Rewards Program is a loyalty program designed for American Girl customers. It offers various benefits to enrolled members. By signing up for the program, customers can earn points for every dollar they spend on eligible purchases made through American Girl's website, retail stores, or catalog. These points can be redeemed for rewards, which include dollars off on future purchases, exclusive access to events and promotions, and even birthday surprises. Members also receive special perks like free standard shipping on select orders, early access to new products, and personalized offers. The American Girl Rewards Program is a way for loyal customers to receive additional benefits and make their American Girl experience even more enjoyable and rewarding.

What payment methods are accepted on American Girl's website?

American Girl's website accepts multiple payment methods for online purchases. Customers can conveniently pay using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they also allow payment through PayPal, a secure online payment platform. American Girl Gift Cards are another accepted method of payment, making it easy for shoppers to use their gift cards towards their purchase. To ensure a smooth checkout process, customers can select their preferred payment method at the time of purchase. With various payment options available, American Girl ensures a seamless and secure online shopping experience for its customers.

Top American Girl customer service problems

Click the link above to get answers to just about any American Girl customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More American Girl Customer Service Contacts

There are of course other ways to contact American Girl customer service besides the phone. Below we list the best ones, by medium.

American Girl Customer Email Addresses

service@americangirl.com - Customer Service
Use this address to email customer service for help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Girl will reply our your email.

American Girl Customer Help Desk / Web Support

americangirl.com - Customer Service
Online customer service support
As a last, sometimes only, resort- American Girl customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Girl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Girl agent. This phone number is American Girl's best phone number because 25,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-845-0005 include Cancel order, Returns, Gift card issue, Missing items and other customer service issues. The American Girl call center that you call into has employees from San Antonio, TX / Belize and is open Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CT according to customers. In total, American Girl has 2 phone numbers. It's not always clear what is the best way to talk to American Girl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Girl. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Girl. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!