Hulu Customer Service

Phone Number & Contact Info

Hulu's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hulu number

How do I talk to a live human at Hulu?

A:Calling this Hulu number should go right to a real human being

Does Hulu offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Saturday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Hulu Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Directs you to www.hulu.com for help · For customer support or billing, press 1. For the front desk, press 2, or stay on the line.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hulu phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Hulu number should go right to a real human being
Here is how our research team describes the way the Hulu phone system greets you: Disney bundle, press 1. For questions about your bill, press 2. For general questions, press 3. For technical support, press 4. For navigating the Hulu app, press 5. To learn more about the shows, press 6, or stay on the line, and a representative will answer your call shortly.
Below are some clips we've found from Hulu's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Hulu. Phone calls may be recorded. Including for quality assurance or training purposes. Please stay on the line after your call to complete a short survey. Today's sporting events have more people than usual calling in to learn more about Hulu plus Live TV. If you're one of those people, check out hulu dot t v slash live or hulu dot t v slash live sports for more information. Once again, that was hulu dot t v slash live and hulu dot t v slash live sports. Otherwise, stay on the line and an agent will be with you soon. If you're looking for more information about NCAA basketball games on Hulu, don't jump through hoops. Head to hulu dot t v slash hoops to learn more. Again, that's hulu dot t v slash hoops. Otherwise, stay on the line, and an agent will be with you soon. If you have questions about the Disney bundle, which includes Hulu, Disney Plus, and ESPN Plus, or need help signing up for it, press one. For questions about your bill, including switching plans, managing your add ons, updating your payment information, or canceling your account, press two. If you have general questions about Hulu, can't log in, or need help with your Alright. Thank you so much for calling HOLID support."
Excerpt from a call with Hulu
Sunday, January 14, 2024 3:12 AM

The first phone menu

"Hi. Thanks for calling Hulu. Phone calls may be recorded. Including for quality assurance or training purposes. Please stay on the line after your call to complete a short survey.
If you have questions about the Disney bundle, which includes Hulu, Disney Plus, and ESPN Plus, or need help signing up for it, press one.
For questions about your bill, including switching plans, managing your add ons, updating your payment information, or canceling your account, press two.
If you have general questions about Hulu, can't log in, or need help with your devices or home network, press."
Excerpt from a call with Hulu
Friday, May 10, 2024 1:04 AM
In fact, much of this information on this page is superfluous because this Hulu phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Hulu operates the call center for this 888-265-6650 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 13,075 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hulu phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hulu staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hulu is Sunday. The most busy day to call is Saturday, which averages 43% more phone calls by comparison. Again, this is based on a sample of 13,075 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Sunday, which is 363% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Hulu

In summation, the best day to call Hulu is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hulu staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Hulu Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 18, 2023

I was a bit nervous to call Hulu because I didn't think I would get any help. My videos keep freezing, or I get error messages that say something is wrong with the video please try again later. At first, it was okay, but when this happens multiple times, it is frustrating, and clearly, something is happening internally within Hulu. Especially since I don't have any buffering or freezing issues with any other streaming app I use within my home. However, it turned out that calling Hulu was a great experience. 

There are literally hundreds of reasons why people might end up calling Hulu, as the first directory map revealed. However, despite these potential issues, the company smoothly navigates and provides excellent personal customer support. The fact that they are a digital company that offers live customer support is not lost on me. In fact, it is hard to find real-time support from a phone agent these days, so that was a bonus for Hulu. 

When I first called the number, a recorded voice thanked me for calling Hulu and read off the standard message indicating that calls may be recorded for quality and training purposes. It then said they are currently experiencing higher than usual traffic, so there may be high wait times. Due to this, the recorded message recommended going online to read support articles while waiting. I suppose some people may do this and get an answer to their question, but I really needed to talk to an agent as I have not yet found a solution on my own. 

It then launched a large directory map that I actually had to repeat twice because I was carefully listening to options and evaluating which one would likely get me to a customer agent the fastest. It told me if you have questions about the Disney bundle, press 1. If you have questions about your bill, including switching plans or canceling, press 2. If you have questions about your home device or signing in, press 3. If you are having trouble with freezing, buffering, or loading videos, press 4. If you are having trouble loading Hulu or using the app, press 5. If you want more information about shows on Hulu, including add-ons, press 6. It then said to select one of those options or stay on the line to talk to an agent. 

