This National Grid phone number is ranked #3 out of 4 because 52,224 National Grid customers tried our tools and information and gave us feedback after they called. The reason customers call 718-643-4050 is to reach the National Grid NYC Metro Area Customer Service department for problems like Pay Bill, Update Account Info, Setup Payment Arrangement, Cancel Service, Setup Service. As far as we can tell, National Grid has call center locations in Massachusetts or New York and you can call during their open hours 24 hours, 7 days. National Grid has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 718-643-4050 and ways to call or contact National Grid with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling National Grid at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from National Grid NYC Metro Area Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with National Grid's NYC Metro Area Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 718-643-4050 is National Grid's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-642-4272 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach National Grid help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.