Google Play Phone Number

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855-836-3987
Customer service
Current Wait: 19 mins (12m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
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Reasons customers like you called recently

I was trying to buy * ball pool pass in game through upi instead of approving the payme...
I don't know how to purchase a book type of plz find out I am not buy this book *Plz r...
bonjour jais *t* charger * fois **,**$ pour un produit que je nai jamais re*u j aimerai...
Google play gift card code won't redeem saying it's for another country when I purchase...
I need to get history of payments in October and November
I have a purchase for the same item on * different credit cards I need help I am not go...
I want to cancel a Washington post subscription purchased through google
I request you to please refund my money because deducted from my account by mistake
I bought a Google Play card for $** and it was already redeemed I want my money back on...
Google play damaged had no code
I have a Google play card which is damaged and it has no code
Purchased a google play gift card and code is damaged. I want to find out code so I can...
I bought a ** dollar gift card and put it on Google play but I think I put it under a d...
please cancle my google play reacharge and refund ny balnce in my account. i have to so...
Google play it’s trying to charge my credit card £** and I haven’t authorised it and wa...
See more recent reasons for calling

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Our Editor's Notes on Google Play's Phone-Based Customer Care

Google Play is Google's online mobile app and digital media marketplace. As an online marketplace that sells millions of apps and digital media products, it isn't surprising that Google Play gets a lot of requests for customer service.

Why Do People Call Google Play Customer Support?

People contact Google Play customer support for a range of reasons, including:

  • Help with using the Google Play marketplace
  • Assistance after accidentally purchasing an app or other digital product
  • Reporting fraudulent apps or digital products
  • Reporting hacked accounts
  • Help with billing issues

Best Practices for Calling Google Play Customer Service

There are several things you can do to help ensure that your conversation with Google Play customer service is handled quickly and professionally:

  • Visit the Google Play help page to begin your request for customer service. While phone-based customer service may be available, the Google Play help site can direct you to the appropriate ways of getting in touch.
  • Make sure that you have any paperwork relevant to your case accessible so that you can provide details to the customer service representative. This paperwork or documentation may include order numbers, invoices, or billing statements.
  • If you are calling for technical support, make sure your device or computer is nearby so that you can troubleshoot with the Google Play customer support agent.
  • Have pen and paper handy so that you can take notes during your conversation.

How do Consumers Feel About Calling Google Play Customer Service?

Consumers are generally satisfied with the customer service provided by Google Play, although they are not always able to resolve issues over the phone. Like many companies, Google Play often directs customers to use other means of getting in touch with customer service, including email forms.

What Kind of Issues can Google Play Customer Service Representative Resolve?

Google Play customer service representatives can resolve most issues faced by Google Play customers. These include purchasing issues, technical problems, billing inquiries and issues with account apps and fraudulent apps.

What Can't Be Resolved With a Call to Google Play Customer Service?

Google Play customer service representatives may be able to suggest workaround if a Google Play product is incompatible with your operating system or device, but they cannot "fix" an incompatibility. You may have to use a different device or operating system.

In addition, it's important to note that many apps and products sold through Google Play belong to third-party vendors. Google Play has limited involvement with these products and may not be able to provide much assistance if you are unhappy with the performance of the product that you purchased.

What Should You Do If You Have an Unsuccessful Call with Google Play?

If you end a conversation with a Google Play customer service agent and feel as though your issue was not resolved or your questions were not answered, don't give up. You may still have options.

  • First, review notes that you took during your conversation. You might spot some areas in which you and the customer support agent were unable to communicate effectively or there was a missed opportunity to provide key details about your case.
  • Next, contact Google Play again. When you connect with a customer service representative, explain that this is your second contact and that you were unable to achieve a resolution with the first agent you spoke with. This new representative may have more training and experience and be in a better position to help.
  • You could also visit Google Play's customer discussion forum. Experienced users frequent the forum and may be able to provide you with answers to your questions or suggestions for resolving your concerns.

Customer Number 855-836-3987 - by the Numbers

Phone number to dial855-836-3987
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:15pm
Navigate phone maze to a humanPress 1 then 2
Average wait
Current wait19
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat
Quality of communication86%
Quality of help59%
Customer votes4,162
Information last updatedTue Jan 18 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Google Play's Best Toll-Free/800 Customer Phone Number

This is Google Play's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Play agent. This phone number is Google Play's Best Phone Number because 138,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-3987 include Technical Support, Update Account Information, Recover Account, Refund or Suspicious Charges, Gift Card Won't Load and other customer service issues. The Google Play call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Google Play has 1 phone number. It's not always clear what is the best way to talk to Google Play representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Google Play - by phone or otherwise

While 855-836-3987 is Google Play's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Google Play please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Google Play.

What is GetHuman's Relationship to Google Play?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Google Play. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our eBay Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like eBay or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Google Play Contact Info

All Google Play contacts
Google Play Phone NumberBEST
Google Play Live Chat
General customer information

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