I was going to press 3 since it was the best fit, but the messaging agent moved on too quickly, and it said stay on the line to talk to an agent. At first, I was caught off-guard and thought I would have to wait even longer, but to my surprise, someone picked up in under 20 seconds! All told, it only took me two minutes to get to an agent who was able to help with my problem, which was remarkable. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Hulu

If you have time to do a bit of reading before you call Hulu, we recommend you read over some of our problem-specific articles.

How Do I Regain Access to My Hulu Account If I'm Locked Out?

If you are locked out of your Hulu account, if your account is disabled, or if you simply need to reset your Hulu password, here's how to do so.

What is the difference between Hulu and Hulu Plus?

Hulu and Hulu Plus are both streaming services, but they differ in terms of content availability and features. Hulu offers a limited selection of free, ad-supported shows and movies that are generally available a day after they air on television. In contrast, Hulu Plus is a subscription-based service that provides access to a more extensive library of shows, including full seasons of current and past series. It offers additional benefits like the ability to stream on multiple devices, access to exclusive content, and the option to watch shows in HD. Hulu Plus eliminates the need for cable or satellite TV subscriptions, allowing users to enjoy their favorite content anytime, anywhere, and without commercials.

Are there commercials on Hulu Plus?

Yes, there are commercials on Hulu Plus. However, with a Hulu Plus subscription, you can enjoy thousands of exclusive TV shows, movies, and original content without any additional cost beyond the monthly subscription fee. The commercials are included to help support the content and keep the subscription cost affordable for users. The number and length of commercials vary depending on the specific show or movie, but they are generally shorter than traditional broadcast television advertising. Hulu also offers an ad-free plan for an additional fee, allowing subscribers to watch their favorite content without any interruptions. Overall, Hulu Plus provides a convenient and cost-effective way to access an extensive library of entertainment while considering the importance of balancing content availability with sustainable monetization.

Top Hulu customer service problems

Click the link above to get answers to just about any Hulu customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hulu, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble logging in: "I can't log in because it's not sending me the code to my email."
- From a call lasting 2m 28s , May 18, 2024 3:01 AM
Unresponsive caller: "Hello? Hello? Hello? Hello?"
- From a call lasting 3m 10s , May 18, 2024 12:49 AM
Account hold request: "I would like to put my account on hold due to bills."
- From a call lasting 6m 50s , May 17, 2024 10:51 PM
Adding sports package: "I already have Hulu but I want to add the sport package, including NBA and ESPN."
- From a call lasting 5m 50s , May 17, 2024 5:36 PM
Payment method query: "Why do you need my bank account information to access an account?"
- From a call lasting 12m 59s , May 17, 2024 4:41 PM
Issues with IP address: "My Hulu subscription keeps popping up that my IP address has changed, and that's not happening."
- From a call lasting 21m 34s , May 17, 2024 5:20 AM
Unauthorized double billing: "I noticed they are charging both my debit and credit cards for my Hulu account."
- From a call lasting 4m 20s , May 16, 2024 8:09 PM
Assistance with password reset: "Hi. I need help with resetting my password for Hulu."
- From a call lasting 6m 20s , May 16, 2024 6:56 PM
Trouble with free trial: "I'm supposed to get a free trial on Hulu Live TV but it's not letting me log in."
- From a call lasting 15m 6s , May 16, 2024 1:17 AM
Exploring Hulu subscription options: "I wanted to know about Hulu subscription prices and what shows are available without commercials."
- From a call lasting 16m 2s , May 16, 2024 1:12 AM

More Hulu Customer Service Contacts

There are of course other ways to contact Hulu customer service besides the phone. Below we list the best ones, by medium.

Hulu Customer Service Live Chat

help.hulu.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hulu provides this option.

Hulu Customer Service on X (formerly Twitter)

@hulu_support - Customer Service
Company Twitter support feed
Hulu, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Hulu Customer Help Desk / Web Support

help.hulu.com - Customer Service
Online customer service submission
As a last, sometimes only, resort- Hulu customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hulu's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hulu agent. This phone number is Hulu's best phone number because 266,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-265-6650 include Dispute a Charge, Streaming or Download Trouble, Account Access, Cancel Account, Upgrade/Downgrade Account and other customer service issues. The Hulu call center that you call into has employees from Texas, Illinois, California and is open 24 hours, 7 days according to customers. In total, Hulu has 2 phone numbers. It's not always clear what is the best way to talk to Hulu representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hulu. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hulu. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Hulu Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!