How Do I Return an Item to WalMart?

In a nutshell: Walmart has a return policy for defective items. To initiate a return, log into your account on the Walmart app, go to your purchase history, select the item you want to return, and click "Return." Confirm the items you want to return and state your reason for return. Choose between a refund or replacement and add a description if necessary. Choose how you want to return the product, either through a quick return to the store, carrier pickup, or drop-off at FedEx. Walmart will then send an email with refund instructions.

Christian Allen is the editor / author responsible for this content.
Jan 10, 2024


Among other categories, Walmart is known for technology, grocery, consumables and apparel. If you purchase an item at Walmart and find it defective, there are various return policies to guide you. Items require a Return Merchandise Authorization number to be eligible for return. If you have a Walmart item that you want to return, here’s how to do it.

Log Into Your Account

You must log into your account to access your purchases. Open the Walmart app and sign into your account. Once signed in, click the “Account” button at the bottom of the page.


Next, you need to access your purchase history. Select “” from the account options to proceed.

How Do I Return an Item to WalMart? (Step 2)

Select Your Purchase

The next page shows a list of your recent purchases. Scroll through the list to find the purchase you’d like to return. Click the delivery information of your product to access more options.

How Do I Return an Item to WalMart? (Step 3)

Click “Return”

Selecting your purchase opens the order details on the next page. It specifies the number of packages delivered and the total costs relating to the product. The section also has a review option, where you can rate the product quality and the service delivery. Click “Return” to proceed.

How Do I Return an Item to WalMart? (Step 4)

Confirm the Items

If you had multiple items in a single order, the next page allows you to specify the ones you’d like to return. However, above the items list, Walmart displays a disclaimer concerning the state return policies. You’re notified that certain states will pause in-store returns of pharmacy items, beauty products, food, laundry soap and paper products. For more information, you can review the company’s returns policy through the link provided on the page. After ascertaining that your products align with the returns policy, select the check box to pick the items you want to return.

How Do I Return an Item to WalMart? (Step 5)

State Your Reason for Return

After selecting your product, the platform inquires why you’d like to return the item. Common reasons for returning items are wrong sizes or poor fit, late arrival of the goods, damages, missing parts and poor quality. Choose the statement that best describes your reason for returning the item and ensure it’s accurate. You can also return an item if it is not as described; as such, misinformation can mislead a client. When you get to the description you’d like to use, click “Done.”

How Do I Return an Item to WalMart? (Step 6)

State Whether You’d Like a Refund or Replacement

You’re entitled to a replacement or refund when returning a product at Walmart since the vendor might have caused the inconvenience. To reclaim the amount you used for the purchase, click “Refund.” If you want another product as compensation, select “Replacement.” After selecting your desired option, click “Done.”

How Do I Return an Item to WalMart? (Step 7)

Add a Description

If you’d like to give more explanation about your product return, the next page allows you to do so. Type in the “Add a Comment” section and click “Next.” If you have queries, you can contact the Walmart customer support team.

How Do I Return an Item to WalMart? (Step 8)

Choose How You’d Like to Return the Product

Specifying the means you want to use to return the product is crucial. You can set up a quick return to the store, a carrier pickup, or drop the product off at FedEx. Review your return on the next page and click “Continue” to complete the process.

How Do I Return an Item to WalMart? (Step 9)


When you’re through, Walmart sends an email with steps to receive your refund. Although the cases are rare, don’t feel inconvenienced when you receive problematic goods at Walmart. You can always return them and be compensated.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Return an Item to WalMart?

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