Google Play is Google's online mobile app and digital media marketplace. As an online marketplace that sells millions of apps and digital media products, it isn't surprising that Google Play gets a lot of requests for customer service.
Why Do People Call Google Play Customer Support?
People contact Google Play customer support for a range of reasons, including:
Best Practices for Calling Google Play Customer Service
There are several things you can do to help ensure that your conversation with Google Play customer service is handled quickly and professionally:
How do Consumers Feel About Calling Google Play Customer Service?
Consumers are generally satisfied with the customer service provided by Google Play, although they are not always able to resolve issues over the phone. Like many companies, Google Play often directs customers to use other means of getting in touch with customer service, including email forms.
What Kind of Issues can Google Play Customer Service Representative Resolve?
Google Play customer service representatives can resolve most issues faced by Google Play customers. These include purchasing issues, technical problems, billing inquiries and issues with account apps and fraudulent apps.
What Can't Be Resolved With a Call to Google Play Customer Service?
Google Play customer service representatives may be able to suggest workaround if a Google Play product is incompatible with your operating system or device, but they cannot "fix" an incompatibility. You may have to use a different device or operating system.
In addition, it's important to note that many apps and products sold through Google Play belong to third-party vendors. Google Play has limited involvement with these products and may not be able to provide much assistance if you are unhappy with the performance of the product that you purchased.
What Should You Do If You Have an Unsuccessful Call with Google Play?
If you end a conversation with a Google Play customer service agent and feel as though your issue was not resolved or your questions were not answered, don't give up. You may still have options.
This is Google Play's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Play agent. This phone number is Google Play's Best Phone Number because 138,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-3987 include Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, Gift Card Won't Load and other customer service issues. The Google Play call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Google Play has 1 phone number. It's not always clear what is the best way to talk to Google Play representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 855-836-3987 is Google Play's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Google Play please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Google Play.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Google Play. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Xbox Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optimum Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Xbox or Optimum. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.