GEICO Policyholder Relations

Phone Number & Getting a Rep

GEICO Policyholder Relations number

Toll-free·Calls Policyholder Relations·See main phone number & contact info

How do I talk to a human at this GEICO number?

A:ext. 1779 Larry Ritch for Policyholder Relations

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-4:30pm EST. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to GEICO Policyholder Relations?

A:The average hold time is 22 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All GEICO customer service contact information

This is the #7 most popular GEICO phone number out of 8. Click above to go back to the main customer service number and other contact information, including GEICO email addresses, twitter handles, and live chat options.

More GEICO Customer Phone Numbers

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Toll-free · 24 hours, 7 days · Press 0, press 0, press 0 then wait · How can I help you today?

Travelers & Homesite Customer Service

Toll-free · Mon-Fri 7am-midnight, Sat 8am-9pm, Sun 8am-7pm EST · Direct to Service and Claims for Travelers & Homesite · How can I help you today?

Homeowners Insurance

Toll-free · 24 hours, 7 days · Direct to Homeowners Insurance Service and Claims · In just a few words, what is the reason for your call?

Motorcycle & RV Insurance

Toll-free · 24 hours, 7 days · Direct Connect to Motorcycle Insurance · Motorcycle & RV Division - Are you calling about a new quote for a motorcycle or RV policy?

Business Insurance Sales

Toll-free · Mon-Fri 8am-6pm EST · For Business Insurance Sales · How can I help you today?


Toll-free · Mon-Fri 8am-9pm EST · Direct to Sales · Claims Department - Are you calling to discuss a claim?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GEICO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: ext. 1779 Larry Ritch for Policyholder Relations
Here is how our research team describes the way the GEICO phone system greets you: If you know your party's extension, you can press it at any time. If you don't know your party's extension, press 1 for the names directory.

What are the hours and when should I call?

GEICO operates the call center for this 800-841-8842 phone number Mon-Fri 8am-4:30pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 47,804 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GEICO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GEICO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GEICO is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 47,804 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call GEICO is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GEICO staffs the call center well on Tuesday.

Calling this GEICO Customer Number

I'm thinking about getting motorcycle insurance with GEICO, but I hate signing up for new policies online. I prefer talking to an agent who can walk me through each section of liability and offer me some recommendations. This is something my husband used to take care of, but now that we're divorced it falls back onto me and I'm just not that comfortable with it. As a motorcyclist, I've been in a few accidents and appreciate how important the right coverage can be, so I prefer to talk to someone who understands it better than myself. 

That said, I found this phone number online as a sort of cheat to get right to a representative, but it didn't go as planned. GEICO manages a lot of different insurance policies including home auto, and miscellaneous ones, so I'm sure they get a lot of phone calls. I was hoping to get to someone quickly, but the line was a dead end. When I called, a recorded voice said, "Thank you for calling GEICO. This call may be monitored or recorded for quality purposes. If you know your party's extension, enter it at any time during this message. If you do not know your party extension, please dial one for our company names directory."

Clearly, that line led to some type of corporate headquarters, and if you don't pick an extension it hangs up on you. So, that wasn't going to work. I Googled the motorcycle customer care number for GEICO and found this number, 1-866-238-6902 which did get to me a person eventually. It took about 10 minutes, but at the end of the phone call, I was able to speak to someone about different motorcycle policies. 

While there was a 10-minute wait to talk to a representative, I actually found the directory easy to use. It asked me upfront if I needed a motorcycle policy and after I gave the voice assistant some pertinent information such as my birth date, phone number, and ZIP code it sent me straight to a hold line. The music wasn't that bad, and the representative who answered spoke clearly and walked me through some policy choices if I decided to go with GEICO. They also offered me several policy payment options and I enjoyed the flexibility and extra time they took to review those with me. I didn't sign up yet, but I did appreciate the thorough nature of the call. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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