Hulu Customer Service Issues

I recently discovered that I unknowingly had two active Hulu accounts and was charged multiple times, resulting in financial difficulties as some charges were unexpected. I was puzzled by the $30 and $7.99 charges, with one $7.99 refund that was later withdrawn. The usual $5.99 charge was also present. This situation led to a $63.17 overdraft on my bank account, which I cannot cover at the moment due to holiday expenses. I am willing to pay the $30 overdraft fee if necessary but was unaware of additional fees for late payments. Despite previous discussions where the $30 charges were not acknowledged, I can clearly see them on my bank statement. I would appreciate clarification on the origin of these multiple charges to resolve this issue promptly.

I believe my Hulu account may have been compromised. My username was [redacted], which was also the email linked to the account. Currently, I am unable to log in using my usual credentials, leading me to suspect a possible password and email reset. Additionally, I am unable to sign in via Facebook or reset my account profile, as my email is not recognized. To resolve this, I kindly request assistance in resetting my account and deauthorizing all unknown devices that have accessed it. I have noticed several "New Device Sign-in on Your Hulu Account" notifications between Nov 4 and Nov 13 that I do not recognize. Any help regarding this matter would be greatly appreciated. Thank you. Sara

I upgraded my Hulu account to Hulu Live specifically for NFL games. Before the Packers vs. Vikings game started at 7:30, my favorite team, I was unexpectedly kicked off the channel with an error message stating, “this channel is temporarily unavailable.” This unfortunate incident caused me to miss the highly anticipated game I had been looking forward to all season. I am beyond disappointed with Hulu's service, especially considering this is not the first time I have encountered similar issues during NFL games. I have taken the necessary steps to ensure that my internet connection and streaming speed are not the problem by running tests on the help site. I am curious if other Hulu customers are experiencing the same streaming issues with NFL games.

Since your upgrade, I have been unable to stream your movies like I used to for many years. Unfortunately, your new system does not support older Windows operating systems such as XP and Vista, which can be frustrating. I have upgraded my systems as much as I can, but I am unable to stream your content unless I purchase a new PC. It would be beneficial if you offered the option to choose between the new and old website, as it would allow customers like me to continue enjoying your shows. Considering alternatives like Silverlight may help retain customers with older PCs. I currently have my account on hold to see if there will be support for older PCs. If not, I may have to unsubscribe, which would be disappointing as I have been a fan of your service until the recent upgrade.

Hello Hulu team, I joined Hulu on Saturday (11-24) to watch a college football game. I opted for the free one-week trial initially but later upgraded to access the game. I then discovered that despite the upgrade, I couldn't view live content from outside the US. Less than an hour after signing up, I decided to cancel, only to find out I would be charged $40 for a full month. As I cannot use or have used Hulu and won't in the future, I request assistance to cancel my account balance promptly to prevent any further problems. Thank you for your assistance in advance.

I recently signed up for a Free Trial on Hulu and unintentionally continued to be charged monthly for the service. Due to not regularly checking my credit card statements and being preoccupied with setting up DirecTv to access The Sunday Ticket, I forgot to cancel the trial. Now that the football season is ending, I plan to return to Hulu and temporarily pause my DirectTv service for 6 months. It is evident from my account activity that I have not used Hulu since a little before the football season commenced 4 months ago. I kindly request a credit for the last 4 months of charges and look forward to resuming my subscription annually from February to July to save costs compared to DirecTv. If Hulu offers the Sunday Ticket in the future, I would consider making it my primary service. Thank you in advance for your assistance and understanding. - D.

I noticed that all my secondary profiles were deleted from my Hulu account across all my devices, which made me concerned about a possible hack. I tried logging in, but my password didn't work. When attempting to reset my password, I didn't receive the reset email in my inbox. Account recovery also didn't work. I attempted to call the provided numbers, but they were busy. Trying alternative Hulu phone numbers didn't help either, with one showing as invalid. I want to regain access to my account associated with [redacted] and update my password.

