National Grid NYC Metro Area Customer Service Phone Number

718-643-4050
Hold time now: 15 mins (avg 15)
Best time to call: 3:45pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For NYC Metro area
This is not the most popular National Grid phone number (it's ranked #3). Most customers call 800-642-4272 for support: Click here for best option

Other customers got on the phone recently because:

Snow chain on car rental to go skiing
I scheduled an automatic bill pay , but I haven't yet been charged with it in my card...
I got put in hospital due to Covid and then got out and then send back in with pneumoni...
Would like to speak about my bill
I have a billing question.
Scheduling appointment to change gas meter
Power has been out since yesterday. When will it be restored? Marshall Rd Medina NY. I...
We have no power to our house due to the high winds. Is there a time frame when we can...
My father without power he is deaf so I need to know if there is an estimated time for...
Who put money into my account?
Need a meter installation (for my furnace) and no one is calling me back to schedule it
Power is partially out @ my house and neighbors house. Transformer possibly?
I don’t use grid anymore and it keeps charging my bank account ** dollars I want it to...
I paid my bill on November **th and it still says I owe but I paid it and I have proof...

Help me with my issue

National Grid NYC Metro Area Customer Service Phone Number 718-643-4050 - Info & Statistics

Phone number to dial718-643-4050
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingNYC Metro Area Customer Service
Call center hours24 hours, 7 days
Best time to dial3:45pm
Navigate phone maze to a humanFor NYC Metro area
Average wait15
Current wait15
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or web
Quality of communication51%
Quality of help70%
Customer votes4,094
Best phone number800-642-4272
Information last updatedSat Jan 15 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's 718-643-4050 NYC Metro Area Customer Service Number

This National Grid phone number is ranked #3 out of 4 because 52,224 National Grid customers tried our tools and information and gave us feedback after they called. The reason customers call 718-643-4050 is to reach the National Grid NYC Metro Area Customer Service department for problems like Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service. As far as we can tell, National Grid has call center locations in Massachusetts or New York and you can call during their open hours 24 hours, 7 days. National Grid has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 718-643-4050 and ways to call or contact National Grid with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling National Grid

Calling National Grid at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from National Grid NYC Metro Area Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with National Grid's NYC Metro Area Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting National Grid in General

While 718-643-4050 is National Grid's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-642-4272 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach National Grid help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 70% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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