I have a motorcycle policy with GEICO, but I'm thinking about changing it because my friends also have GEICO and seem to pay a lot less than me. While I know there are certain variables that can change the price you're quoted, there don't seem to be variables that can explain the large difference between our quotes. As a long-term GEICO customer, I feel like the company should offer me a better quote on my motorcycle insurance than they currently do. Thus, I decided to call and see what they could do for me.
Sometimes when you talk to a real person, you can get some wiggle room versus playing with a computerized quote. If I threatened not to renew my policy, I thought they might offer me a better one, as well. Now, I know GEICO is a big company offering millions of insurance policies to drivers and homeowners across the U.S., so I didn't expect to get to a representative quickly. As such, I was pleasantly surprised when it only took about 5 minutes to talk to a customer service agent. The main problem I had was navigating through the directory.
When I first called, a voice assistant picked up the phone and said, "Thank you for calling the GEICO motorcycle and RV division. This call may be monitored or recorded for quality purposes. Are you calling about a quote for a new motorcycle policy?" I answered no since I already have an insurance policy, and it responded, "I can guide you to a representative with just a little more information, what are you calling about?" I replied, "I want to talk about my current motorcycle policy," and it seemed to miss everything I said, and instead asked if I was calling about my home or auto insurance policy. I repeated the same thing again, and this time it moved forward by asking for my birth date.
The problem was, it didn't get my birth date the first two times around, and I ended up entering it on the keypad. Then I had the same problem with my phone number. This wasn't enough for the voice assistant, who then asked for my policy number which I didn't have available at the time. At least when I told it I didn't know my policy number it just moved on by saying, "I’ll get you connected to an insurance agent."
After this point, I had to listen to a long speech about privacy and then sat on a hold line for about 5 minutes. The agent was a delight to talk to, was very helpful, ran down my policy and suggested a few things that might make it more affordable.
This GEICO phone number is ranked #5 out of 8 because 286,824 GEICO customers tried our tools and information and gave us feedback after they called. The reason customers call 866-238-6902 is to reach the GEICO Motorcycle & RV Insurance department for problems like Make a Claim, Coverage Questions, Cancel Policy, Update Account Info, Refund a Charge. As far as we can tell, GEICO has call center locations in New York or California and you can call during their open hours 24 hours, 7 days. GEICO has 8 phone numbers and 10 different ways to get customer help. We've compiled information about 866-238-6902 and ways to call or contact GEICO with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling GEICO at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-238-6902. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when GEICO Motorcycle & RV Insurance agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than GEICO Once on the phone with GEICO's Motorcycle & RV Insurance department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-238-6902 is GEICO's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-861-8380 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach GEICO help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 56% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.