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Google Play Customer Service

Ways to contact Google Play and solve common issues

Use Google Play's Phone Number

Google Play's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Google Play Customer Service

If you think your issue may not warrant a phone call, you can also read below for answers to common questions.

You can also scan over all the phone and non-phone-based contact information we've gathered for Google Play

Contacting Google Play customer support

Below you can compare and contrast the 2 ways to contact Google Play by looking at which ones are the fastest and which ones other customers recommend the most for solving Google Play customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Google Play across the following channels: Phone, Chat.

Phone number / contact	Wait	Votes
855-836-3987 Customer Service	12 mins	1066
Live Chat at play.google.com Customer Service	18 mins	1769

Google Play: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Google Play.

How Do I Send Someone a Google Play Gift Card? You can buy Google Play gift cards online and in-store. Go to the Amazon website, Target, Lowe's or Kroger to purchase a gift card. Just follow the on-screen instructions on how to purchase one. If you... Read more

How Do I Report Unauthorized Charges on Google Pay? If you notice unauthorized charges on your Google Pay account, there are steps you can take to resolve the issue. First, verify the source of the charges by checking if they have a distinctive 'Google'... Read more

How Do I Dispute Google Play Charges? Have a charge on your bank statement you don't recognize from a vendor on Google Play? It happens to everyone at least once. Luckily for us we these helpful tips. Read more

How Do I Cancel My Google Play Subscription? If you're looking to cancel your Google Play subscription, the best way is through the Playstore app or the Google website. Keep in mind that once you cancel your subscription, you will lose access to... Read more

How Do I Request a Refund to a Gift Card from Google Play? If you bought something from Google Play using a gift card, you can get a refund applied to your Google Play account if the company decides to authorize your refund. This is more likely if you make the... Read more

How Do I Use My Google Play Gift Card for My Purchase? You can purchase digital content or subscribe to apps on the Google Play Store with your gift cards. However, you need to redeem the card first by adding the balance to your Google Play account. Open Google... Read more

How Do I Recover My Google Play Account? You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out of the system. Here are some helpful tips you can follow when you want... Read more

There's more!

Click below to show 8 more questions, answers, and complete guides to common Google Play customer support problem.

See all 15 solutions...

Recent reasons customers contacted Google Play:

I BUY COINS AND I DON'T GET ANY FREE SPINS UNEXCEPTE

The balance inside is still there, but no one can use it. Please ask your supplier to c...

I was trying to play a game on Google service when I push on the install button it will...

Failed transaction when I still have $** left on my Google play account. (Had $*** In G...

I got a google play card and I try to redeem it and it says we need more info to redeem...

why have you taken **.** plus *.** out my bank account, i am ** yrs old i dont know wha...

I am purashe redeem ** rupees but not showing. Y balance

I got * charges for apps I don’t use, it has been debited from my account today and I w...

Want to receive gpay box for retail shop. As gpay has been connected in our shop but...

Can not purchase on Google play apps

Wrongly sent Rs ****- on **.*.****,please help me in getting t refund amt

More customer issues

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Does GetHuman work with Google Play?

GetHuman does not work with Google Play's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Google Play at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Google Play's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!