Assurance Wireless Customer Service

Phone Number & Contact Info

Assurance Wireless's Best Phone Number

888-321-5880
Toll-free·Calls Customer Service·Most popular Assurance Wireless number
Q:

How do I talk to a live human at Assurance Wireless?

A:Press 0#, then 4, then 5, then 5 OR Press 0 at every prompt until transferred OR as soon as the menu starts, press 0 four times
Q:

Does Assurance Wireless offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Assurance Wireless Customer Phone Numbers

Application Status

888-898-4888
Toll-free · 24 hours, 7 days · Press 2 (to check status of app), and don't type in a pin. When it asks for a third time, press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Assurance Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#, then 4, then 5, then 5 OR Press 0 at every prompt until transferred OR as soon as the menu starts, press 0 four times
Here is how our research team describes the way the Assurance Wireless phone system greets you: Enter your Assurance phone number.
Below are some clips we've found from Assurance Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You for calling Assurance Wireless. Please note federal regulations require that you make a phone call send a text message, or go online every thirty days with your phone to keep your Assurance Wireless service active. As part of this call and subsequent interactions from this call, Assurance Wireless may collect information about you to provide the best service possible. To learn more, go to t dash mobile dot com slash privacy. And as an Assurance Wireless customer, you can join a free work shop on how to use your phone to learn how to block unwanted calls and spam text. Call our partner, the California Emerging Technology Fund."
Excerpt from a call with Assurance Wireless
Friday, January 12, 2024 7:17 PM

They may ask you to enter information with the dial pad

"Thank you for calling Assurance Wireless. Please note federal regulations require that you make a phone call send a text message, or go online every thirty days with your phone to keep your Assurance Wireless service active. As part of this call, and subsequent interactions from this call, Assurance Wireless may collect information about you to provide the best service possible. To learn more, go to t dash mobile dot com slash privacy. And as an Assurance Wireless customer, you can join a free work shop on how to use your phone to learn how to block unwanted calls and spam text.
Call our partner, the California Emerging Technology Fund.
Please enter the ten digit Assurance phone number now."
Excerpt from a call with Assurance Wireless
Monday, May 13, 2024 8:08 PM

What are the hours and when should I call?

Assurance Wireless operates the call center for this 888-321-5880 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,496 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Assurance Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Assurance Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Assurance Wireless is Sunday. The most busy day to call is Tuesday, which averages 104% more phone calls by comparison. Again, this is based on a sample of 1,496 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Assurance Wireless

In summation, the best day to call Assurance Wireless is Wednesday.

Calling this Assurance Wireless Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 11, 2023

There are many reasons why people might call Assurance Wireless. Some people may need to check on their application status or change something that determines their eligibility. I heard about it on the radio and realized that my father might be applicable,e given his age and limited income, so I wanted to look into whether he could apply. He is not technologically handy at all, so I knew that if he did qualify I would have to do all the work, so I called to learn more about the application process and determine the best way to proceed. 

After calling the number, I was thanked for calling Assurance Wireless, and then a recorded message informed me that "federal regulations require that you use your free lifeline and/or ASP service at least once every 30 days or you will lose your service." I found that interesting and tucked the information away so I could remind my father he had to use it at least once a month. 

It then asked me for my number, which caught me off guard since I was seeking general information, but then said if you don't have a number, press # which I then did. The recorded message warned me that Assurance may collect information to learn more and that I could go to tmobile.com/privacy to learn more. It also offered me a phone number I could call to learn how to block spam or unwanted texts, which was also interesting.

Then it launched into the first directory, which told me for instructions on how to improve my phone press 1, to check the application process press 2, if you are a new customer press 3, and for all others press 4. It was most logical for me to choose 3, so then it launched a new menu that said to sign up or enroll or reapply press 1, to check the status of an application press 2, or for existing customers press 3. 

I pressed 1, and then it asked me to enter my ZIP Code to see if service is available in my area. I entered his ZIP Code and it said that it was, but the fastest way to apply is to visit their website at assurancewireless.com. It also told me to please hang up and go to the website. 

I was a little unclear at this point if it would hang up on me, but after about 15 seconds of dead air, another recorded message informed me that Assurance Wireless offered free data, voice minutes, and texts to qualified applicants. It also said that you may qualify if you participate in Medicaid, MediCal, Snap, Qualfresh, benefits pension, or survivors benefits along with other government benefits. 

