Google Play Phone Number

Call Google Play customer service faster with GetHuman

  • Calls Google Play's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:15pm
  • Popular issues for this call center: Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, and Gift Card Won't Load.
  • Reach a live Google Play agent: Press 1 then 2
  • What you hear when you call: App, music purchases from Google Play, press 1. Help with hardware devices, press 2. Can't sign into your account, press 3.

Calling Google Play Customer Care at 855-836-3987

Sep 5, 2023

My call to Google Play's support was answered with an automated menu system in a pleasant human voice. You're immediately told to go online for locked accounts, and that credentials can't be changed over the phone for your protection. After that, you're given menu options that line up well with the most frequent reasons people call: help with apps, music, or other purchases from the Google Play store, support for hardware devices, and help signing in to your account. The menu will repeat three times, after which the call disconnects. Once you select a menu option, there's no way to return to the previous menu; you must hang up and call again.

Some of the options won't take you to an agent. Selecting the third option will give you an emphatic message saying they can't unlock your account over the phone. It provides the link to do so yourself and says it's designed so only you can recover your account. The call then disconnects. You'll get a similar message for help with Google Play refunds. If you need help troubleshooting an app, the recorded message tells you to tap "Help and Feedback" in the app or visit Google Play's online Help Center. For help with Nest devices, your call is transferred as if an agent will answer, but instead, it's another recording saying Nest's support number is no longer active and to visit the website.

Most of the menu options will get you to a human agent. For device hardware support, you can talk to an agent about problems with a specific phone or tablet, recent orders or subscriptions, and any questions you have before a purchase. The agent answered my call quickly and seemed knowledgeable. I was looking for help with my Pixel phone, and overall, it was a smooth experience.

The other option from the main menu is support for apps, music, and other Google Play purchases. If you need help with gift cards, charges you don't recognize, or subscriptions, you'll be connected with an agent. For music support, your call is actually transferred to a different help center; Google Play Music changed to YouTube Music in 2021, and YouTube has its own support center. However, the transfer was almost instant, and the agent answered right away.

It's difficult to find information about calling Google Play support through their website. When you click "contact us," you'll always see the options for live chat and email, but sometimes you'll also see the option to "get a call." It doesn't provide you with a number to call yourself. Call and chat both list hours of operation, but it seems they're open 24 hours. The 855-836-3987 phone line is closed in the evenings, though. Instead of an agent, I got a recording that they were closed when I called around 6 p.m. EST. I couldn't find anything listing their specific hours. If your problem isn't resolved over the phone, the Google Play website is the next best option.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Redeem code did not work
I was talking to someone & I received some info. I was charged $* but problem not solv...
*********************************
I have a Google Play Brazilian gift card of *** riyals which I cannot use it
I was charged$**.** for Adobe Acrobat Reader on November **th.When I discovered the cha...
On *********** I made purchases twice bt the did not reflect on the Goodnovel book I wa...
My uncle send me an Google play card from Chicago, the card worth $***. *I try to activ...
I scratched my Google play card code wrongly and now it is not visible
Hello, My google play balance, was unfortunately expired. I thought I had until today...
Hi my name roopa my mobile num ***********Loan details tell me plz
Google play card saying need more information to load
MY GOOGLE PLAY STORE GIFT CARD SAID THEY NEED MORE INFORMATION TO COMPLETE THE CARD
Please my Google play store gift card says need more information

Google Play Customer Phone Number 855-836-3987 - Stats

Phone number to dial855-836-3987
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:15pm
Average wait12 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat
Quality of communication82%
Quality of help55%
Customer votes4,159
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Google Play's Best Toll-Free/800 Customer Phone Number

This is Google Play's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Play agent. This phone number is Google Play's Best Phone Number because 138,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-3987 include Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, Gift Card Won't Load and other customer service issues. The Google Play call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Google Play has 1 phone number. It's not always clear what is the best way to talk to Google Play representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Google Play?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Google Play. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Google Play, including live chat. Visit our Google Play Customer Service page for more information.
Google Play Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!