Google Play Customer Q & A

Answers to Common Problems

Use Google Play's Phone Number

Google Play's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Google Play.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Google Play.
There's more!
Click below to show 8 more questions, answers, and complete guides to common Google Play customer support problems.

Recent reasons customers contacted Google Play:

Please my Google play store gift card says need more information
My debit card did work but suddenly it*s "closed" and I cant make any transactions (i p...
Stop to send unwanted advertisement videos , advertisement, videos etc. Because these c...
Due to unwanted advertisement videos come when i use internet and i am very facing very...
Hello, my sons already have two separate gmail accounts through their school platform...
I can't use my google play balance
Google play needs more info to redeem gift card
We need more info to redeem gift card
Hello, I'd like to ask about the application for refund of subscription service.Google...
Can I ask I cannot access my emails none of the Google apps none of the Google Play not...
Cancel my Subscription to Amazon Prime (*****@***.com) Google Play isnt showing my Subs...
** ****** *** **** **** ***** ***** ******
The balance inside is still there, but no one can use it. Please ask your supplier to c...
I was trying to play a game on Google service when I push on the install button it will...

Help me with my issue

Does GetHuman work with Google Play?

GetHuman does not work with Google Play's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Google Play at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Google Play's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Check the Balance on My Google Play Gift Card?
Can I use multiple payment methods for a single purchase on Google Play?
How Do I Fix a Problem with My Google Play Gift Card or Promo Code Not Loading?
Is it possible to get technical support from Google Play?
How do I update my account and billing information on Google Play?
What Do I Do If My Google Play Gift Card Balance Won't Load?
How Do I Buy a Gift Card from Google Play?
Solutions to common issues

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