After it got through this, it asked if I had a home number associated with my name or address. Since I was calling for my dad, I said no. It then finally said I would be connected to a live representative within 30 seconds, and I was. The representative had a thick accent, but I could understand her, and she helped me through the process. I will note it took me 5 minutes and seven seconds to get to a real person. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Assurance Wireless

If you have time to do a bit of reading before you call Assurance Wireless, we recommend you read over some of our problem-specific articles.

How Do I Re-Certify My Assurance Wireless Account?

If you are on the LifeLine program or any other government benefit program and using an Assurance Wireless program, you have to recertify your account every year. You may be asked to perform an assurance wireless account rectification on special occasions by the US government. You can recertify your Assurance Wireless account online, via email or through the phone

How Do I Port My Number to Assurance Wireless?

If you are a new Assurance Wireless user, you may want to port your phone number over so that your friends and family can reach you easily on your new carrier.

What are the available options for upgrading my Assurance Wireless phone?

At Assurance Wireless, we offer several options for upgrading your phone to ensure you have the best mobile experience. Firstly, you can choose to upgrade your phone online through our website. Simply log into your account, go to the "Upgrade Device" section, and select a new device from the available options. Alternatively, you can also upgrade your phone by calling our customer service helpline, where our representatives will assist you in finding the perfect device. Additionally, we have partnered with various retail stores where you can visit in person to upgrade your phone. These stores include authorized Assurance Wireless retail locations and other retailers offering compatible devices. Whichever method you choose, we strive to provide you with a smooth and hassle-free upgrade process, so you can enjoy the latest features and improved functionality of your Assurance Wireless phone.

Top Assurance Wireless customer service problems

Click the link above to get answers to just about any Assurance Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Assurance Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Issues swapping phones: "I just switched accounts, but neither phone is working after following instructions."
- From a call lasting 23m 1s , Apr 8, 2024 9:21 PM
Questions about switching device: "I would like to know if I can make my iPhone an Assurance Wireless phone."
- From a call lasting 10m 6s , Apr 6, 2024 6:39 PM
No clear purpose: ""
- From a call lasting 12m 42s , Apr 6, 2024 2:04 PM
Assistance with phone activation: "If I can get my phone working."
- From a call lasting 14m 4s , Apr 1, 2024 5:20 PM
Setting up new phone: "Caller seeks assistance with setting up new Assurance phone received in the mail."
- From a call lasting 17m 50s , Mar 25, 2024 2:50 PM
Activating new phone: "Hi. My new phone doesn't have a SIM card, can I activate it with you guys?"
- From a call lasting 24m 34s , Mar 18, 2024 11:52 PM
Signing up for joint wireless: "I want to sign up for a joint wireless application."
- From a call lasting 4m 11s , Mar 16, 2024 6:56 PM
Signing up for son: "Hi, I'm trying to sign up for a son's wireless phone."
- From a call lasting 5m 46s , Mar 16, 2024 6:48 PM
Checking status of phone shipment: "It's been ten days, I'm not counting weekends, and I still haven't received my phone."
- From a call lasting 22m 44s , Mar 14, 2024 8:33 PM
Phone verification: "I'm trying to find out if my phone is an Assurance phone."
- From a call lasting 4m 11s , Mar 14, 2024 1:49 PM

More Assurance Wireless Customer Service Contacts

There are of course other ways to contact Assurance Wireless customer service besides the phone. Below we list the best ones, by medium.

Assurance Wireless Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Assurance Wireless will reply our your email.

Assurance Wireless Customer Service on X (formerly Twitter)

twitter.com/assurancecare - Customer Service
Use the link to connect with customer service through Twitter
Assurance Wireless, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Assurance Wireless Customer Help Desk / Web Support

assurancewireless.com - Customer Service
Online Frequently Asked Questions (FAQ) section
As a last, sometimes only, resort- Assurance Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Assurance Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Assurance Wireless agent. This phone number is Assurance Wireless's best phone number because 34,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-5880 include Account Access, Activate Plan, Lost or Stolen Phone, Device Support, Can't Login and other customer service issues. The Assurance Wireless call center that you call into has employees from New York, Michigan and is open 24 hours, 7 days according to customers. In total, Assurance Wireless has 2 phone numbers. It's not always clear what is the best way to talk to Assurance Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Assurance Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Assurance Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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