YouTube Customer FAQ

Top Answers & How-to Guides

What is YouTube's Phone Number?

The question we are asked most often is about how to talk to YouTube customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...

How Do I Dispute a Copyright Infringement Charge Against My YouTube Account?

If you have received a copyright claim against one of your YouTube videos, there is a way you can dispute it. The procedure is different...
Ask any question you have about YouTube customer service, get an answer now.

Recent YouTube Customer Questions

my youtube tv does not work, when I go to it it is blank.

We're sorry to hear that you're encountering issues with YouTube TV. It's possible that either the app or your device is experiencing some troubles. You can try several things such as: closing and reopening the app, restarting your device, ensuring your device is updated to its latest version, checking your internet connection, or updating the YouTube TV app if there's an outstanding update. If the problem still persists, try uninstalling and reinstalling the YouTube TV app. Hopefully one of these steps should get your YouTube TV back up and running. If none of these work, there could be a temporary issue with YouTube TV itself.
Asked Jun 19, 2024 4:04 PM

When I try to comment on a video, I click on add comment but no cursor appears and there is no way to add text. Why?

This issue may be due to several reasons. Firstly, ensure that you are signed in to your YouTube account, as you need to be logged in to comment on videos. Secondly, it could be an issue with your web browser. Try refreshing the page, clearing your browser's cache and cookies, or using a different browser. Sometimes, comment functionality can be temporarily disabled due to ongoing updates or maintenance. Lastly, the owner of the video may have turned off the comment feature for that specific video. If none of these solutions work, there could be an issue with the YouTube platform itself, which they usually resolve in due course.
Asked Jun 17, 2024 10:01 PM

Uninstall the You Tube app from my Android phone when the Uninstall option is missing?

If you're unable to find the uninstall option for the YouTube app on your Android phone, it could be because the app is a part of the device's system apps. You can only disable system apps, not delete them. To disable the YouTube app, go to Settings > Apps > YouTube. Here, you should find the 'Disable' option. Remember, disabling the YouTube app will revert it to the original version that came with your phone and stop further updates. All your data in the app will be saved.
Asked Jun 14, 2024 3:53 PM

I paid for no commercials and now I cannot Fast-forward. Help

When you subscribe to YouTube Premium, you get an ad-free experience but the ability to fast-forward is not affected. If you're unable to fast-forward videos, it might suggest a problem with your browser or app. Try restarting the app or your device, clearing your cache and cookies, or try updating your app or browser to the latest version. If you're using a smart TV, the fast-forward feature can sometimes vary depending on the model of your TV. Rest assured, YouTube Premium does not limit the ability to fast-forward videos.
Asked Jun 14, 2024 1:04 AM

Why does my YouTube tell me my preview has ended in my bedroom but not my living room.

Your YouTube viewing experience can be influenced by a variety of factors, including the device you're using, your location, and your network connection. The message about a preview ending generally refers to YouTube's paid content and could appear on a device or location where you're not signed into your YouTube account with an active subscription. Ensuring you're logged into the same account on all devices, as well as checking your internet connectivity, can help address this issue. If the problem persists, it might be worth checking if your devices need any updates.
Asked Jun 10, 2024 11:47 PM

Help me with my YouTube customer service issue

Appeals and Disputes

How Do I Appeal a Ban to YouTube?

If your YouTube account was terminated, you can appeal the termination. Terminations for violations of the YouTube community guidelines...

How Do I Dispute a Copyright Infringement Charge Against My YouTube Account?

If you have received a copyright claim against one of your YouTube videos, there is a way you can dispute it. The procedure is different...

How Do I Appeal a Wrongfully Terminated YouTube Account?

A YouTube account termination can be a surprising and unfortunate obstacle to handle. While the occurrence often follows several violation...

Video Management

How Do I Add Clickable Links to My YouTube Video?

To monetize your YouTube account, you must learn how to add clickable links to your YouTube videos. You can do so with an end screen...

How Do I Change the Captions Language on YouTube?

Whether you are a YouTube creator or a viewer, closed captioning or subtitles are a great way to share or enjoy content from around...

How Do I Transfer My YouTube Earnings to Paypal?

Transferring your earnings from YouTube to PayPal enables you to buy items using the money in your PayPal account. PayPal is a convenient...

Can I Get a Refund on YouTube TV?

YouTube TV offers live-streaming services from 100+ channels, but if you're not satisfied, you can request a refund. To do so, sign...

Content Management

How Do You Delete a Movie on YouTube?

As a YouTube creator, you are in charge of what stays on your channel. You can delete movies you've uploaded from your computer, phone...

How Do I Crop or Resize My YouTube Video?

To crop or resize your YouTube video, first, log in to your YouTube account. Then, click on the video you want to edit. Use the crop...

How Do I Stop Someone from Using My Content on YouTube?

All of your original content on YouTube has copyright. If anyone infringes your video, you can contact them to take it down. If the...

Technical Issues

What Do I Do If I Cannot Hear My YouTube Videos?

It can be frustrating when a video you've uploaded to YouTube or one you want to watch doesn't have sound. You can troubleshoot the...

What Do I Do If Can't I Sign in to YouTube?

As a user (viewer) or creator on YouTube, it's important to be able to access your account whenever you want to. Creators who are part...

How Do I Recover My YouTube Account?

You may have deleted your YouTube account for many different reasons:Here's some helpful tips on how to recover your account.

How Do I Let YouTube Know There's a Problem with My Channel?

Well, there are several avenues you can use to contact YouTube's customer care/service team by following these simple steps.

Reporting and Flagging

How Do I Report a Video on YouTube?

YouTube has a system in place to report videos that may violate Community Guidelines. According to the platform, videos are reviewed...

What Do I Do If My Video Was Flagged Inappropriately on YouTube?

There are many reasons why a YouTube video can be flagged for inappropriate content; however, there are times flagging should not occur....

How Do I Report Someone Harassing Me on YouTube?

When YouTube harassment occurs, users may hesitate to report the incident. However, there are options available to remove a slanderous...

Cloud Integration

How Do I Link My Ibm Cloud with My YouTube Channel?

You need to log in to your IBM Cloud. Click on the profile image and select YouTube Connector from the drop-down that appears. Now...

Account Management

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...

How Do I Change My Username on YouTube?

You'll need to go to the Account Settings page To change your username on YouTube. You can access this by clicking on your avatar in...

Channel Customization

How Do I Edit the Banner on My YouTube Channel?

YouTube banners make your channel fun and unique. You can edit the banner from a desktop or mobile device in a few simple steps. YouTube...

How Do I Change My Channel Art on YouTube?

Changing your YouTube channel art is easy. You can make changes on desktop or mobile, and YouTube provides a helpful customer service...

Account Closure

How Do I Permanently Delete My YouTube Account?

If you are sick of YouTube, planning a social media break, or are committed to being online less, deleting your YouTube account is...

How Do I Cancel My YouTube Premium and Get My Money Back?

To cancel your YouTube Premium membership, go to your YouTube account settings, click on "Settings" and then go to "Billing and Payments."...
FAQ Table of Contents

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