National Grid NYC Metro Area Customer Service Phone Number

Hold time now: 20 mins (avg 13)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For NYC Metro area
This is not the most popular National Grid phone number (it's ranked #3). Most customers call 800-642-4272 for support: Click here for best option

Other customers got on the phone recently because:

I am trying to log in to my National Grid account. It keeps saying that it has emailed...
Want to pay a bill and talk to customer service
My husband and I opened an electric account with National Grid in September. We receive...
Looking to turn gas service off.
selling my house and need to release account to the new owners
i am getting charged for an account i closed. i want to close the account. i have moved...
Need a shut off notice sent to me
We have been waiting the email five days to open an account. These days are very cold i...
I have a question about my latest electric bill
Change electric bill to my name
Need to take over service from previous tenant.
I paid my bill online I have a customer number and everything,but it doesn’t show pendi...
need to order new service for new home
Because when I bought a house from the owner, the gas was transferred to my name. At th...

Help me with my issue

National Grid NYC Metro Area Customer Service Phone Number 718-643-4050 - Info & Statistics

Phone number to dial718-643-4050
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingNYC Metro Area Customer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanFor NYC Metro area
Average wait13
Current wait20
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or web
Quality of communication89%
Quality of help68%
Customer votes4,092
Best phone number800-642-4272
Information last updatedMon Feb 06 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's 718-643-4050 NYC Metro Area Customer Service Number

This National Grid phone number is ranked #3 out of 4 because 52,224 National Grid customers tried our tools and information and gave us feedback after they called. The reason customers call 718-643-4050 is to reach the National Grid NYC Metro Area Customer Service department for problems like Pay Bill, Update Account Info, Setup Payment Arrangement, Cancel Service, Setup Service. As far as we can tell, National Grid has call center locations in Massachusetts or New York and you can call during their open hours 24 hours, 7 days. National Grid has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 718-643-4050 and ways to call or contact National Grid with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling National Grid

Calling National Grid at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from National Grid NYC Metro Area Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with National Grid's NYC Metro Area Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting National Grid in General

While 718-643-4050 is National Grid's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-642-4272 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach National Grid help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

National Grid Contact Info

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