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American Girl Customer FAQ

Top Answers & How-to Guides

What is American Girl's Phone Number?

The question we are asked most often is about how to talk to American Girl customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase a gift card for American Girl products?

Yes, you can purchase a gift card for American Girl products. American Girl offers both physical and electronic gift cards that can...
Ask any question you have about American Girl customer service, get an answer now.
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Order Processing

What payment methods are accepted on American Girl's website?

American Girl's website accepts multiple payment methods for online purchases. Customers can conveniently pay using major credit cards...
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How long will it take to receive my order?

The estimated delivery time for your order at American Girl varies depending on the shipping method you choose and your location. Standard...
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Can I track my order status?

Yes, you can track the status of your order. Once your order has been placed, you will receive an email confirmation with a tracking...
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Returns and Exchanges

What is American Girl's return policy?

American Girl's return policy allows customers to return products within 2 years from the original purchase date, provided they are...
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Gift Services

Do you offer gift wrapping services?

Yes, American Girl offers gift wrapping services. We understand the importance of making your gift extra special and memorable. Our...
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Can I purchase a gift card for American Girl products?

Yes, you can purchase a gift card for American Girl products. American Girl offers both physical and electronic gift cards that can...
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Rewards Program

What is the American Girl Rewards Program?

The American Girl Rewards Program is a loyalty program designed for American Girl customers. It offers various benefits to enrolled...
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What are the benefits of being an American Girl Rewards member?

As an American Girl Rewards member, you enjoy numerous benefits that enhance your American Girl experience. Firstly, members receive...
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Help me with my American Girl customer service issue

Ask any question you have about American Girl customer service. We will do our best to get you answers right away.
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