Assurance Wireless Customer FAQ

To replace your stolen Assurance Wireless phone, please report the theft to Assurance Wireless as soon as possible. They will guide you through the process of deactivating the stolen device and getting a replacement. There may be specific requirements, such as providing a police report. Follow the steps provided by Assurance Wireless for a smooth replacement process.

If you're having trouble logging into your Assurance Wireless account online, make sure you're using the correct username and password. Check for any typos or errors in your credentials. If you continue to have issues, you may need to reset your password. Follow the prompts on the login page to do so. Additionally, ensure that your internet connection is stable and your browser is up to date.

To install the battery on your new phone, first locate the battery compartment, usually found on the back of the phone. Carefully remove the back cover if it's removable. Align the battery's connectors with those in the phone and insert it in the correct orientation. Ensure it fits snugly. If necessary, replace the back cover by snapping it back into place. Finally, power on the phone to ensure it’s working properly.

To port your phone number to Assurance Wireless, you need to provide your current carrier’s account number, a PIN or password (if applicable), and your personal information to verify your identity. You can initiate the porting process during the application for service or by contacting Assurance Wireless customer service. The process may take a few hours to a few days, depending on your current carrier. Ensure your current service is active until the porting is complete to avoid interruptions.

To port your phone number to Assurance Wireless, you need to provide your current carrier's account number and PIN, as well as the number you want to port. Ensure that your number is active with your current provider. You can start the porting process by enrolling in Assurance Wireless through the application or online. It’s important to keep your current service active until the porting is complete to avoid any disruption. After the request is submitted, it usually takes a few hours to a couple of days for the port to be completed.