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Hulu Customer FAQ

Top Answers & How-to Guides

What is Hulu's Phone Number?

The question we are asked most often is about how to talk to Hulu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide...
Ask any question you have about Hulu customer service, get an answer now.

Recent Hulu Customer Questions

How do I find the favorites section?

To find the Favorites section on Hulu, navigate to the "My Stuff" tab on the main menu. It houses your saved shows and movies, which you've marked as favorites. From there, you can easily access your preferred content. Enjoy watching!
Asked Jan 10, 2026 6:49 PM

I can’t add channels to my favorites.

If you're having trouble adding channels to your favorites on Hulu, ensure you're logged into your account and accessing the supported device. Sometimes a simple refresh or restarting the app can resolve minor glitches. If the issue persists, checking for any updates to the Hulu app may help.
Asked Jan 10, 2026 4:09 AM

how to use the Roku remote to add Hulu channels to favorites

To add Hulu channels to favorites using your Roku remote, first launch the Hulu app on your Roku device. Navigate to the "Home" tab and find the channel or show you want to add to your favorites. Once you select it, press the "Star" button on your Roku remote. This will bring up an options menu, where you can choose to add it to your favorites. Your selected channels or shows will then be easily accessible from your favorites list in the Hulu app. Enjoy your viewing!
Asked Nov 13, 2025 11:10 PM

Where is the star/heart icon to add to favorites

The star or heart icon to add to favorites is typically located next to the title of a show or movie when you browse through the Hulu app or website. Clicking on it will allow you to add that content to your favorites for easy access later.
Asked Nov 5, 2025 3:46 AM

how to add favorites on Hulu live tv

To add favorites on Hulu Live TV, go to the Live TV section and browse the available channels. When you find a channel or show you want to add to your favorites, select the "Add to My Stuff" option. This will allow you to quickly access your favorite channels and shows from your My Stuff section. You can manage your favorites at any time by revisiting the My Stuff area.
Asked Nov 1, 2025 3:41 PM

Help me with my Hulu customer service issue

Gift Card Management

How Do I Send Someone a Hulu Gift Card?

Gift cards usually don't come to mind when people mention Hulu, but it is possible to purchase and deliver a Hulu gift card to...

What Do I Do If My Hulu Gift Card Balance Won't Load?

Hulu gift cards are a great way to save money on a streaming subscription, but there are some restrictions. You won't be able...

How Do I Check the Balance on My Hulu Gift Card?

If you have a Hulu gift card, you may want to check the remaining balance on it. Hulu does not provide any direct method of...

How Do I Request a Refund to a Gift Card from Hulu?

If you paid for a Hulu subscription with a gift card and got charged for something you didn't want, you probably want to get a...

How Do I Buy a Gift Card from Hulu?

If you want to buy a Hulu gift card for someone, even yourself, you have a lot of options. You can buy a digital gift card from...

How Do I Use My Hulu Gift Card for My Purchase?

If you were given a Hulu gift card, you can easily use it to set up a new account. It will remain active until the card's...

Streaming and Content

What Are the Best Streaming Services for My Family?

Hopefully this information is helpful in guiding you to a streaming service that meets your family's needs. Most streaming...

Does Cord-Cutting Actually Save Money?

Cord-cutting can reduce costs, particularly if you are judicious about your use of streaming services. Cutting the cord can be...

What devices can I stream Hulu on?

Hulu is available on many devices, including iOS and Android smartphones, computers using web browsers, smart TVs from major...

How much does Hulu cost?

Hulu provides various subscription options, including an ad-supported plan at a lower price and an ad-free plan for...

Can I watch live TV on Hulu?

Yes, Hulu provides a Live TV service that enables subscribers to view live content from numerous channels, including major...

Does Hulu have commercials?

Hulu's subscription plans vary in terms of commercials. The basic plan includes ads, while an ad-free plan is also available...

Can I download shows and movies on Hulu?

Hulu allows downloading select shows and movies for offline viewing, but this is limited to subscribers of the ad-free plan or...

How many profiles can I have on my Hulu account?

Hulu permits users to create up to six separate profiles on one account, allowing for personalized viewing experiences. Each...

Does Hulu offer a free trial?

Hulu generally provides a free trial for new users, typically lasting about thirty days, allowing them to test the service and...

Can I watch Hulu outside of the United States?

Hulu is mainly available in the United States due to content agreements, making it generally inaccessible abroad. Some users...

Streaming Experience

Hulu, Neflix, Disney+ or Prime?

Streaming services vary widely in programming, cost, and services. Careful consumers should understand their household needs...

Payment and Refunds

How Do I Get a Refund from Hulu?

Hulu handles the majority of refunds to their discretion, so no action is needed on your part and refunds appear within five...

How Do I Update My Payment Information on Hulu?

You can update your payment information on Hulu whenever you want. If Hulu bills you directly, you can update your payment...

Account Issues

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide...

How Do I Recover My Hulu Account?

Learn how to recover your Hulu account quickly.

How do I dispute a charge on Hulu?

If you are seeing multiple charges on your Hulu account, it could be due to an authorization hold from adding another payment...

How Do I Regain Access to My Hulu Account If I'm Locked Out?

Hulu offers movies, live TV, and original content through a subscription. If locked out of your account, visit the Hulu...

How do I cancel my Hulu account?

Hulu subscribers have various options for managing their subscriptions, such as canceling, renewing, or pausing it for up to...

How Do I Upgrade or Downgrade My Hulu Account?

Hulu offers a variety of subscription plans for customers to access live TV, exclusive add-ons, and on-demand videos. Customers...

Technical Support

How Do I Fix My Hulu Download and Buffering Problems?

How do you go about fixing the buffering and downloading errors? There is a simple guide on how to fix your Hulu issues by...
We look to the Hulu issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hulu issues reported to GetHuman

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