Assurance Wireless Customer FAQ

Top Answers & How-to Guides

What is Assurance Wireless's Phone Number?

The question we are asked most often is about how to talk to Assurance Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Text Message History on My Assurance Wireless Account?

Assurance Wireless allows you to check your text message history. Even though you can't view the content of your text messages, you...

How Do I Recover My Assurance Wireless Voicemail Password?

If you need to recover your Assurance Wireless voicemail password, you have two options. You may ask for help from the customer service...
Ask any question you have about Assurance Wireless customer service, get an answer now.

Recent Assurance Wireless Customer Questions

I was supposed to receive my new phone to activate 10 days it's been 2 weeks and I have not received it yet

We're sorry to hear about the delay in receiving your new phone. We recommend you to check your shipment status if a tracking number was provided. If you did not receive one, it's best to get in touch with Assurance Wireless directly for a follow-up. Their team can provide updates on the shipping, confirm the address it was sent to, or help resolve the issue if the device was lost or delayed. Please note that external factors such as postal service speed and regional disruptions can also affect delivery times. Don't worry, your concern will be addressed as soon as possible.
Asked Apr 17, 2024 1:10 PM

Why do I only get 2.0 GB of data per month when my plan states that I am entitled to 4.6 GB per month?

This discrepancy could be due to several reasons. It's possible that there might be a mistake in your plan subscription or there might be some misunderstanding about the data allotment. It could also be that your 4.6 GB is split over the course of the month, or includes a combination of data types, for instance high-speed and low-speed data. It's recommended to thoroughly review your plan details again. If the issue persists, it would be best to seek clarification from Assurance Wireless customer service to ensure that your plan is functioning as it should be.
Asked Apr 12, 2024 9:08 PM

When I try to make a call it says mobile network not available

The "mobile network not available" message typically indicates an issue with the network connection. Here are some steps you can follow: 1. Enable Airplane Mode for about 30 seconds and then disable it. This could reset your connection. 2. Try restarting your phone to clear any minor glitches. 3. Check to ensure your software and applications are updated. 4. If these steps don't solve the problem, you might be in an area with poor coverage or the network might be down temporarily. If the issue persists, you may need assistance from a technician. It's also worth noting if you've missed any payments, as this could also be a reason for network interruption.
Asked Apr 12, 2024 1:34 AM

Getting my messages on web. Like to view my messages on my computer at home also

Assurance Wireless does not offer a direct way to view your messages on a computer. The main way to access your messages is through the physical device provided by Assurance Wireless or a compatible device. However, there are third-party applications available for certain types of phones that can redirect your messages to be viewable on a PC, but do note that this is not a service provided or endorsed by Assurance Wireless, and as such, should be used with caution regarding privacy concerns.
Asked Apr 8, 2024 8:32 PM

My phone is not charging and not doing anything

We're sorry to hear that your phone isn't charging. First, try switching off the phone and then plug it into the charger to see if it's charging. Also, make sure you are using the right charger and cable and they are properly connected. The issue could be with the charging point as well, so try a different wall socket or a power bank. If the problem persists, it might be a hardware issue such as a faulty battery or charging port. In this case, you would need to contact Assurance Wireless or visit an approved service center for professional help.
Asked Mar 29, 2024 3:38 AM

Help me with my Assurance Wireless customer service issue

Blocking and Porting Numbers

How Do I Block a Phone Number on My Assurance Wireless Phone?

Assurance Wireless is a free cell service that rides of Virgin Mobile's network. You can block messages from up to ten phone numbers...

How Do I Port My Number to Assurance Wireless?

If you are a new Assurance Wireless user, you may want to port your phone number over so that your friends and family can reach you...

Account Information

How Do I Find My Text Message History on My Assurance Wireless Account?

Assurance Wireless allows you to check your text message history. Even though you can't view the content of your text messages, you...

How Do I Recover My Assurance Wireless Voicemail Password?

If you need to recover your Assurance Wireless voicemail password, you have two options. You may ask for help from the customer service...

How Do I Re-Certify My Assurance Wireless Account?

If you are on the LifeLine program or any other government benefit program and using an Assurance Wireless program, you have to recertify...

Activation and Replacement

How Do I Activate My Assurance Wireless Phone and Plan?

If you need to Activate your Assurance Wireless Phone and Plan follow these helpful tips.

How Do I Report My Assurance Wireless Phone Stolen and Request a Replacement?

This short article will explain the proper steps that you should taken when your Assurance Wireless phone is stolen and you need to...

What Do I Do If My Assurance Wireless Phone Was Lost or Stolen?

The Phone Replacement Offer is a program for customers that report their Assurance Wireless phones missing or stolen.Check out these...

How long does it take to receive a replacement phone from Assurance Wireless?

The timeframe to receive a replacement phone from Assurance Wireless can vary. Once the request for a replacement phone is approved,...

Upgrades and Data Limits

What are the available options for upgrading my Assurance Wireless phone?

At Assurance Wireless, we offer several options for upgrading your phone to ensure you have the best mobile experience. Firstly, you...

Can I use my own phone with Assurance Wireless?

No, you cannot use your own phone with Assurance Wireless. Assurance Wireless provides customers with a free phone that comes preloaded...

What happens if I go over my data limit on Assurance Wireless?

If you go over your data limit on Assurance Wireless, there are a few possible scenarios. Firstly, you may experience a reduction in...
FAQ Table of Contents

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