A:Calling this National Grid number should go right to a real human being
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #4 most popular National Grid phone number out of 6. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say "I'm not a customer", then "Customer Service", then 0 until transferred · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Toll-free · Keep repeating "Representative" until you are transferred. · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this National Grid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this National Grid number should go right to a real human being
Here is how our research team describes the way the National Grid phone system greets you: If you know your party's extension, you may press it at any time. Dial by name directory, press 1. Customer service, press 2. Operator, press 0.
In fact, much of this information on this page is superfluous because this National Grid phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
National Grid operates the call center for this 781-907-1000 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 8,704 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Grid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Grid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Grid is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 8,704 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call National Grid is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Grid staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.