How Do I Recover My Account on Fiverr?
Locked accounts are no fun no matter how you cut it. Luckily we made this easy to follow guide to help you recover your Fiverr account.
Fiverr is one of the most popular online marketplaces where major brands and startup entrepreneurs can find freelancers with the expertise or specialized skills to assist them with industry projects. Unfortunately, some users have to initiate a recovery process to reclaim their accounts.
Whether you deactivated your account and then reconsidered or you lost ownership due to stolen information, you can start by following a brief step-by-step list. Read further to regain access to your Fiverr account through the platform's official website.
How to Recover Your Fiverr Account
Fiverr allows users to recover their accounts depending on a specific situation. The following reasons are common among users and require two different recovery methods.
If your account was hacked:
Fiverr accounts can be compromised due to a data breach or poor security measures. If you're unable to sign in, a hacker may have compromised your account, mainly by acquiring and changing your password to retrieve your personal information.
- Visit the Fiverr website and click Sign In at the top-right corner of the screen.
- Click Continue With Email/Username and type your email to see the Forgot Password link appear.
- Click the link and enter your email address then click Forgot Password.
- Check your inbox for an email from Fiverr and follow the instructions to change your password.
If your account was temporarily restricted:
You may still be able to recover your account even after receiving a temporary restriction. However, the process may require more time to complete because you must give Fiverr enough information to evaluate your case.
- Go to the Fiverr website and scroll to the footer of the homepage.
- Click Help & Support under the Support and Education category.
- Scroll to the bottom of the external page and click the green Contact Us button.
- Sign in to your account and choose the Account & Security option under the Hello, How Can We Help You section.
- Select Got a Warning and click the I Still Need Help link under the Flagging Accounts for Violations section.
- Explain your issue and provide screenshots (if applicable).
- Send your request.
Preventing Fiverr Account Recovery Issues
When an account is restricted, Fiverr temporarily blocks users from placing or receiving new orders or sending messages on the platform. The administrators may also conduct an evaluation, which can last up to 90 days, before reinstating or permanently suspending an account.
Having a strong password is an ideal preventive measure for personal or business Fiverr account security. Therefore, eight characters is the standard length and the password must be a combination of uppercase and lowercase letters, at least one number, and a unique symbol.
Contacting the Fiverr Customer Service Department
Since Fiverr is an online marketplace, the platform only provides internet-based customer service contact methods. You may want to consider two options that many users can rely on to speak with a representative.
Online Help Desk: One contact method option is Fiverr's online help desk to get assistance from the support team or answers from other users.
Social Media: You can also get in touch with a Fiverr representative on Twitter by providing detailed information about your issue for the right solution.
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