I have attempted multiple times on both my computer and phone to log into my Hulu account and avail of the Hulu Cyber Monday 99 cents special for 12 months. Unfortunately, your system seems to be malfunctioning. Although I managed to input my payment information successfully, I kept encountering the error message "We could not complete your request right now. Please try again later." I have tried reaching out to Hulu through online forms, email, and phone calls, but I have not received any response. I did receive a free one-month trial and a $5.99 per month offer via email, but I am specifically interested in the promised 99 cents per month for 12 months deal. Despite my efforts, I have not been able to get through to customer support on any of the three phone numbers I tried. This experience showcases a poor example of customer service and is not conducive to acquiring new customers. I have exhausted all available methods to resolve this issue, but with no success.

I recently decided to try out Hulu to explore its features and benefits. After signing up for the free month trial last week, I was surprised to see a charge of $43.00 on my account within just a week. I haven't had the chance to fully experience Hulu except for watching a sporting event over Thanksgiving. My main concern is the premature charge during the trial period. This unexpected charge has caused my bank account to go negative, likely resulting in an overdraft fee. I request a prompt refund of $43.00 to rectify the situation. I can provide evidence of the negative balance in my bank account. This experience has left me considering canceling the trial as I have not encountered such issues with other applications offering free trials. I hope to have this matter resolved swiftly.

Hello, I have been trying to sign up for the 99 cent Cyber Monday special as advertised. I attempted using different browsers and devices like my phone and laptop, but all I see is an error message stating "Http/1.1 Service Unavailable." I even tried calling the provided number, [redacted], multiple times but kept getting disconnected after the call back option. I then tried calling 1 [redacted], and they acknowledge the error but direct to Hulu help, which I can't access without signing up first. Many others on the Facebook ad are experiencing the same issue. I hope you can resolve this so I can avail of the promotion. Thank you for your assistance.

I recently experienced issues with my Hulu account on my Roku TV. Upon logging in, I noticed that all profiles except one were missing. After attempting to relog in to resolve this, I encountered difficulty accessing my account. Despite trying to reset my password via the Hulu website, I did not receive the password reset email. Subsequently, I attempted to recover my account using various details but was unsuccessful. When seeking assistance from Hulu's customer service, I couldn't locate my account and was advised to contact Roku. However, Roku directed me back to Hulu for support. I also observed a recent charge of $13.01 on my credit card statement for Hulu services. My main goal is to regain access to my account and update my password. My account email is [redacted]

I've been attempting all day to sign up for the Cyber Monday deal at $0.99. Each time I try, I encounter the message: "Http/1.1 Service Unavailable." I understand the deal's popularity, but it seems impossible to access it. I've made numerous unsuccessful online attempts and have also tried contacting support to no avail. Even the "Sign Up Now" button results in an error. I even asked my sister in California to try, and she encountered the same issue. I kindly request assistance in securing the deal since I continue to face errors. It seems unlikely to be a fault on my end if others are encountering the same problem. I await guidance on setting up an account for $0.99 per month for a year, transitioning to $7.99 thereafter. Thank you, Rebecca

I have been attempting to sign up for the Hulu Black Friday promotion, which offers the service for 0.99c per month for 12 months. Despite multiple attempts today, as well as reaching out to customer service, I have been unable to complete the process. A recording mentioned that there were technical difficulties and the call was disconnected. I also messaged Hulu on Facebook but have not received a response. With the deadline approaching, I am concerned about missing out on this offer due to the ongoing issues preventing me from signing up or getting assistance.

Dear Hulu Customer Service, I am experiencing issues signing up for the Black Friday $0.99 a month for 12 months deal on your website. Whenever I click the “sign up now” button, I encounter an “Http/1.1 Service Unavailable” error. I have tried restarting both my computer and phone without success. I hope you can address this matter promptly so I can take advantage of the Black Friday promotion. Please expect an email from my dad tomorrow, so I may not respond immediately to your message. Thank you for your assistance. Sincerely, Mandi PS. I'm a fan of Logic, and I highly recommend his Under Pressure album. Maybe you can help me meet him someday for a heartwarming news story. Thank you for your attention. Good night and Merry Christmas!

