How do I talk to a human at this National Grid number?
A:Keep repeating "Representative" until you are transferred.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-7pm EST.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to National Grid Upstate NY Customer Service?
A:The average hold time is 16 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #2 most popular National Grid phone number out of 6. Click above to go back to the main customer service number and other contact information, including National Grid email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Say "I'm not a customer", then "Customer Service", then 0 until transferred · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Mon-Fri 8am-8pm EST · For NYC Metro area · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
24 hours, 7 days · Calling this National Grid number should go right to a real human being · If you know your party's extension, you may press it at any time. Dial by name directory, press 1. Customer service, press 2. Operator, press 0.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this National Grid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep repeating "Representative" until you are transferred.
Here is how our research team describes the way the National Grid phone system greets you: Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Below are some clips we've found from National Grid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling National Grid. For English, press one.
If you are calling to report a gas odor or damaged gas line, press one."
Excerpt from a call with National Grid
Thursday, June 20, 2024 4:36 PM
What are the hours and when should I call?
National Grid operates the call center for this 800-642-4272 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 8,704 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Grid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Grid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Grid is Monday.The most busy day to call is Friday.Again, this is based on a sample of 8,704 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call National Grid is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Grid staffs the call center well on Monday.
Why call this National Grid number?
Below is a sample of recent calls to National Grid, and their purpose. Are any of these similar to the reason you are trying to call?
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- From a call lasting 1m 1s , Oct 23, 2024 6:44 PM
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- From a call lasting 2m 28s , Sep 25, 2024 9:12 PM