Hulu is a subscription video-on-demand service that operates in the United States. With over 30 million subscribers, it isn't surprising that Hulu gets a lot of calls every day.
People call Hulu customer support for a range of reasons, including:
Before you call, make sure you have any relevant documentation handy, including billing statements, confirmation numbers or correspondence with Hulu. If you are calling about a device problem, have the device in front of you so that you can troubleshoot along with the customer service representative. You should also be able to take notes during your call, so have pen and paper available.
Login to your Hulu account and click on the "Contact Us" link. From there, you'll be presented with a menu of common customer concerns. Click the menu item that best describes your concerns and you will be presented with information about how to resolve the issue on your own. If you still need help, click on "I Still Need Help" and you'll be given several contact options.
One of these options is "Phone." On the "Call Hulu" box and you'll be given a phone number and a code that you can enter into the voice messaging system for faster service. You'll also be able to see the average call wait time.
If you have a billing question and you are billed through a third-party service provider, such as Amazon, Roku, or iTunes, Hulu customer service may not be able to help you. Instead, you'll be directed to contact the customer service department of your device or service provider.
There is little online in the way of complaints about Hulu's customer support. It appears as though people are generally satisfied with the level of support that they receive from Hulu.
One area that does cause some frustration is that of wait times to speak to a representative. While Hulu is good about providing expected wait time information, it can still be tough having to sit on hold when there are other things that you'd rather be doing.
Because Hulu is primarily a streaming service, many issues can be resolved over the phone with a Hulu customer service agent. These issues include troubleshooting, help with device set-up, requesting information about subscription options, and billing inquiries.
There are a few things that Hulu customer service may not be able to assist with. If your problems with streaming the service are due to device incompatibility or connectivity issues, you'll have to work with your device manufacturer or Internet/cell service provider to address the issue.
If you get off the phone with Hulu feeling as though your call was unsuccessful, don't fret. You may still have options.
First, if you took notes during your call, review them. If you didn't take notes, write down what you remember from the call. You may be able to spot an area in which there was a miscommunication or identify where are you think the call went wrong. This information can be useful when you contact Hulu again.
Next, call back. The next customer service representative you speak to might be better trained or have more experience. He or she may be able to resolve your concern.
If a second call to Hulu does not result in a satisfactory outcome, try another way of getting in touch. Hulu does offer a live chat option. One advantage of live chat is that it provides you with a transcript of your conversation with Hulu, something that can be useful if you have to escalate your case.
Other options include using Hulu's community forum. These forums are monitored by Hulu staff and also include participants who are long-time users of Hulu.
Another possibility is reaching out via one of Hulu's social media platforms. Social media specialists review comments and direct messages and may be able to provide you with assistance. As with live chat, social media messaging provides you with a transcript of your conversation that you can use if you need to continue pursuing your case with Hulu.