WalMart Customer Service Issues

I placed an order through your Marketplace on October 24, expecting it to arrive at my home by November 1. However, the merchandise never reached me. After speaking to a representative on November 4, I was assured that the issue would be expedited by contacting the selling company, All American Racers. They were supposed to follow up within 24 hours, but nobody ever did. My order number is [redacted]-[redacted]. Despite understanding that this is not directly your fault, as the company is a seller on your platform, the lack of communication and delayed shipping is unacceptable. The item, a Gypsy-type long sleeve blouse, was meant to be delivered by November 1 but has been stuck in Katy, Texas, since October 25. I have attempted to reach out to All American Racers without success. This experience has made me hesitant to order from them in the future.

I placed an order for item number [redacted][redacted]47 via my phone. The package was marked as delivered on the 6th, but I have not received it. I have contacted customer service, and they mentioned investigating the issue. It has been three days since I received a text message, but I still haven't heard back. I simply wish for someone to update me regarding the situation. If I am unable to receive my order, I believe I am entitled to a refund. It doesn't seem fair to keep both the money and the item, leaving me with nothing. Thank you. - MB

The manager at the auto center on I 45 and West Rd, whose name is Rudy, refused to replace the defective battery I had purchased. Despite multiple tests confirming the battery was faulty and assurances of replacement, upon arriving to switch it today, he insisted on another test and declined the exchange. Even though the battery has a 5-year warranty, Rudy discriminated against us for not speaking English, even though we are fluent in Spanish. He mistreated and discriminated against us during this whole exchange.

On Thanksgiving, just after 10 PM, I tried to purchase the advertised Apple Watch Series (white) online for $[redacted] but could not find the product. I tried for over an hour, and even asked my daughter to assist, but she also had no luck. Today (11/30), on the national news with Lester Holt, there was a report that Walmart received numerous complaints about this issue. Walmart mentioned a "glitch" and assured that they would honor the price in the ad despite the ordering window being closed. I reached out to my local Walmart, but they couldn't assist me. I would appreciate it if someone could investigate this matter further. Kindly get in touch with me at your earliest convenience. Thank you!

Hello, I am interested in the HP Stream Laptop 14-ds0080nr with AMD Dual-Core A4-9120e processor, 4GB DDR4 RAM, 64GB eMMC storage, AMD Radeon R3 Graphics, and Windows 10 Home in S mode in the colors Rose Pink and Champagne Pink. I have noticed that Target is offering it for $[redacted], while your price is $[redacted]. I have seen that you have offered price matches before, and I was wondering if it would be possible to get this laptop for a slightly lower price. Thank you, and have a good evening.

I recently visited my local Walmart and bought some items, including a 5 pack of BIC lighters (which I can prove with the receipt). When I got home, I realized the lighters were missing. Despite searching my vehicle thoroughly, I couldn't find them. I reached out to Walmart multiple times to check the Self Checkout area I used and review the security footage to confirm if I left the lighters behind accidentally, but my calls went unanswered. I am hoping Walmart can assist with checking the security footage to locate the missing lighters or provide me with a replacement pack.

I recently purchased a Supersonic SC-[redacted] 7-inch portable digital LCD TV from Walmart online for a total estimated cost of $63.19. Unfortunately, when I contacted the store in St. Croix Falls, Wisconsin, I was informed they do not carry the item. Free pickup was only available in Coon Rapids, Wisconsin, which is not convenient for me. I am hoping for assistance with this matter as the clerk at the St. Croix Falls Walmart was unable to help me.

I placed an in-store pickup order for 10 items on Monday, December 2, [redacted], at 3:00 PM. I got a confirmation email saying I would be notified when my order was ready for pickup, with a deadline of 8:00 PM the same day. Despite waiting from 7:00 PM to 8:00 PM in the designated area, my order couldn't be located, so I left. I have yet to receive an email notifying me that my order can be collected.

Approximately a week before Thanksgiving, I visited Walmart on Old York Rd. in Rock Hill, S.C. in search of a 22 to 24lb turkey, but they were out of stock. After speaking with two employees who were unaware of more stock, I approached the manager, Reece, for assistance. Reece went above and beyond to help me, calling in and finding turkeys on a frozen-shut trailer. Eventually, he located a 23lb turkey for me and apologized for the inconvenience. I believe Reece's dedication to customer service deserves recognition. Thank you, Reece, for your exceptional help that day!

I ordered an iPhone on November 27, [redacted], during the Early Black Friday sale. My order number is [redacted]-[redacted]. The original delivery date was set for December 3rd. After reaching out to Elvis in customer service, I was advised to check back today. The current status shows "Delayed - check back later for status update." I am concerned about the delivery and need to know when I can expect it to arrive so that someone is home to receive it.

