How do I report a business to Fiverr?

Keep reading to learn more about the steps to report a business to Fiverr.

1. Sign In and Go to Your Account

You need to log in to your Fiverr account. Here's how to do it:

• Visit Fiverr: Open your web browser and go to Fiverr's website.
• Click "Sign In": Look for the "Sign In" button, which is usually located in the top right corner of the homepage. Click on it.
• Enter your details: You'll receive a prompt to enter the email address and password you used to create your account.
• Click "Sign In": Once you've entered your details, click the "Sign In" button.
• Two-factor authentication (if enabled): If you've enabled two-factor authentication, you'll receive a code on your registered mobile device or email. Enter this code to complete the sign-in.

2. Locate the Reporting Feature on Fiverr

Look for a 'Help & Support' link or section, usually at the top or bottom of the page. It may appear as "Help" or "Support." You can:

• Click on the 'Help & Support' link. This leads to a new page with support options.
• Click on "Report a Problem" or "Contact Us" to proceed.
• It directs you to a new page that lets you select the category that best describes your issue. Choose the category that aligns with the violation you're reporting.
• You'll find a form or interface that enables you to provide detailed information about the problem you've encountered. 

3. Gather and Upload Evidence

You can gather and upload supporting evidence for your report. These include:

• Screenshots are valuable pieces of evidence. They capture a moment in time. To take a screenshot on Windows: Press the "PrtScn" key to capture the entire screen or use the "Snipping Tool" or "Snip & Sketch" to select a specific area. On Mac: Press "Shift + Command + 4" and drag to select the area you want to capture.
• If your report involves communication with the seller or buyer, chat logs are invaluable. To find chat logs on Fiverr, locate your conversation with the user. Click on it to open the chat. Use the "PrtScn" function or a similar method to capture the conversation.
• Confirm you uploaded all evidence correctly.

 4. Submit the Report

 When you're satisfied with your report, click the "Submit" button. This action finalizes your report and sends it to Fiverr's support team for review.

5. Fiverr's Review and Action

Fiverr's support team reviews the information you provided, considers the evidence and assesses the situation. The time it takes for Fiverr to investigate and take action may vary depending on the complexity of the issue and the workload of the support team.

6. How to Follow Up

To follow up on your report, contact Fiverr's support. Here's how:

• Go to the "Help & Support" section on the Fiverr platform.
• Look for an option "Contact Us" or "Get in Touch" within the "Help & Support" section.
• Specify that you want to follow up on a report you've previously submitted. Choose the appropriate category for your inquiry.
• In the contact form, include your original report's reference number, a summary of the issue and your request for an update.
• Click "Submit" to send your follow-up request to Fiverr's support team.

Conclusion

Reporting a business and monitoring the progress of your report is an important feature that can keep you safe when using the site and informed about the status of your case.