My iPhone 6S was stolen around May 29, [redacted], when I lost consciousness at a Verizon Store and was hospitalized. While reviewing my banking statement two weeks ago on a new phone, I discovered recurring unauthorized charges for Hulu totaling $71.94 since 07/25/[redacted]. I have never signed up for Hulu. Additionally, the person responsible changed my Netflix subscription from $7.99 to $10.99, but Netflix has refunded the fraudulent charges. Due to my limited disability income, losing $71.94 is significant for me. I have reported the fraud to Wells Fargo, who suggested contacting Hulu. I kindly request a refund to my Wells Fargo Account like Netflix provided. The unauthorized transactions occurred on 7/25/[redacted], 8/27/18, 9/24/18, 9/25/18 (twice), 10/25/18, and sometime in November [redacted]. I am unable to access the November date tonight due to the bank's mobile system issue but can check tomorrow if needed. Please feel free to reach out at [redacted] or [redacted] with any queries or actions required. Thank you for your assistance in resolving this distressing situation.

Hello, I need help! I am confused. I signed up for the 99-cent-a-month plan last night using [redacted] This morning, I tried to log in, but it didn't work. While at work, I tried again with a second email address, [redacted] Now that I am home, neither account is working. It keeps saying it can't find my account. I am lost and don't know what to do. I've tried contacting support but have been on hold for an hour. Hoping to get assistance here. Please help me figure out what's going on. Thank you, and let me know if you need more information.

On 11/26, I subscribed to the Hulu limited commercial plan during the Black Friday sale. After entering my information, I received confirmation that my $0.99 payment would be processed in December. I was also told I could cancel anytime. Although I received a welcome email from Hulu after signing up, I am having trouble accessing my account. When attempting to log in, my email address is not being recognized, even though I believe it is correct. I may have mistyped my password. Do I need to verify my account before gaining access? What could be causing this issue? Should I resolve it through email or phone support? I am considering subscribing to additional services if I enjoy Hulu. Thank you for your assistance with this matter.

On November 26, [redacted], I contacted Hulu to request the closure of my account at the end of the paid month. Despite being informed that there were still two weeks left, the associate terminated my account immediately. When I called back to address the issue of not being able to access my account, Hulu's customer service was unhelpful and offered no resolution or credit. I requested for the service to be reinstated until the end of the paid period but was denied. Even though I had already paid for a full month, the account was prematurely closed due to the associate's error. This situation has left me feeling like I have paid for a service that I did not receive. I urge Hulu to review the call for clarification. If this matter is not resolved, I will escalate it to the BBB and seek assistance from the appropriate authorities regarding what I consider to be theft. - Jessica O.

I believe that many of us missed out on the highly advertised 99-cent-per-month deal for a year from Hulu. Despite attempting to take advantage of this offer for three days, none of the Hulu phone numbers I called allowed me to wait for a representative or even leave a voicemail. When I finally connected with someone after the promotion had ended, I was essentially told tough luck. Despite pushing the issue, no accommodation was made for my household. Hulu acknowledges the customer service issues in their outgoing messages but refuses to honor the promotion. This lack of integrity is disappointing. Furthermore, the customer service representative mentioned that trying to sign up using a mobile phone could have been a problem, which was never communicated clearly in the promotional emails. I think Hulu should make this right and honor the deal for those who genuinely tried to sign up. It's a chance for Hulu to show their commitment to fair treatment of customers. I am curious to see how Hulu responds to this email. Thank you for your attention. - Evan R. P.

I reached out to a representative named Andre via chat concerning my account. Despite pointing out errors and requesting a resolution, he used them as excuses to avoid fixing the issue. After an unproductive 45 minutes, I mentioned his contradictions and threatened to escalate the matter. He promptly ended the chat, preventing me from taking screenshots. I was then connected to another representative who seemed aware of my issue before I explained it. This time, I captured the conversation beforehand. However, the new representative falsely claimed that I had terminated the chat with Andre, making it impossible to obtain a transcript. Overall, my experience with Andre was disappointing, as he lied and mishandled my account, going to great lengths to prevent me from saving the chat history.