How do I talk to a human at this National Grid number?
A:Press 4
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to National Grid Customer Service?
A:The average hold time is 15 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #6 most popular National Grid phone number out of 6. Click above to go back to the main customer service number and other contact information, including National Grid email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Say "I'm not a customer", then "Customer Service", then 0 until transferred · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Toll-free · Mon-Fri 7am-7pm EST · Keep repeating "Representative" until you are transferred. · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Mon-Fri 8am-8pm EST · For NYC Metro area · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
24 hours, 7 days · Calling this National Grid number should go right to a real human being · If you know your party's extension, you may press it at any time. Dial by name directory, press 1. Customer service, press 2. Operator, press 0.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this National Grid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
What are the hours and when should I call?
National Grid operates the call center for this 800-930-5003 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 8,704 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Grid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Grid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Grid is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 8,704 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call National Grid is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Grid staffs the call center well on Tuesday.