GEICO Customer FAQ

Top Answers & How-to Guides

What is GEICO's Phone Number?

The question we are asked most often is about how to talk to GEICO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does GEICO offer coverage for rental cars?

Yes, GEICO offers coverage for rental cars. GEICO's rental reimbursement coverage can be added to your auto insurance policy and provides...
Ask any question you have about GEICO customer service, get an answer now.

Recent GEICO Customer Questions

how long does it take to file an auto insurance claim?

The time it takes to file an auto insurance claim with GEICO can vary based on the complexity of the accident and the details involved. However, the process usually involves reporting the incident, providing necessary documentation, and having a claims adjuster assess the damage. Often, the initial filing can be completed in about 15–30 minutes.
Asked Jul 16, 2024 3:24 PM

How do i get ahold of special investigations unit to dispute a decision

At GEICO, customers are a priority, and they work hard to resolve any issues you might have. The Special Investigations Unit (SIU) doesn't deal directly with policyholders. It mainly handles suspected fraudulent claims activities. If you want to dispute a decision, it's recommended to contact GEICO's Customer Service or the department that you were initially dealing with. Explain your problem, and they'll guide through the proper channels to dispute a decision. While SIU's work is critically important, they don't typically interact directly with customers on disputes over decisions. That interaction is usually left to the customer service representatives and claims adjusters.
Asked Apr 15, 2024 11:27 PM

how do i check the status of my refund for cancellation

You can check the status of your cancellation refund by logging into your online GEICO account. After you've logged in, go to the "View Policy Documents" section. There, you should be able to find a statement of the premium balance, including any refunds due. If there's a refund, it means it has been processed. Your refund method (direct deposit, mail, etc.) depends on the original payment method and might take some days. If you don't see any adjustments or refunds, it's possible that the cancellation and refund haven't been fully processed yet.
Asked Mar 20, 2024 7:39 PM

Geico defensive driving for senior citizen class and test

GEICO offers a defensive driving course for senior citizens that can help you enhance your driving skills and potentially qualify for a discount on car insurance. The course content, test process, course duration and whether it is available online or in-person can vary depending on your state's regulations. It's generally structured to refresh understanding of driving laws, focus on health and age-related adjustments, and discuss how to handle various on-road situations. Completion of the course may lower your premiums, but the extent of discount varies by state and policy. Before enrolling, please check with GEICO to confirm the details about your potential discount.
Asked Mar 2, 2024 12:09 AM

My credit, debit cards have been cancelled several times recently because of fraudulent activity on them. My auto pay failed to work, therefore. My policy has been cancelled, and I need to re-enroll. How can I do this?

To re-enroll in a GEICO policy, you can follow these steps: 1. Visit the GEICO website and log into your account. 2. Go to the "Policies" section to view your cancelled policy and choose to reinstate it if it is within the allowed period. 3. Supply the necessary details and confirm your preferred payment method. You may need to set up a new auto-pay with your new card details. 4. Finally, ensure your policy is active and auto-pay is correctly set up. Remember, in order to reinstate a cancelled policy, it's important you do this within the reinstatement period set by the company. Always keep your payment methods up-to-date to avoid interruption in service.
Asked Feb 29, 2024 8:29 PM

Help me with my GEICO customer service issue

Pricing and Discounts

Is GEICO the Cheapest Auto Insurance?

Ultimately, Geico isn't the lowest auto insurance provider in the country. However, they are cheaper than many of the leading insurance...

How Much Is GEICO Auto Insurance Per Month?

GEICO provides affordable auto insurance coverage options. However, the monthly costs vary depending on your vehicle features and driving...

Does GEICO offer discounts for multiple policies?

Yes, GEICO offers discounts for combining multiple policies. By bundling your auto coverage with other policies such as homeowners...

Customer Service

Does GEICO Have the Highest Customer Satisfaction for Auto Insurance?

GEICO Insurance is a company dedicated to delivering the highest quality of service according to the market standards. It aims at satisfying...

How Do I Check the Status of My Claim with GEICO?

GEICO provides affordable auto insurance coverage and roadside assistance to members across America. Policyholders can track their...

Quotes and Policies

How Do I Get an Auto Insurance Quote from GEICO?

GEICO provides multiple auto insurance coverage options. The price ranges may vary from state to state. You can request a quote online...

What Questions Should I Ask GEICO When Shopping for Auto Insurance?

GEICO has been in business since 1936 and has grown significantly over the years. Its offerings have expanded from vehicle insurance...

What's Covered by My GEICO Policy?

GEICO offers numerous beneficial insurance policies, including auto, homeowners, and business owner's coverages. You can check out...

Policy Management

How Do I Get GEICO to Lower My Rate?

Certain savings, coverage, payment options, and services are not available in all states or through all GEICO agencies. However, depending...

Can I add another driver to my GEICO policy?

Yes, you can add another driver to your GEICO policy. GEICO allows policyholders to add additional drivers to their existing policy....

Can I customize my GEICO policy to fit my needs?

Yes, you can customize your GEICO policy to fit your individual needs. GEICO understands that no two customers are the same, which...

What is GEICO's cancellation policy?

GEICO's cancellation policy provides flexibility to customers. If you decide to cancel your policy, you can do so at any given time....

Claims and Appraisals

How Do I Schedule an Appraisal with GEICO?

GEICO offers comprehensive home and auto insurance services and roadside assistance services to members and customers. Your customer...

How Do I File a Claim with GEICO?

GEICO offers a simple online platform for filing claims. If the website doesn't work for you, the company's phone number is also available....

What is GEICO's claim process?

GEICO's claim process is designed to be quick and hassle-free. Once a claim is reported, customers can expect a GEICO adjuster to promptly...

Switching Insurance

How Do I Speak to GEICO About Switching My Car Insurance?

GEICO provides numerous beneficial car insurance coverage options. You can discuss with a local insurance agent about switching your...

How Do I Switch My Car Insurance to GEICO?

GEICO offers affordable car insurance coverage options. To switch your car insurance, check your current policy's terms and conditions....

Coverage and Services

Which Body Shops Does GEICO Allow Me to Use?

GEICO offers efficient online tools to ensure convenience for all its policyholders. You can find a reliable body shop from its Auto...

Does GEICO offer roadside assistance?

Yes, GEICO offers roadside assistance as part of their comprehensive auto insurance coverage. GEICO's roadside assistance program provides...

Does GEICO offer coverage for rental cars?

Yes, GEICO offers coverage for rental cars. GEICO's rental reimbursement coverage can be added to your auto insurance policy and provides...


Is GEICO Available in My State?

GEICO offers several beneficial car insurance coverage options at affordable costs. However, not all services are available in each...

Negotiation and Deal

How Do I Get the Best Deal on Car Insurance?

Car insurance costs can be significant, but there are many things that drivers can do to reduce these costs. This includes doing research...

Vehicle Types

What types of vehicles does GEICO insure?

GEICO provides insurance coverage for a wide range of vehicles, including cars, trucks, motorcycles, RVs, and boats. Whether you own...


Are there any penalties for canceling my GEICO policy early?

Yes, there may be penalties for canceling your GEICO policy early. These penalties can vary depending on the specific terms and conditions...
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