Regarding Order #[redacted]-[redacted] placed on 11/28/19, I contacted Jonathan from the help desk regarding the $8.68 shipping charge issue. I encountered this charge even though I believed I had qualified for free shipping by reaching the $35 minimum order value as indicated on Walmart's website. Jonathan clarified that certain items in my order were from different vendors, resulting in the shipping charge. I found this information misleading. I was disappointed that despite ordering from Walmart and being informed of free shipping, I still incurred the charge. Jonathan assured me he would escalate my request for a refund to his supervisor, indicating I'd receive an email. However, a week has passed with no update. My online shopping experience with Walmart has been unsatisfactory in this instance. I kindly request a follow-up on this matter. Thank you.

I pre-ordered a Samsung Curved screen TV from Walmart before Black Friday. I got a notification that my TV was ready for pickup, but when I went to the store, they couldn't find my order. I showed them all the details and the message I received, but they still couldn't locate it. This happened a few times, and each time I was told to reorder. I didn't want to pay for two TVs, so I insisted that I had already ordered one. Frustrated, I ended up reordering and requesting delivery. However, now I'm being told by Capital One that I owe money for two TVs, but I only have one. I was advised to contact corporate headquarters for further assistance.

I recently ordered an HP 14 laptop. When I tracked my package, it showed as delivered, but I never received it or got an email notification from Walmart. I felt frustrated when customer service was unhelpful, claiming it wasn't their responsibility. I've checked with my neighbors and reviewed my home security camera, and there's no sign of the package. I'm requesting either a refund or a replacement for the missing product.

Hello, I am experiencing issues with my printer. Every time I try to print a document, it comes out faded and barely readable. I have already replaced the ink cartridges, but it did not fix the problem. Can someone give me advice on how to troubleshoot this issue? Thank you. D. R. I am having trouble with my printer. When I print a document, it comes out faded and hard to read. I replaced the ink cartridges, but it did not solve the issue. Can anyone provide troubleshooting tips? Thank you.

On December 8th, [redacted], around 12:10 pm, a colleague and I visited Walmart on Irby Street in Florence, SC, to purchase Christmas decorations for the Pee Dee Center, which is a residential facility for individuals with special needs. We found a box of branch garland marked at $0.98 each and took eight of them. However, at the self-checkout, the price came up as $2.67 instead of the posted $0.98. A department manager was called to assist, and after checking the box and confirming no price on the package wrapper, she agreed that the store was at fault for the incorrect price and offered one at $0.98. We believed that all eight should have been priced at $0.98 each as displayed directly under the box. I tried contacting the store twice over the phone, but was put on hold for more than 15 minutes each time before sending this email.

I didn't check my receipt until I got home and noticed a mistake. I bought 3 coffee filters in a box and 1 bottle of Tide, but I was charged for 1 coffee filter and 3 Tides. It seems there was an error during the scanning process. The Tide costs $11.97, while the coffee filters are $1.56 per box. We already unpacked everything at home. I need help correcting this significant error on my Walmart receipt. It's a 50-mile round trip for me, so going back to the store is not convenient. What is the best way to resolve this billing mistake?

I made an order on December 3, and despite receiving multiple emails stating it was ready for pickup, my niece has gone twice and they couldn't locate it. I would like to cancel the order, number [redacted]. I want confirmation that it has been cancelled and a refund issued to my card. Thank you, Patsy R.

I require authorization to release the hold on my order at Joann's Fabric. Mistakenly, I entered my address instead of my soon-to-be father-in-law's during checkout. The website didn't accept my address when I registered. However, I confirmed with Joann's that the items I need are still available. My upcoming wedding needs these beads for the bouquet, but I can't collect them until the hold is released. This occurred on 12/6 for $8.73. You can reach Joann's at 1-[redacted], where I spoke with Shiela. I have a Walmart gift card with a Visa logo to use for the payment. This is time-sensitive as my wedding is on Saturday and these items are crucial for the bouquet and lapel pins. Thank you, Sabrina C.

I recently visited Walmart in Oceanside, CA [redacted] and purchased a $[redacted] Visa prepaid gift card. However, upon trying to register the card at home, located just 5 minutes away, I received an error message stating it was invalid. Despite my attempts to reach out to Walmart store staff for assistance, no one was able to help. Contacting customer service also proved challenging as I was unable to speak with a representative, hindering me from resolving the issue. Subsequently, when trying to check the Visa card, it indicated that my zip code did not match and disconnected the call. It seems like someone might have obtained the card information and depleted the funds. This frustrating situation has left me feeling cheated out of my money with no means of preventing it due to the lack of support. I urgently request a refund and hope to rectify this unsettling incident.

Hello, I purchased a Lenovo Laptop on November 28, [redacted]. I was dismayed to discover that my package was marked as delivered when it was not received. The tracking ID shows that the package was delivered to a different state and address. I request that my package be sent to the correct address ([redacted] Park Boulevard, E.D.I USA LCC, Seminole, FL [redacted]) by December 17, [redacted], as I will be traveling abroad for a business trip and do not have anyone available to receive the package. I look forward to a prompt response. Best Regards, Dror.