Hulu Corporate Offices

Calling the Hulu customer service line can take some time, but the assistance you get can be helpful if you have the device you're using the app on available to you. When I called, I was told that call volumes were higher than normal and encouraged to visit the website to check out troubleshooting options. On the third time receiving that message, I was given the option to request a callback when it was my turn in line. I declined and was connected two minutes later with a representative, who asked my name.

I provided my name and told her that my wife had been having issues with our Hulu account, as we had recently downgraded from the premium ad-free tier to the basic package with ads included. Ever since we’d done that, she noticed that her shows would stop playing after an ad, as the site would crash and then take her show back to an earlier point that she had already seen.

The representative initially didn’t understand what the issue was, thinking the problem was that my wife was pausing the show during ads. After I explained again that the app was also pausing during shows and the site was still crashing, the representative understood the situation and said that she could try some troubleshooting options. She then asked me to provide the email address tied to my account, as well as the last four digits of my credit card to confirm that the account was actually my own.

I provided the information, and after confirming it, she asked what device I was having this problem on. I told her that my wife was trying to watch Hulu on her MacBook, and the problems hadn’t yet happened when watching Hulu on the Fire Stick. She said that she could try a few troubleshooting options if I had the device available to me.

However, my wife was using her laptop for work, so I didn't have the device available. At that point, the representative explained that I could call back when I had access to the device or I could go online to the Hulu Help Center and get assistance that way. Otherwise, there wasn’t anything else she could do at the time.

Overall, I found the assistance I received to be professional and helpful once we got on the same page. I thought the representative did a good job offering solutions to the issue and made sure to confirm my identity. As a Hulu customer, I thought this was a productive experience, and I won't hesitate to use this number again the next time I need assistance with a Hulu-related issue.