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Netflix Customer FAQ

Top Answers & How-to Guides

What is Netflix's Phone Number?

The question we are asked most often is about how to talk to Netflix customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for Netflix?

Signing up for a Netflix account is a fairly straightforward process. You'll need to provide an email address and create a password...

How Do I Recover a Hacked Netflix Account?

If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Firstly, you need to change...
Ask any question you have about Netflix customer service, get an answer now.

Recent Netflix Customer Questions

All emails I receive AND all onscreen text is in Spanish. Can you help me?

Sure, it sounds like your account language settings might be set to Spanish. You can easily change the language back to English or any other preferred language. Sign in to your Netflix account and select "Manage Profiles" from the dropdown menu. Then, choose the profile you want to change the language settings for. Click "Language" and you'll see a list of available languages. Select "English" or your preferred language, then click "Save". Your changes should take effect immediately across all your devices.
Asked May 20, 2024 7:11 PM

how do i get a new remote control?

Netflix is a streaming service and doesn't come with a physical remote control. You control Netflix through the device you are streaming on, such as a Smart TV, computer, tablet, or smartphone. If you are having trouble navigating Netflix on your device, it may be an issue with the device itself and not Netflix. For troubleshooting, you should contact the device's manufacturer or look at the device's manual. If you're referring to a specific smart TV or device remote, you can usually order replacements directly from the manufacturer.
Asked May 20, 2024 3:12 PM

I want to know why I have been debited thrice in the past four days?

We're sorry to hear about these unexpected charges. Netflix charges once a month on the date you signed up, so excess debits might be an error. To clarify this issue, it would be best to review your billing details from the Netflix account settings. If you spot discrepancies, use the contact link on this page to get immediate support from Netflix's customer service. They can help identify and resolve any billing issues.
Asked May 9, 2024 10:09 PM

Do I return my broken Firestick after purchasing a new Firestick?

Netflix is a streaming service and does not sell or lend physical devices like Firesticks. If your Firestick is broken and you purchased a new one, it would be Amazon or the retailer from which you purchased the device that may have policies around returns or exchanges, not Netflix. It is advisable to contact the relevant retailer about your situation. It's important to note that Netflix operates independently of these devices; thus, we do not handle issues with device hardware or returns.
Asked May 6, 2024 4:11 PM

How do I change the email address for my account?

Changing the email address associated with your Netflix account is simple. Start by signing in to Netflix and selecting 'Account' from the drop-down menu. Under the 'Membership & Billing' section, you'll see the current email address. Click on the ‘Change email’ link next to it. Enter your new email and your Netflix password, then click 'Save'. If there's a different Netflix account associated with your new email, you'll have to choose a different one. Remember to check your new email for a confirmation from Netflix to verify the change, as it won't be official until you do. Protect your account by not sharing your new email address and changing your password regularly.
Asked May 4, 2024 6:49 PM

Help me with my Netflix customer service issue

Gift Cards

How Do I Check the Balance on My Netflix Gift Card?

You'll need to create a Netflix account first and redeem the gift card to view your Netflix gift card balance. To redeem a card, go...

How Do I Use My Netflix Gift Card for My Purchase?

You can use a Netflix gift card as a gift or to pay Netflix to watch movies. To redeem your Netflix gift card, go to the gift cards...

How Do I Request a Refund to a Gift Card from Netflix?

To request a refund for a gift card from Netflix, log in to your account and go to Your Account page. On Your Account page, select...

How Do I Buy a Gift Card from Netflix?

To purchase a Netflix gift card, go to the gift cards page on Netflix to see a list of stores. Just pick a store and follow the on-screen...

How Do I Send Someone a Netflix Gift Card?

Netflix gift cards are available at various online stores and physical stores. Just pick a store and follow the on-screen instructions...

What Do I Do If My Netflix Gift Card Balance Won’t Load?

Check your internet connection if your Netflix gift card balance won't load. Uninstall and reinstall the Netflix app on your device....

Payment

How Do I Set Up Auto Payment with Netflix?

As a Netflix subscriber, having access to your streaming day or night is important. Therefore, setting up auto payments with your Netflix...

How Do I Update My Payment Method with Netflix?

If you want to update your existing payment method or billing information for your Netflix account, you can revise your payment methods...

How Do I Update My Payment Information on Netflix?

Updating your payment information on Netflix is easy and only requires you to follow several steps. You can do this on their main web...

How Do I Cancel My Netflix and Get Money Back?

To cancel your Netflix account, you first need to log into your account on the Netflix website. Then, click on your profile icon and...

Account

How Do I Sign Up for Netflix?

Signing up for a Netflix account is a fairly straightforward process. You'll need to provide an email address and create a password...

How Do I Recover a Hacked Netflix Account?

If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Firstly, you need to change...

How Do I Recover My Netflix Account?

The easiest way to recover your Netflix account is by reading these helpful tips.

Alternative TV

What's the Best Alternative to Cable TV?

There are many alternatives to cable TV, including local broadcast networks, streaming boxes and accessing streaming shows and services...

Accessibility

How Do I Disable the Audio Descriptions on Netflix?

You can disable the audio descriptions on Netflix by following the steps given above. The process is simple and easy to follow. Every...

Cancellation

How Do I Cancel Netflix?

Netflix is a popular platform for streaming movies and TV shows. If you want to cancel your subscription, you can do so by signing...

Troubleshooting

How Do I Fix Streaming or Download Problems on Netflix?

A lot of Netflix users face the same problem. These tips will explain some of the most common problems and how to fix them

How Do I Fix Streaming or Downloading Problems on Netflix?

Streaming or download problems on Netflix are quite common. Fixing these issues usually depends on what is causing the problem. Therefore,...

Request Show/Movie

How Do I Request a Show or Movie to Netflix?

Do you need to request a show or movie to netflix .Keep reading for some helpful tips on how to request a show or movie to Netflix....
FAQ Table of Contents

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