Google Play Customer FAQ

If your Google Play gift card isn’t redeeming despite having a balance, ensure that you’re entering the code correctly and that the card is intended for your country. Sometimes, gift cards are region-specific. If the problem persists, it may be due to a technical issue or the card may have expired. You can also check your account for any associated restrictions. For the latest contact information for support, check the link on this page.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

To request refunds for multiple fraudulent charges from Google Play, you can visit the Google Play Store, navigate to your account, and select "Order History." Identify the transactions in question, and select "Report a problem" next to each charge. Follow the prompts to submit a refund request. If you need assistance, look for the most up-to-date contact information right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach support regarding your app issues.

If you canceled your subscription but still see a charge, a refund may be requested through your Google Play account. Go to your account’s purchase history, find the transaction, and select the option to request a refund. Follow the prompts to complete the process. Refunds are subject to Google Play's policies and may take some time to process.