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Can I request a refund on Fiverr?

Asked 2 years ago
Yes, it is possible to request a refund on Fiverr, but there are specific circumstances under which refunds can be granted. Fiverr operates with a clear policy regarding refunds, which typically revolves around the completion and satisfaction of the services or gigs purchased. If a buyer is not satisfied with the final product or service, they should first communicate directly with the seller to attempt to resolve any issues. This communication can help facilitate any necessary revisions or adjustments to meet the buyer's expectations. If the resolution between the buyer and the seller does not lead to satisfaction, the buyer may consider submitting a request for a refund. It is important to note that Fiverr has set guidelines for refund requests, and they are typically accepted only if the order has not been delivered, if the delivery is incomplete, or if the delivered work does not meet the agreed-upon requirements outlined in the gig description. For more detailed information on how to initiate a refund request, it may be helpful to consult Fiverr's official documentation or help center available on the Fiverr website. This resource offers guidance on the procedure, eligibility, and important considerations regarding refunds, ensuring that buyers are well-informed about their options.
Answered Jul 3rd 2025

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