Fiverr Customer FAQ

Locked accounts are no fun no matter how you cut it. Luckily we made this easy to follow guide to help you recover your Fiverr account.

If you're having issues leaving a tip on Fiverr, it may be a temporary glitch or a payment processing issue. Ensure that your payment method is valid and that you're following the correct steps to leave a tip. If the problem persists, wait a bit and try again later. Tips can typically be given when completing an order through the order page.

A verified account on Fiverr indicates that the platform has confirmed your identity or specific details, enhancing trust. An approved account typically means that your profile, gig offerings, or service has met Fiverr's standards and guidelines, allowing you to start selling. Verification focuses on identity validation, while approval pertains to the quality and compliance of your offerings. Both processes contribute to building a reliable marketplace.

To change your phone number or reset your security question without access to your phone number or remembering the question, you will need to follow the account recovery options available on Fiverr. Look for the account recovery or help section for steps to regain access. Please ensure that you provide any necessary verification to confirm your identity. Once you regain access, you can update your phone number and security question accordingly.

We're sorry to hear you're experiencing troubles with the W9 form. The W-9 form is a U.S. tax form for businesses and freelancers, used by Fiverr to report your earnings to the IRS. If you have issues, it's important to check all the fields carefully, ensure your information is accurate, and compare it with your official tax documents. Remember, the fields should match the name and taxpayer ID number type (social security or employer identification number) that you'll use on your tax return. Regrettably, we can't help with specific tax-related queries; we advise you to consult a professional tax advisor for further assistance.