YouTube is a major video creation and sharing platform. As the best-known service of its type, it is not surprising that YouTube gets a lot of requests for customer service every day.
It should be noted, however, that YouTube does not provide phone-based customer service to its users. In addition, the customer service options that users have depends largely on a user's relationship to YouTube. Certain content creators who have monetize their content will receive different customer service options than those who watch YouTube videos. In addition, YouTube offers premium memberships that likewise may offer a different level of support.
Why Do People Contact YouTube Customer Support?
People contact YouTube customer support for a range of reasons, including:
there are several things you can do when contacting YouTube customer service to help ensure that your request is handled quickly and professionally:
First, visit the YouTube help center and try to resolve the issue on your own. You will have to complete a full menu before submitting your request, so it may make sense to try and address the issue yourself first.
If you do submit a support request, answer the menu questions honestly so that your concern is directed to the correct customer service representative.
Make sure that you have all relevant documentation handy, including screenshots, links to offending videos, billing statements, confirmation emails and any previous correspondence between you and YouTube regarding your issues.
Take note of the date on which you submit your request. This will help you keep track of your communications with YouTube.
As you might expect, there is a wide range of opinion regarding the level of customer service that YouTube provides. Many people wish that they could receive real-time customer service, but also understand that as a free service provider, this is not a practical option. Some content creators feel that responses to queries are too automated and that less common problems are not quickly addressed by YouTube. On the other hand, many people are perfectly satisfied with the level of service provided.
A YouTube customer service representative can resolve many issues, such as changing your account type, providing technical support, researching billing issues, and initiating investigations into intellectual property violations or inappropriate content. In addition, a customer service representative can review an appeal of a decision to remove or do monetize a video, or to suspend or cancel an account.
What Kind of Issues Can't Be Easily Resolved by YouTube Customer Service?
YouTube customer service representatives are not personal tutors in video creation. While they can assist with technical issues, you will have to rely on the educational videos and articles provided by YouTube or third-party services if you are having issues creating effective content.
Customer service representatives are not mediators between account holders. If you are upset about somebody's content, yet it does not violate YouTube's terms of service, customer service representatives will not be able to referee the issue.
If your device or computer are incompatible with YouTube's service, a technical support specialist may be able to provide workaround ideas, but is not always possible to completely resolve these issues. You may need to use a different device or computer to access YouTube.
First, review the communication you receive from YouTube. You may be able to identify areas of miscommunication or misunderstanding that have contributed to the problems that you are having.
Second, respond. Explain why you think that YouTube misunderstood your issue and, if necessary, provide additional supporting documentation. Because of the nature of YouTube's customer service, you may not have the option of using other methods of getting in touch with YouTube, so you'll have to press forward with the case that you have opened.
This is YouTube's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a YouTube agent. This phone number is YouTube's Best Phone Number because 40,704 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no YouTube customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-253-0000 for, including Delete Account, Refund a Charge, Update Account Info, Account Access, Problem With a Channel and other customer support issues. The YouTube call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, YouTube has 1 phone number. It's not always clear what is the best way to talk to YouTube representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 650-253-0000 is YouTube's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other YouTube customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact YouTube please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for YouTube.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like YouTube. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DirecTV Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or DirecTV. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.